Cowboy Chrysler Dodge Jeep Ram - Service Center

Customer service leaves much to be desired. I had my truck broken into while it was there for repairs. I was out about $800 in tools and other work related stuff. My dome light was ripped ou I had my truck broken into while it was there for repairs. I was out about $800 in tools and other work related stuff. My dome light was ripped out while the thief looked for drugs. I called cowboy dodge and how did they take care of their customer? Told me they were not responsible. The first man on the phone seemed to not care at all about my situation. We finally agreed they would fix my dome light. Fix, not completely replace. The next service I had the truck in for, I reminded them of the agreement. They were hesitant at first, but seemed to give in. They had several days of advance notice to my being there and my expectations. When I picked up my truck, they asked for a 9 or a 10 on the survey I would receive... Then I saw my truck, with the dome light still dangling for the ceiling. I mentioned it to them BEFORE they brought me the truck. They still gave it back to me without doing the repair. I couldn’t imagine why I would be unhappy with cowboy dodge. ( the last statement was to be read as infuriated sarcasm.) More

Great Service As I waited in the lounge. I was offered a water. I also was informed that I could change the channel. My wait was fast. I was told what my upcoming n As I waited in the lounge. I was offered a water. I also was informed that I could change the channel. My wait was fast. I was told what my upcoming needs will be. Check out was smooth. All around great experience! More

Great services! I was assisted in the Cheyenne dealership by a gentleman named Andrew Johnson. He was very helpful and respectful. He answered all my questions and ev I was assisted in the Cheyenne dealership by a gentleman named Andrew Johnson. He was very helpful and respectful. He answered all my questions and even assured my wife I was making the right decisions! Definitely recommend !! More

Service The people were nice and everything was done on time. Very expensive on everything needing done. I ended up getting spark plugs replaced and it was ov The people were nice and everything was done on time. Very expensive on everything needing done. I ended up getting spark plugs replaced and it was over 300 dollars. My car still needs some work More

They were pretty fast and friendly as always They fixed up the charger and we were on our way. Fast friendly service as always. Although for the amount of work we had done, they could have at l They fixed up the charger and we were on our way. Fast friendly service as always. Although for the amount of work we had done, they could have at least washed the vehicle. More

Replace battery sensor Great service very professional service writer knows his business kept me informed during the visit while repairs made gave estimated cost for repair Great service very professional service writer knows his business kept me informed during the visit while repairs made gave estimated cost for repair great service More

2014 Ram 3500 Repairs Competant service department. This group has an excellent track record for diagnosing and preparing vehicle issues. Their rates are competitive with Competant service department. This group has an excellent track record for diagnosing and preparing vehicle issues. Their rates are competitive with other dealerships. Service Adviser is extremely pleasant. More

recall on drive shaft I was supposed to have an appointment on Aug 2nd to replace my drive shaft and I received a call on Aug 1st saying it wasn't in. They told me they can I was supposed to have an appointment on Aug 2nd to replace my drive shaft and I received a call on Aug 1st saying it wasn't in. They told me they can only order 1 per week. They rescheduled it for Aug 6th after they verified it was in their shop. I ordered this in mid July so I believe someone else got mine and I had to wait longer. That put a hold on other things we had planned with others to do. More