Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Cowboy Chrysler Dodge Jeep Ram - Service Center
Cheyenne, WY
524 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
524 Reviews of Cowboy Chrysler Dodge Jeep Ram - Service Center
Sort by
June 28, 2019
Excellent service! The service was excellent as well as the customer service! The staff was friendly and courteous. They answered and explained any questions or concerns The service was excellent as well as the customer service! The staff was friendly and courteous. They answered and explained any questions or concerns that we had. More
by Ramjet
Verified CustomerEmployees Worked With
All the service personnel that fixed our recall problems!
June 26, 2019
Oil change They gave us excellent service. Finished with our car in 30 min. I I don’t know anybody’s names but they were so nice and helpful They gave us excellent service. Finished with our car in 30 min. I I don’t know anybody’s names but they were so nice and helpful More
by Bsleonard1947
Employees Worked With
Other Employees :
Jonathan Castillo, Stephen Brown, Matt Murdock, Josh Welch, Samuel Subia, Casey Foster, Thomas Shultz, Jonathan Njos, Christian Cox
June 20, 2019
About time It's nice to see the positive changes in this dealership. The service shop was very quick about getting my car in and out of there. When it was owne It's nice to see the positive changes in this dealership. The service shop was very quick about getting my car in and out of there. When it was owned by the previous owner it was a dump. The car that my spouse and I bought almost 3 years ago is a dodge journey. I felt like the salesmen that were there at that time pressured my spouse into buying a vehicle. I am upside on it right now and I cant finance anything else for a cheaper payment. I hope my next experience buying a vehicle from there is much better. More
by Adrian20011
Employees Worked With
Cecil
June 19, 2019
Not satisfied Service manager was an xxxxxxx. Will never be back. Not even sure why he works there. I won't recommend this place to anybody. Ever Service manager was an xxxxxxx. Will never be back. Not even sure why he works there. I won't recommend this place to anybody. Ever More
by xxxxxx
Employees Worked With
Service manager
June 19, 2019
Helpful, professional, prompt Richard in service was courteous, prompt and professional. I had recall work done and when I picked up the vehicle he made me aware of what work had b Richard in service was courteous, prompt and professional. I had recall work done and when I picked up the vehicle he made me aware of what work had been completed. More
by FIVEDND
Employees Worked With
Richard in service
June 18, 2019
Quick Service Needed an oil change and they got me in and out in a half an hour, price comparable with other dealerships, decent waiting area and customer lounge. Needed an oil change and they got me in and out in a half an hour, price comparable with other dealerships, decent waiting area and customer lounge. More
by petewyo
Employees Worked With
Richard
June 18, 2019
I thought my car was on fire when I got it back I took my car in to have the catalytic converter recall done and it took until about 4:30 pm before they called me. My mother and had an errand to run I took my car in to have the catalytic converter recall done and it took until about 4:30 pm before they called me. My mother and had an errand to run on the way home and my mother told me before we got into the parking lot that I need to pull over because of the smell my car smelled like it was burning( she has been in burning cars before). My car smelled like it was on fire and it was smoking from under the hood. I had to go to the parking lot and park with a car that we both thought was on fire. When I called cowboy dodge and was told they would wait for me to bring my car back so we bought some water and carefully drove back. When we got there they had me pull my car into the service department only to shine a flashlight in the engine bay of my car and show me the smoke coming from the catalytic converter. They told me that they tried to remove the labels but must not have done very well. If they had warned me that my car was burning the labels off of the catalytic converter I wouldn't have been happy but it could have prevented a lot of stress on me and my mother. Instead but they told me things like, "have a nice day" knowing that my car was going to smell bad and smoke. It wasn't a good experience, and I would not recommend Cowboy Dodge for this reason. Show quoted text More
by Someone
Employees Worked With
Richard Navrao was the one to shine a flashlight in my car and Cecil did his very best to help me through the experience
June 14, 2019
Paid For Unneeded Service "Fixed" an issue that wasn't the issue and didn't need fixing. We'll see if a water problem comes back. What was "fixed" was suggested by service guy "Fixed" an issue that wasn't the issue and didn't need fixing. We'll see if a water problem comes back. What was "fixed" was suggested by service guy and he stated he was incorrect on his idea of what the problem was. I still had to pay for the work. More
by IncorrectRam
Employees Worked With
Richard Ortega
June 11, 2019
Helped Me Out I experienced problems with my Pro Masters emissions when passing through Wyoming. Mark, Richard and Anthony and their diesel mechanics helped get me I experienced problems with my Pro Masters emissions when passing through Wyoming. Mark, Richard and Anthony and their diesel mechanics helped get me back on the road again. Thanks guys! More
by Nick
Employees Worked With
Samuel Subia
June 10, 2019
Redefining Vehicle Service. For years we have been traveling to Colorado for service because of the shady situations we have been in. Not only is the service department redefinin For years we have been traveling to Colorado for service because of the shady situations we have been in. Not only is the service department redefining vehicle service in Cheyenne but Cowboy is redefining purchasing vehicles as well. Cecil and Mark is service are amazing to work with, and patient as well which is so refreshing. Jon in sales is exceptional and we will never buy from anyone else. Thank you for taking care of us! More
by JSUNTRUP
Employees Worked With
Cecil, Mark, Jonathan Njos
