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Cowboy Kia
Conroe, TX
546 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 546 reviews
April 05, 2016
Upfront Honesty Caused a Sell Jim Holsen is an awesome salesman who took the time to listen to what I wanted. He made sure we cut to the chase during the negotiations, which I gre Jim Holsen is an awesome salesman who took the time to listen to what I wanted. He made sure we cut to the chase during the negotiations, which I greatly appreciated. I got a phenomenal deal on an awesome car. I enjoyed a free lunch courtesy of Cowboy Kia. Jim ensured he went over every feature in my new 2015 Kia Optima Hybrid, before I left the dealership. I highly recommend Jim and Cowboy Kia for you next vehicle purchase! More
by HappyBuyer
Employees Worked With
Jim Holsen
April 05, 2016
Tommy Mueller promised ma a bird dog fee of $100 on 4/6/16. I haven't saw it yet. He has told me nothing but lies. Today is 7/9/16. About 5 wks. ago I told him I w promised ma a bird dog fee of $100 on 4/6/16. I haven't saw it yet. He has told me nothing but lies. Today is 7/9/16. About 5 wks. ago I told him I was going to tell as many people as I could about the lies he has told me. He said if I wouldn't do that my check would be in the mail as we speak. Another lie. What a shame I gotta keep my promise. Now the BBB. More
by sweetpea26
Employees Worked With
Tommy Mueller
April 05, 2016
Excellent Customer Service!! Rodrick Townsend is an awesome Sales Rep. He was very friendly, helpful and courteous the whole time I was there. He made this the best car buying exp Rodrick Townsend is an awesome Sales Rep. He was very friendly, helpful and courteous the whole time I was there. He made this the best car buying experience I have ever had! I got the car I wanted and at the end of the day I would recommend Rodrick to anyone looking to buy! I recommend Cowboy Kia to anyone looking to buy a car. They are the best! Ask for Rodrick Townsend when you arrive!!! More
by Tuddie Boo37
Employees Worked With
Rodrick Townsend
April 05, 2016
Lied over the phone about misleading ad Cowboy Kia posts misleading ads and blatantly lied to us on the phone before hiding behind a weary and well practiced "we have a disclaimer". I sa Cowboy Kia posts misleading ads and blatantly lied to us on the phone before hiding behind a weary and well practiced "we have a disclaimer". I saw the listed price on cars.com and was impressed by the low price, but concerned that there might be fine print, so I spoke with them via their online chat service. The woman I spoke with told me that was the "internet price", but was wary of confirming a price online and told me to wait to be contacted. No one contacted me so we called in the morning and spoke with Jim. We let him know that we saw a new Kia Soul at $12630, and wanted confirmation that that was the price before driving over two hours. He told us that was the base price and it was legitimate so we sorted out or financing and drove 2.5 hours to Conroe. When we got there, the salesman quoted the price at full MSRP, which was over $5000 more than the online price. He brought us to an office to explain that the online price was with every available discount and walked us through the discount list. Unless I was a veteran that graduated college in the last year and drove for uber (among other things) I would not qualify for that price. They offered me $750 off of the full MSRP, which was still $5000 over the online price. Even if EVERY rebate and discount on his sheet applied to me, it still did not add up to the price listed on the site. He told us repeatedly that we were mistaken and their ad had a disclaimer despite the fact that I had saved a pdf of the complete webpage on my tablet. He crumpled up our paperwork as we were leaving. We spoke with the manager on duty on the phone to let him know that we understood their policy but that we should have been told when we called to confirm the price, especially since we let them know on the phone that we had such a long drive. The manager was unwilling to help or budge on the price and just told is that he would talk to Jim. More
by Janabickham
Employees Worked With
Jim, unlisted manager
April 05, 2016
Love it I was very impressed with my experience at Kia. This is my second car from them and I love it. They are great I recommend that anyone goes to get one I was very impressed with my experience at Kia. This is my second car from them and I love it. They are great I recommend that anyone goes to get one More
by Dominicsmom11
Employees Worked With
Jonathan recendez
April 04, 2016
Steve Hewitt was an amazing salesman that I highly recomend! I highly recommend Steve Hewitt for anyone buying a new car! Amazing experience. Steve was friendly, knowledgeable and made the day fun! Have never I highly recommend Steve Hewitt for anyone buying a new car! Amazing experience. Steve was friendly, knowledgeable and made the day fun! Have never been so pleased with a car buying experience! More
by carcarecosmetics
Employees Worked With
Steve Hewitt
April 02, 2016
very helpful Everyone was so helpful, they went above and beyond to make my family happy. After working with us, we all finally agreed on a final price monthly and Everyone was so helpful, they went above and beyond to make my family happy. After working with us, we all finally agreed on a final price monthly and total. Loved them! More
by h2olin
Employees Worked With
jonathan recendez
April 02, 2016
Good customer service To Veronica Hewitt I want to thank you for selling me a 2016 kia soul . Me and my wife love this vehicle we bought our first vehicle from kia and To Veronica Hewitt I want to thank you for selling me a 2016 kia soul . Me and my wife love this vehicle we bought our first vehicle from kia and decided to get our second new vehicle from kia . Thank you for everything. More
by Rose,Lee1971
Employees Worked With
Veronica Hewitt
April 02, 2016
Incredible people doing right by the consumer I'm honestly not a fan of dealerships, mostly because it's intimidating to talk to a salesman at almost any dealer. However, the rep Mr Townsend was I'm honestly not a fan of dealerships, mostly because it's intimidating to talk to a salesman at almost any dealer. However, the rep Mr Townsend was just awesome. Informative, Laid back, knowledgeable and just straight up very"real"and kind to my entire family. Overall a very reasonable dealership that I would recommend to anyone. More
by Hugo.viteri
Employees Worked With
Townsend
April 01, 2016
Very helpful, knowledgeable and focused. Working with the salesman and Management (Scott/Jay), my experience at Cowboy Kia was smooth and on point. The salesman knew what he was doing and an Working with the salesman and Management (Scott/Jay), my experience at Cowboy Kia was smooth and on point. The salesman knew what he was doing and answered every question I had, without any confusion. Very polite and went out of his way until the deal went through. Same for Management and finance. There was no rushing to just try and get a sale. They all were very helpful. I would definitely recommend this dealership to anyone! More
by zapman68
Employees Worked With
Scott and Jay
