Cowboy Kia

I was treated like royalty! After many negative experiences at other places, Cowboy Kia was the breath of fresh air I so desperately needed! I was sweetly greeted by Sophia and from that point on, experiences at other places, Cowboy Kia was the breath of fresh air I so desperately needed! I was sweetly greeted by Sophia and from that point on, I didn't feel intimidated or over pressured like I thought all dealers did. It was so nice to work with a lady who took her time with me and answered every question I had! The general manager even came over to meet me, such wonderful people all around! I'm so incredibly happy with the service I received at Cowboy Kia and would highly recommend this dealership to anyone! Thank you for helping me find my dream car! I'm in love! More

Been waiting for two hours for an oil change and I called ahead to get an appointment!! What's the point of mandating that all Kias are serviced only by a dealership if you don't have enough capacity to serv ahead to get an appointment!! What's the point of mandating that all Kias are serviced only by a dealership if you don't have enough capacity to service people in a responsible time frame. Plus the car wash included in any service package is a waste of time considering they only vacuum the front two floor boards of the inside. If this is the case why are you taking an hour to run a water hose over the outside, which doesn't mean your giving me a car wash!! More

We've been looking for a car for months but everyone told us no. Cowboy Kia said yes!! AND they got me the car i WANTED!! Thank you so much Clay and Cowboy Kia for all your hard work on my loan. I love told us no. Cowboy Kia said yes!! AND they got me the car i WANTED!! Thank you so much Clay and Cowboy Kia for all your hard work on my loan. I love my Forte!! More

I have (my wife) owned a 2012 kia soul for 2 years and have truly enjoyed it. It came time for me to get out of my infinity Q45 with 250,00 mi, I drive a lot. I went to look at the new kia and liked it mo have truly enjoyed it. It came time for me to get out of my infinity Q45 with 250,00 mi, I drive a lot. I went to look at the new kia and liked it more than the one we had. I bought a 2014 kia soul and was so impressed that two days later I took my wife back there to up grade her 2012+ to a 2014 shebang. what a fun little car. The people at Cowboy kia were great, Susan our sales person and her sales managers were outstanding they really worked on getting me the best prices. I would recommend this dealership to anyone. More

So, I bought my 2012 Kia Soul in September of 2011 which I thought was a good deal, come to find out I spent WAYYYY too much money. Which is my fault everything went smoothly I just paid too much. But the s I thought was a good deal, come to find out I spent WAYYYY too much money. Which is my fault everything went smoothly I just paid too much. But the service department is horrible, Im always in for my service check ups but when i needed a new transmission system replaced at just 2 years of course it wasn't covered by the warranty, but when I read my warranty guide it didin't need a transmission flush yet. Thats neither here nor there, 2 weeks ago Tuesday I was in a car accident so I sent my car to Kia thinking they would have it fixed in a timely manner. The wonderful Garrett who is always running around having no clue about anything, never organized and not even pleasant to have to talk to on the phone never has a clue told me they were towing my car back to my work mind you I had it towed from spring to Conroe and he wanted to turn around and have it towed back to spring which would have been around ($400) So Forrest who is always pretty helpful just a bit grumpy took care of me and outsourced me to a collision shop and had them do what they needed to fix and kia was going to replace my bumper. The car his been there since Jan 21, its Feb 1, the car was supposed to be ready on Thursday Jan 30 Its Sat Feb 1 and nobody seems to know where my vehicle is. Its quite frustrating how do you just not know where you sent someones car. And they just say oh it may be ready monday we don't know? Kia in general has been the most frustrating company to deal with. More

I bought a used car from kowboy Kia that had been serviced by your mechanics. An oil pan drain bolt should only be hand tight but that was not the case after Kia touched it. It was so tight that it b serviced by your mechanics. An oil pan drain bolt should only be hand tight but that was not the case after Kia touched it. It was so tight that it broke my 3/8 ratchet and my 1/2 in ratchet just striped it. Took it to Kia and they wanted to charge me for there mistake. BS.. I will never have a good thing to say about them nor will I refer anybody to Kia again. More

Brought a friend in to get a car and gave the the limit for her payments. After 5 hours there they offer payments OVER her Max. When we tried to leave they *magically* came up with a decentg payment. And t for her payments. After 5 hours there they offer payments OVER her Max. When we tried to leave they *magically* came up with a decentg payment. And they offered me a $200 referral which I had not even known they did, week later I called to find out about it and was told its only $100 and they would call back when they knew what was going on with it. Two months now and no one has even bothered to call me back. Great job guys. If you don't want to give referral bonuses out then don't offer them and don't try so hard to screw people when they give you a max price limit. If she could afford a higher payment she would have said so. More

I have a 2005 KIA Sorento Ex that has visited Cowboy Kia every year for the last 3 years for repairs of $1500 every year that seem to always fall "Not under warranty" that I purchased additionally. Up unti every year for the last 3 years for repairs of $1500 every year that seem to always fall "Not under warranty" that I purchased additionally. Up until the last visit, I was extremely happy and had referred people to Cowboy Kia. When I showed up on last visit, all those "familiar faces" were no where in sight. My original complaint was "I had fuel system serviced 3 weeks ago and has steadily gotten worse mpgs along with heavy shimming intermittently" to which Nathan proceeds to go to my car and start diagramming scratches dings and dents on the exterior of my car...I know not how exterior appearance has ANYTHING to do with mechanical problems...but OKkkkkk. Then he proceeds to try to thrust a $600 tune up on me when I DO mention that I have never had spark plugs changed since I've bought the car. ($600 "tune up pkg" does NOT include spark plug replacement...so I needed this WHY?) So I told him, "no I've had all those things done recently I would like spark plugs replaced and find out why its running so bad since last visit 3 weeks ago". He then said it would be $218 to which I asked "why so much?" and he broke down all pricing to which by then the mechanic found that I needed to replace the alternator belt, another $200. So I "ok'ed" the $418 repairs and left to later return to after standing there 30 minutes while they entered all my repairs into the computer with them telling me I owed $661.72. Yeah after another perfect stranger customer backed me up, they finally dropped the additional charges. Long story short, I WAS going to trade in the Sorento for the new Sportage..now the thought of owning another KIA makes me want to vomit! So recommend to a friend? Em no not even an enemy. More

excellent dealer! super friendly, helpful service. Sales rep and all personnel who we interacted with were very cordial. New car was at another dealership which had to be sent to our dealer. Took two Sales rep and all personnel who we interacted with were very cordial. New car was at another dealership which had to be sent to our dealer. Took two weeks to get new card. During that time, a loaner vehicle was provided. HIGHLY recommend! More

Everyone was friendly and very helpful. They worked to get us what we needed. They made us feel like we had value and that they truly appreciated the fact that they were the car dealership we chose. It's get us what we needed. They made us feel like we had value and that they truly appreciated the fact that they were the car dealership we chose. It's the most poisitive buying experience we have had in all of our car buying. (12+ cars) We would definitely recommend Cowboy Kia. More