Cowboy Chrysler Dodge Jeep Ram - Service Center

Scam in the service department, Service technician lied I brought my car to the dealership to have a loose door handle inspected. The service technician reported the door handle and bracket was broken and n I brought my car to the dealership to have a loose door handle inspected. The service technician reported the door handle and bracket was broken and needed to be replaced. After several hours at the dealership and $450 dollars later, I requested the old parts back and once I received them and realized that the parts weren't broken and that I had been scammed. I reinstalled the door handle with the old parts and went back to the dealership. They would not admit to trying to rip me off. But after some back and forth discussion. (Mark Moore) the man that wasn't aware of the scam refunded me $165. Cecil Hugie and the service technician was no help. It was told to me that day, "it is good to have Christian brothers around the dealership" Let me also add that GOD seen everything that happen at the dealership that day. More

Huge turn around from previous ownership will definitely be back in the future. Very happy with the help I received on my truck dealing with exhaust manifold. be back in the future. Very happy with the help I received on my truck dealing with exhaust manifold. More

Returned 5 times with the same problem although you found 5 ways to charge me. You will never convince me it wasn’t just the alternator all along. Bottom line is the car remained dangerous for a very long ti 5 ways to charge me. You will never convince me it wasn’t just the alternator all along. Bottom line is the car remained dangerous for a very long time because you did not fix it the first four times. More

Everything was great. No complaint. All questions were answered. Wish you would have washed my Jeep. We will see you next time. Have a great weekend. answered. Wish you would have washed my Jeep. We will see you next time. Have a great weekend. More

Always a great experience! I appreciate that the service department can always get me in in a reasonable amount of time. I also appreciate that Cecil calls about concerns before taking care of them. department can always get me in in a reasonable amount of time. I also appreciate that Cecil calls about concerns before taking care of them. More

They provided excellent service with a professional attitude and they got the job done with zero issues. I would recommend them to my family and friends. attitude and they got the job done with zero issues. I would recommend them to my family and friends. More

Cecil was really great to work with and very accommodating while our Jeep was in for repairs. But we unfortunately had to bring it in several times before the issues were completely resolved. accommodating while our Jeep was in for repairs. But we unfortunately had to bring it in several times before the issues were completely resolved. More

Cecil and the crew are always so friendly and squeeze us in whenever we need. They quote you time frames that are way long so you expect the longest possible outcome but always I’m surprised at how quickly in whenever we need. They quote you time frames that are way long so you expect the longest possible outcome but always I’m surprised at how quickly they finish the work to my vehicles More

Great service very professional Cecil great service writer kept me informed on work progress cost etc very courteous knowledgeable great service experience highly recommend this facilitie writer kept me informed on work progress cost etc very courteous knowledgeable great service experience highly recommend this facilitie More

I was greeted with great service. I went to order the part and the representative walked with me to assist me .They had the part in stock and they made an appointment for me the same day.They could not p part and the representative walked with me to assist me .They had the part in stock and they made an appointment for me the same day.They could not put the part on because I needed body work done.I wish they still did body work at the dealer ship I used this type of service with them years ago .They did give me business names that they used.It was helpful. Janice Duck More