Cox Chevrolet Incorporated - Service Center

Took my 2019 Cruze with 49,000 miles in for service because the traction stabilizer light came on and it started cutting out. Took it to a local service garage first that told me this should still be c because the traction stabilizer light came on and it started cutting out. Took it to a local service garage first that told me this should still be covered under the emissions warranty which is 8 years 80,000 miles. I did so and after putting it on a diagnostic machine they called me and said it was a PCV valve. I went online and researched the cost and on the PCV valve I found the cheapest was $75. and the most expensive was $219. They charged me $940.00 along with supposedly numerous other issues and to fix it it would cost $2700.00. Dummy me said fix it because I needed it back. After they supposedly said they fixed, 62 days later the same light came on and it started doing the same thing. Took it back and after putting it back on the diagnostic machine, don't you know they said they checked everything they did came back as good. In the same breath they said it was something different and that it would cost $650.00. Told them do not touch it, I am coming to get it. To compound matters, my daughter has a 2019 chevy equinox with less than 70,000 miles and don't you know that the transmission went and that would be $7,000.00 to $8,000.00 to replace. Of course that was not under warranty as well .I am getting it fixed on Tuesday by the service center I took it to originally. On Wednesday that piece of crap car will be up for sale and I will NEVER get another Chevy again as well as my daughter. Corporate America at its best again. More

The sales department was great. The service department is terrible. More than one time it has been an inconvenient experience. Have had others tell me that they have had a bad exper The service department is terrible. More than one time it has been an inconvenient experience. Have had others tell me that they have had a bad experience as well. More

Great service from Rodney Rogers! ! He took the time to listen and was professional, keeping me informed about my visit!! Truly someone who cares about the customer and a real asset fo ! He took the time to listen and was professional, keeping me informed about my visit!! Truly someone who cares about the customer and a real asset for Cox Chevrolet!! Thanks again Rodney!! More

We had to have our new RV towed here after it broke down on our 1st trip, 20 miles from home. The care and concern and communication by Rodney was outstanding and I will not hesitate to use them again in th on our 1st trip, 20 miles from home. The care and concern and communication by Rodney was outstanding and I will not hesitate to use them again in the future. Everything a dealership and staff should be. Bonnie and Jim Russell More

Took my truck in and Roberto was very helpful and fixed it in a timely manner now I’m not STRUGGLING anymore. it in a timely manner now I’m not STRUGGLING anymore. More

Roberto Alonso makes this dealership my go to place for my Silverado and the reason for a 5 top rating. Roberto is always courteous and correct taking care on my vehicle. He is a big asset to Cox. Aniba my Silverado and the reason for a 5 top rating. Roberto is always courteous and correct taking care on my vehicle. He is a big asset to Cox. Anibal Roges 917-658-7395 More

Ray Orion is knowledgeable and excellent customer service , he is very attentive of what you need done . , he is very attentive of what you need done . More

Roberto and his team are amazing! I have always received the most professional service of any dealership I have bought a car from. I would recommend Cox Chevrolet to anyone looking f I have always received the most professional service of any dealership I have bought a car from. I would recommend Cox Chevrolet to anyone looking for service. More

Cox Chevrolet was professional and helpful through the entire process. I would like to give a special thanks to Arianna at the front desk who really created a great welcome and a friendly environment that entire process. I would like to give a special thanks to Arianna at the front desk who really created a great welcome and a friendly environment that felt much more genuine than the typical dealership. I would recommend Cox to anyone looking to buy a great American made car or truck! More

Janessa was amazing help. The customer service was great, staff was great everyone was so friendly. The customer service was great, staff was great everyone was so friendly. More