Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Cowboy Chrysler Dodge Jeep Ram - Service Center
Cheyenne, WY
526 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
526 Reviews of Cowboy Chrysler Dodge Jeep Ram - Service Center
Sort by
June 11, 2019
Helped Me Out I experienced problems with my Pro Masters emissions when passing through Wyoming. Mark, Richard and Anthony and their diesel mechanics helped get me I experienced problems with my Pro Masters emissions when passing through Wyoming. Mark, Richard and Anthony and their diesel mechanics helped get me back on the road again. Thanks guys! More
by Nick
Verified CustomerEmployees Worked With
Samuel Subia
June 10, 2019
Extremely rude and disrespectful! Brought vehicle in for recalls, treated like I was a piece of garbage now by vehicle is not running properly! Would like someone in Administration to Brought vehicle in for recalls, treated like I was a piece of garbage now by vehicle is not running properly! Would like someone in Administration to get back to me about this More
by Kjames
Employees Worked With
Casey Foster
June 10, 2019
Redefining Vehicle Service. For years we have been traveling to Colorado for service because of the shady situations we have been in. Not only is the service department redefinin For years we have been traveling to Colorado for service because of the shady situations we have been in. Not only is the service department redefining vehicle service in Cheyenne but Cowboy is redefining purchasing vehicles as well. Cecil and Mark is service are amazing to work with, and patient as well which is so refreshing. Jon in sales is exceptional and we will never buy from anyone else. Thank you for taking care of us! More
by JSUNTRUP
Employees Worked With
Cecil, Mark, Jonathan Njos
June 05, 2019
“Short staffed” is no excuse The customer should never have to call to receive an update on their vehicle. Especially when the work isn’t completed and you intend to keep their ve The customer should never have to call to receive an update on their vehicle. Especially when the work isn’t completed and you intend to keep their vehicle overnight. Additionally, I literally saw my vehicle sitting in the back of your lot for a solid 2 hours before I showed up to ask again, if it was completed, and even then, after all the crap of me having to call and get updates, false information coming from “service reps”, and having to provide all the paperwork for the warranty itself, you would assume that the least your department could do was wash the xxxx thing, and remove you technicians dirty xxxxing hand prints from the interior. Seriously the worst dealership I have ever been to. Dodge would be smart to remove their name from this establishment. More
by Neveragain
Employees Worked With
Other Employees :
Jonathan Castillo, Matt Murdock, Josh Welch, Samuel Subia, Casey Foster, Thomas Shultz, Jonathan Njos, Christian Cox
June 04, 2019
Impressed with new ownership Service was great. They did more than one leaking seal. They replaced both and did a fluid change. On top of that i was given back a washed vehicle wh Service was great. They did more than one leaking seal. They replaced both and did a fluid change. On top of that i was given back a washed vehicle which I hadn’t received in the past. Very impressed with the new ownership! More
by Heather
Employees Worked With
Cecil
May 31, 2019
I was treated as if my Jeep and Iwere very important to th It is not a pleasant experience having to spend money on repairs but the process makes it a little less painful. They also washed it which was appreci It is not a pleasant experience having to spend money on repairs but the process makes it a little less painful. They also washed it which was appreciated. More
by Rwhite
Employees Worked With
Cecile
May 29, 2019
Never feel comfortable being there I wanted to do my recalls and service the same time they wouldn't accommodate me they said I would have to wait until the end of June when other peopl I wanted to do my recalls and service the same time they wouldn't accommodate me they said I would have to wait until the end of June when other people got their recalls done already More
by John.b215
Employees Worked With
don't recall his name
May 27, 2019
dash lights going off and back on again They could not duplicate my issue but they did check all of the wiring for lights. I was satisfied with what they tried to accomplish. They could not duplicate my issue but they did check all of the wiring for lights. I was satisfied with what they tried to accomplish. More
by BLBOYD7
Employees Worked With
Richard in service for trucks
May 26, 2019
Great Richard, the truck center service advisor and Travis the technician took great care of me to get me and my family back on the road on our vacation. Th Richard, the truck center service advisor and Travis the technician took great care of me to get me and my family back on the road on our vacation. They were wonderful! More
by Ramguy
Employees Worked With
Richard Ortega, service advisor and Travis(tech)
May 22, 2019
Factory recall Got me in immediately and got the work done quickly. With very short notice because they had an opening. Glad that I called when I did. Got me in immediately and got the work done quickly. With very short notice because they had an opening. Glad that I called when I did. More
by BIGVASEY
Employees Worked With
Richard
