Cowboy Kia

Cowboy KIA Crooks This dealership is the most deceptive dealership I have ever dealt with from the management down to the sales staff. I bought a car on April 2nd 2016 This dealership is the most deceptive dealership I have ever dealt with from the management down to the sales staff. I bought a car on April 2nd 2016 when KIA was running a promotion to receive a $300 gift card for purchasing a car. I was told today, 3 months later I would not be receiving this card because the promotion ended before I purchased the car even though the promotion was still being advertised at the dealership and on the internet. I was told by management today (07/01/16), after 3 months of calling and asking about the gift card that the promotion had ended either on March 28th or 29th but for some reason when I went in on April 2nd the promotion was still being offered to me and wasn’t given an explanation why. The night of April 2nd I had direct conversations with management and my sales associate Trinidad about how the $300 gift card was an extra incentive I would be receiving in order to further reduce the purchase price of the car. I think the shadiest part about the whole transaction came from the sales associate Trinidad. I was told directly from him in order to receive the give card I needed rate him as excellent on KIA’s short survey they send out. Any response other than excellent and I wouldn’t be receiving the gift card. I also have the text messages to prove this. Also, I was told by Trinidad I would need to go on Yelp and Dealerrater and give him and the dealership an excellent rating as part of the things I needed to do in order to receive the gift card. I knew right off this was total garbage but wanted to comply in order not to hinder the receipt of the gift card. At this point I could care less about the gift card but want to alert any future and past consumers to the deceptive practices of this dealership. I will surely be sending out mass emails to the multiple Texas/Houston veteran organizations I’m a part of to include: Wounded Warrior Project, Lone Star Veterans Association, Texas Disabled Veterans Association, and the Veterans Affairs Office of Houston to make sure they know NOT to do business with these crooks. More

Bait and Switch!! Wanted to buy our second Kia Soul. Found the right car on the internet, so called to confirm price and incentives. Internet saleswoman confirmed the Wanted to buy our second Kia Soul. Found the right car on the internet, so called to confirm price and incentives. Internet saleswoman confirmed the price, but wasn't sure about the Kia incentives, so asked her to give me a call once confirmed. I wanted to be sure before driving to the dealership. She called the next morning to confirm the price and incentives offered, which sounded great, so I headed in. Get to the dealership and sit with the salesman expecting me, only to learn the price of the car was $1,000 more than the price on the net, and two of the three incentives didn't apply. Asked to speak to a manager, explained what happened. He then went on line to look at the same ad and said, "Oh, they should have changed that." They never once apologized for wasting my time or for the fact their internet salesperson needed to be back in the training room. This just confirmed the fact they're a bait and switch operation -- lure you in with deceptive advertising and sales tactics. Beware! More

Best Service I've Ever Had I went down here to look at a few Kia's and was immediately greeted by Steve. He was attentive and polite and was not pushy in any way. I was specific I went down here to look at a few Kia's and was immediately greeted by Steve. He was attentive and polite and was not pushy in any way. I was specific about what I wanted to look at and what for in a vehicle and was quick to meet my needs. I walked away that day with a brand new Kia Soul, fully confident in my purchase at a fantastic price. I spent over a week at other dealers and time and time again was met with the same old schtick. Not this time! Steve is awesome and this dealership is awesome. Do yourself a favor and check them out. You won't be disappointed. ~Danny More

Sorpriz Thanks Trinidad for helping us get a bran new car and to all the staff thank u we came for a used car and came out with a new car. Thanks Trinidad for helping us get a bran new car and to all the staff thank u we came for a used car and came out with a new car. More

2016 Kia forte I had a great experience at cowboy Kia in Conroe. They made the process of getting me into a new car easy and effortless. They were all very friendly I had a great experience at cowboy Kia in Conroe. They made the process of getting me into a new car easy and effortless. They were all very friendly and even gave my son snacks and talked to him while we signed paperwork. I would recommend going to this location More

Great! It was my first time buying a new car and they were so helpful and I walked out so happy and got what I wanted! Israel was awesome and helped me leave It was my first time buying a new car and they were so helpful and I walked out so happy and got what I wanted! Israel was awesome and helped me leave in the car I wanted and was well informed! More

Israel Del Cid and Alex Rivera are great !! They were very helpful and understanding it was a very great first time experience. These guys are true professionals and you can tell they take pride They were very helpful and understanding it was a very great first time experience. These guys are true professionals and you can tell they take pride in their work. More

Awesome First Car Buying Experience It was my FIRST BIG GIRL PURCHASE!!! Verionica was awesome!!! I had submitted a online approval credit app. Within 30minutes I had received a response It was my FIRST BIG GIRL PURCHASE!!! Verionica was awesome!!! I had submitted a online approval credit app. Within 30minutes I had received a response from Veronica. I went in the dealer following Saturday and they had the car I was interested in. I couldn't be more happier with the experience or my sales person. Although I wasn't done with paperwork that day I was still able to drive off with my car. Verionica is the best!!! More

Great dealership! I couldn't be happier with my experience at this dealership buying a car. Everyone was helpful and knowledgeable. I got the car I wanted and the fin I couldn't be happier with my experience at this dealership buying a car. Everyone was helpful and knowledgeable. I got the car I wanted and the financing fit my budget. Overall it was a pleasant car-buying experience. More

Refused to honor deal that is on website and posted onsite We encountered the typical games every dealership will play to get you in. The "Starts At" price online is never the price you will get unless you are We encountered the typical games every dealership will play to get you in. The "Starts At" price online is never the price you will get unless you are an Uber-driver military man who finished college in the last year. We were expecting that, so that wasn't a big deal. But it was the other games they played that bothered us. The salesmen told us first thing after we showed up that there was a special that weekend, a $300 Visa gift card with any vehicle purchase. On the website and on signs all over the dealership it stated Cowboy Kia would pay $1000 more for our trade-in than another party. We brought in an appraisal for CarMax then were offered $1000 less than that for our trade-in. We inquired after the promise and were told they were under new management and didn't honor that guarantee anymore... the guarantee that was on their website... and still on multiple large signs all over the outside of their dealership. Note that at the time or writing this review several weeks later, this guarantee or $1000 more is still scrolling prominently across the top of their website. After acting like they couldn't possibly give us that price for our trade-in, they realized they could as we were headed out the door. The finance guy was nice. I would recommend him to a friend, so perhaps you could call that a silver lining, but the overall experience was just so bad that I can't give a higher rating. After all was said and done, we waited around for over an hour, maybe closer to two, for our car to be delivered. Finally, as we were heading out to our car, we asked our salesman about the $300 Visa gift card. He said they were under new management and no longer offered that promotion. They sure go through new management quickly. More