Cowboy Kia

Horrible Experience!! Horrible Staff!! Consumers Beware!! Please save your time and do not do business with Cowboy Kia. I reached out to Cowboy Kia because I was interested in purchasing a 2015 Kia Forte Koup Please save your time and do not do business with Cowboy Kia. I reached out to Cowboy Kia because I was interested in purchasing a 2015 Kia Forte Koup that was listed on their website. I have talked to several people at this dealership and they are all walking disasters. First, I waited almost two hours just to speak to someone in sales. Once that happened I was actually hopeful that the deal would go through. I test drove the car and really like it. I worked with Colt (sales person) and told him my price range. He suggested I get the 2016 model to get a better price. There are several signs on this lot that state the best price is the internet price. I questioned how the 2016 model could be cheaper than the internet price of the 2015 model. His answer was unclear but I chose to move forward with the 2016 model. The first offer that was presented to me was $60 above my maximum price. I declined. The second offer was $30 above and I declined as well. At that point I had already been at the dealership for 4 hours. I was more than ready to go. I asked for my keys and as I was driving away, finance walked out to my car and gave me an offer that I was looking for. I declined because I couldn't imagine sitting there for another hour waiting on finance to draw up the paperwork. This dealership moves very slow and is not equipped with enough staff to meet their demand. Several customers walked out during the time I was there. This dealership must realize the percentage of getting a customer to return to their lot is really low once that customer has left. So today I reached back out to Colt and asked if the offer was still available. He originally assured yes. A few hours later Colt reached out to me saying the 2016 model they were trying to sell me on Saturday was really a 2015. This was quite upsetting but I asked if we could move forward with the 2015 model. He stated the 2015 did not have rebates. I was more than fine to move forward. He told me they would be unable to earn my business. I did not understand and Colt would not elaborate. So I reached out to Claudia (Internet Sales). She also would not elaborate and ended her two sentence respond by saying the car I wanted had already been sold. I called the dealership and spoke to someone different and was assured the model I was looking at was still available. Please do not do business with these people. It's unclear how a dealership does not know they are selling 2015 model and not a 2016. I also reached out to KIA and searched the KBB/Blackbook value of the 2015 model and I am positive that the MSRP for the 2015 model is not the same as the 2016 model even on new 2015 vehicles because KIA did not make a 2016 model! You would think they would know the 2016 model didn't exist but they didn't! Worst experience I've ever had purchasing a vehicle!!! More

Lies! Lies! Lies! THESE GUYS ARE CROOKS!!! I have been to several dealerships in my pursuit of finding the right vehicle. I researched prices through smartphone apps a THESE GUYS ARE CROOKS!!! I have been to several dealerships in my pursuit of finding the right vehicle. I researched prices through smartphone apps and searched web pages for several days when I heard about "Cowboy Kia of Conroe". They advertised a substantially lower price than the competition in my local area. With them being a two hour drive each way I made sure that the price of the same specific car they advertised was in fact the same price I was to expect when I drive all the way there to buy a car. I was assured by the Internet specialist (Angelica Tutter) that they had several cars fitting the exact description of the ones I had shopped for at other dealers and that their price was Definitely the price as advertised, and that is the price I was to pay. I printed up their prices and used it as a tool to shop the local competition in hopes of making the same deal locally. When the local salesman heard what dealership I was referring to, they warned me and told me that (Cowboy Kia) does Not run an honest operation and that I shouldn't waste my time going there. Needless to say, I had to find out for myself... Upon arrival everything seemed to be going as planned. I test drove one of the vehicles I had been looking at online and while sitting in the car I once again asked the salesman (Tommy Mueller) if the car I was driving was indeed the price that was advertised. He emphatically said yes. He even made mention about a bonus care package that went with the car as well. My emotions were swirling in anticipation of the great deal I was about to make... Once I was seated across the desk from the salesman ready to sign the contract, the deception started to unfold. The price Tommy was Now offering was over $10000.00 more than the price I had been told by him, Angelica and the listed price they had on their website, which by the way, had No Fine Print alluding to any special circumstances such as incentives/ rebates associated with the price of the car. I then asked him what happened to the agreed price I was told by Angelica and also by him while sitting in the car just moments before. He shifted the conversation to rebates that were required to get to that price. One of the rebates required me to drive for Uber another required me to install a wheelchair apparatus to the vehicle for handicapped passengers. Another required me to be a veteran or active military. Even if I qualified for every rebate they offered me I would still have been close to $5000.00 more than the previously agreed price! After standing firm on the price I was told multiple times I would be able to purchase the car for, the salesman made a couple of trips to a back office to conference with the sales manager (Paul Jones) who finally made an appearance and Tommy (salesman) was nowhere to be found. After realizing there was not going to be a deal made, I challenged their honesty and integrity bringing up everything they had done deceiving me into driving two hours just to find out that they were just as dishonest as I was warned about in the first place. Buyer beware!!! They lie!!! I confronted them with their lies and they said every dealership in the Houston area practices the same sales techniques... Really??? Is this true? I will definitely not be buying a Kia because if they allow dealerships to deceive the public on multiple levels, I don't believe I want their product! More