Cox Chevrolet Incorporated

Mr. MacDonald - A True Professional! Over the last 20+ years we have used Cox Chevrolet for the service of many of our GM vehicles. Mr. MacDonald is always accessible, informative and wo Over the last 20+ years we have used Cox Chevrolet for the service of many of our GM vehicles. Mr. MacDonald is always accessible, informative and works to earn and keep our business. He keeps us updated about our repairs, and even helped us with decisions regarding the purchase of a new Chevy a few years back from Cox Chevrolet. He has earned our business and is someone that makes a positive difference! Thank you for your A+ commitment to quality customer service. Doug Wagner More

Fifth vehicle purchase from Cox Chevrolet They do it right! Trent was awesome he made the car buying process "FUN" not something to dread. He was communicative, proactive and concerned and responsive to my need Trent was awesome he made the car buying process "FUN" not something to dread. He was communicative, proactive and concerned and responsive to my needs as the customer. 5 STAR SERVICE More

Not please with the answers We purchased a used car We are from Illinois ,th car will stay in Florida we needed to transfer the plates,Cox said they did NOT DO THAT,we should We purchased a used car We are from Illinois ,th car will stay in Florida we needed to transfer the plates,Cox said they did NOT DO THAT,we should get all new plates,But we would get a packet in mail ,we said we are going home Need it now they said no we mail it?? As we are rerouting our mail back it will forward it to Florida then Florida will send it back to Illinois,meanwhile we have plates good until Dec 10;2019 I have call and called no one will call us back. We went down and said we wanted our old plates ,GuessWHAT WE GOT ON OHIO PLATE, DO NOT DEAL WITH THESE PEOPLE ,NOONE KNOWS WHAT THEY ARE DOING HERE More

I had a 9:00 appointment at 9:30 I was still waiting. I gave this rating because I had not been seen after 30 minutes. The general service manager stated we offered you coffee, however at least 10 other I gave this rating because I had not been seen after 30 minutes. The general service manager stated we offered you coffee, however at least 10 other people were served during that time. The manager told me that I had to wait because my assigned manager had another customer and that it was raining. More

Best costumer service Trent Carnegie was extremely helpful of our used Chevy Cruze. Couldn't be happier with the experience. Icing on the cake was the handoff when Trent sp Trent Carnegie was extremely helpful of our used Chevy Cruze. Couldn't be happier with the experience. Icing on the cake was the handoff when Trent spent an hour going over all of the tech and features in much detail. I can see how he won the Chevy Cruze Performance Walkaround Challenge'. Trent was outstanding during the process. Didn't think I'd connect with a car salesman on a personal level but Trent is unique and we shared plenty of laughs. Thanks TRENT! More

The team was great in my car buying process and I’m very happy with choosing Cox Chevrolet. They were very helpful and answered all of my questions. Thanks Again. happy with choosing Cox Chevrolet. They were very helpful and answered all of my questions. Thanks Again. More

Great experience! Trent Carnage was so helpful during the buying process. He was very friendly and helpful and made the whole process stress free! I would definitely re Trent Carnage was so helpful during the buying process. He was very friendly and helpful and made the whole process stress free! I would definitely recommend! More

New Camaro Great Team 👍 They do what they can. Some people want the world from them -they only can help you build your world. It's a two way street. Friendly, t Great Team 👍 They do what they can. Some people want the world from them -they only can help you build your world. It's a two way street. Friendly, truthful,honest. If they can do it they will. Front of the house to the back of the house great experience.Hands down.........Even Rico Fisher...LOl J/K Rico's alright.... More

Couldn't ask for more Bought my truck in July 2018, LaTravis was my salesman. Couldnt have asked for a better experience, I was honest and upfront about my wants and needs Bought my truck in July 2018, LaTravis was my salesman. Couldnt have asked for a better experience, I was honest and upfront about my wants and needs in the truck, and LaTravis worked with me to find what I was looking for and was upstanding from the get-go. Drove from Tampa for the purchase and I'm glad I did. More

Lack Integrity I needed an oil change and decided to check out Cox Chevrolet since the reviews were okay and over the years I’ve sadly learned that several of the ot I needed an oil change and decided to check out Cox Chevrolet since the reviews were okay and over the years I’ve sadly learned that several of the other local Chevy dealers do not do honest business. How bad could an oil change be? Scheduling the appointment was easy and the girl on the phone was pleasant. There was an availability for that same afternoon, so that was super convenient. My advisor was very pleasant, but fairly new and still learning. She had to ask me to repeat my customer info since she wasn’t completely familiar with the system. She also needed help processing my customer service voucher. It wasn’t a problem since I wasn’t pressed for time, but if I had something else scheduled for after the visit I definitely could see where this could have been frustrating. It took 40 mins just to get me in the customer system and service order created. I moved to the customer lounge and then waited for an hour. My advisor came to see me and advise me that the technician found a few items that he recommended to be completed. The first was replacement of all wiper blades for approximately $100. The problem with this is I literally just had my blades replaced in December...6 months ago! It was also recommended I have a tire alignment completed due to the apparent wear pattern on my tires. The problem here is that less than two weeks ago I was in NY visiting my parents and my father, a retired GM tech who now has his own repair shop, mentioned how smooth my vehicle drove and praised the even tire pattern. He asked if I was regularly having my tires rotated since the pattern of wear was so evenly balanced. I told him every single time I get my oil changed I also have the tires rotated. He was very pleased and said he taught me well :) I didn’t have him complete the oil change in NY since I had the GM service voucher I needed to use. However, he did a thorough check of my vehicle to insure fluids were topped off and the vehicle was ready for the road trip back to Florida. The rest of my car checked out great, but I was very sad to have these two “recommendations” presented to me since I know they were not necessary. Unless the technician actually did something that caused the need for an alignment himself, these were dishonest evaluations. I contacted my dad, the retired GM tech, from Cox’s customer lounge and he told me to leave and never go back. He asked me to check the oil and fluids before I drove out of the parking lot to insure there wasn’t the possibility of dishonest intentional damages or neglect causing me to require additional services from them. I wasn’t comfortable doing that under the circumstances , so I drive home and checked. The oil level seems to be fine and it appears to be light in color, so I believe the oil change was probably performed. However my windshield washer fluid is now clear and it was filled with blue windshield washer fluid before my road trip to NY. Cox Chevrolet just filled it with water. I’m sad to have to report this is not a company I would ever feel comfortable doing business with again. My service advisor, Season, was very apologetic and seemed sincerely so. She talked with the technician to sort out the misunderstanding, but she was also understanding of my concerns and hesitation to ever return. Unfortunately I don’t feel her understanding of my concerns warrants the risk of a return to this dealership. Sadly this first visit shows a lack of honesty and integrity. More