If It gave me the option to leave zero stars I would, I’m - Patty
If It gave me the option to leave zero stars I would, I’m very disappointed on this place , I had already purchased about 4 vehicles from parkway but the one from tomball, only if I would’ve known this was going to make me waste time and money I was looking for a vehicle for my daughter that at least was going to be running good for a couple of yrs without having to visit a mechanic and that was the first thing that we mentioned to the sales man (Eduardo) which apparently didn’t know what he was doing. I bought the vehicle 4/11/26 and it stayed there for a couple of days because they where supposedly waiting for a side light that was damaged , I also thought they where doing a full vehicle inspection since they took a long time. Shortly after picking up the vehicle , like the next day that we drove it in the freeway we noticed that the transmission had serious problems even when the vehicle was represented to us as being in an excellent working condition , we called the dealership and they told us to take it back so they could check what the issue was , they kept the vehicle like for 3 weeks and we kept calling for updates but nothing, till one day they called us just to tell us that to fix the transmission was going to be 6K plus, and that it was our responsibility to pay half, we didn’t have the money to fix it! And they send us a message that the vehicle was ready to be picked up but it wasn’t safe to drive, when I feel that they didn’t do a full check up on the vehicle, why would I buy a vehicle that was needing transmission repair asap, I would have appreciated more transparency about the vehicles condition before the sale. As this being a certified dealership I would have expected more from them, next time I would just buy in marketplace if that’s the case, Based on my bad experience, I would recommend anyone considering buying a vehicle from this dealership have it thoroughly inspected by an independent mechanic before making a purchase. Till this day the manager was supposed to give me a call back :(
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