Cox Chevrolet Incorporated - Service Center

Poor workmanship and no attention to detail Let me start with I have over 40 years experience as a mechanic. I took my 2019 Silverado in for it’s second service, had to rent one of their vehicle Let me start with I have over 40 years experience as a mechanic. I took my 2019 Silverado in for it’s second service, had to rent one of their vehicles as it was going to be a long wait. Several hours later my truck was done. There was a piece of foam sticking out from the windshield which I has asked the service writer to have addresses and it was ignored and still hanging out on the dash. I tucked this piece down between the windshield and dash myself assuming that is where it went. 3 days later while driving in town traffic, my low tire pressure warning system began showing my left front tire was low, I did not feel any pull in the steering so believed I had time to find a service stating to check the air, minutes later I heard the tire begin to roar and knew it was flat, I immediately pulled over onto the shoulder of the road and discovered my left REAR was flat and now ruined, the service tech never reset my pressure sensor locations when the tires were rotated. I will accept blame for not pulling over the instant the warning system showed a low tire but had the sensors read properly I would not have believed it was the front tire. I contacted the Cox Chevrolet parts and service department on Friday morning and requested to bring the truck in to replace the tire. The parts man stated it looked like the tire appeared to be discontinued. A NEW TRUCK SOLD WITH DISCONTINUED TIRES!!! I was informed they would try to get a tire that day or maybe Saturday but most likely Monday. I called each day to check and as of Monday evening still no tire. I had to leave for south Florida where I work on Monday evening so I contacted a Jimmys tire in Clewiston on MONDAY EVENING AND HE HAD A NEW ONE TUESDAY MORNING! Why is it a small tire shop in nowhere backwater Clewiston, Florida can get a tire in one night that Cox Chevrolet can’t get over 4 days? Now I have my tire replaced but the pressure sensor system is still not reading the proper tire. To say I am disappointed in Cox Chevrolet parts and service is a huge understatement. Looks like I will be performing my own service from now on as Cox Chevrolet Service has shown too much incompetence in their workmanship? The sales people I dealt with were wonderful, stay away from their service! More

I had a great experience with Trent Carnegie and Joel curto they both are great sales men and I will be recommending them both for further service curto they both are great sales men and I will be recommending them both for further service More

Beware, way over charged, had to wait seven hours for a two hours repair! Charged $450 for labor for two rear brakes! Poor service! Beware two hours repair! Charged $450 for labor for two rear brakes! Poor service! Beware More

Excellent prompt courteous service Was notified of a recall on my 2019 Equinox by Cox Chevrolet, made an appointment and arrived at 2 for my appointment and was Curtiously directed to Was notified of a recall on my 2019 Equinox by Cox Chevrolet, made an appointment and arrived at 2 for my appointment and was Curtiously directed to Matt French who handled the situation in a very prompt courteous and helpful manner, told me I would be out within an hour I was out of there in 35 minutes, I am very pleased. I have purchased and leased 5 new vehicles from Cox Chevrolet and Matt has handled my service needs on many occasions along with the rest of the team. I am very well satisfied, thankyou More

Mr. MacDonald - A True Professional! Over the last 20+ years we have used Cox Chevrolet for the service of many of our GM vehicles. Mr. MacDonald is always accessible, informative and wo Over the last 20+ years we have used Cox Chevrolet for the service of many of our GM vehicles. Mr. MacDonald is always accessible, informative and works to earn and keep our business. He keeps us updated about our repairs, and even helped us with decisions regarding the purchase of a new Chevy a few years back from Cox Chevrolet. He has earned our business and is someone that makes a positive difference! Thank you for your A+ commitment to quality customer service. Doug Wagner More

I had a 9:00 appointment at 9:30 I was still waiting. I gave this rating because I had not been seen after 30 minutes. The general service manager stated we offered you coffee, however at least 10 other I gave this rating because I had not been seen after 30 minutes. The general service manager stated we offered you coffee, however at least 10 other people were served during that time. The manager told me that I had to wait because my assigned manager had another customer and that it was raining. More

Lack Integrity I needed an oil change and decided to check out Cox Chevrolet since the reviews were okay and over the years I’ve sadly learned that several of the ot I needed an oil change and decided to check out Cox Chevrolet since the reviews were okay and over the years I’ve sadly learned that several of the other local Chevy dealers do not do honest business. How bad could an oil change be? Scheduling the appointment was easy and the girl on the phone was pleasant. There was an availability for that same afternoon, so that was super convenient. My advisor was very pleasant, but fairly new and still learning. She had to ask me to repeat my customer info since she wasn’t completely familiar with the system. She also needed help processing my customer service voucher. It wasn’t a problem since I wasn’t pressed for time, but if I had something else scheduled for after the visit I definitely could see where this could have been frustrating. It took 40 mins just to get me in the customer system and service order created. I moved to the customer lounge and then waited for an hour. My advisor came to see me and advise me that the technician found a few items that he recommended to be completed. The first was replacement of all wiper blades for approximately $100. The problem with this is I literally just had my blades replaced in December...6 months ago! It was also recommended I have a tire alignment completed due to the apparent wear pattern on my tires. The problem here is that less than two weeks ago I was in NY visiting my parents and my father, a retired GM tech who now has his own repair shop, mentioned how smooth my vehicle drove and praised the even tire pattern. He asked if I was regularly having my tires rotated since the pattern of wear was so evenly balanced. I told him every single time I get my oil changed I also have the tires rotated. He was very pleased and said he taught me well :) I didn’t have him complete the oil change in NY since I had the GM service voucher I needed to use. However, he did a thorough check of my vehicle to insure fluids were topped off and the vehicle was ready for the road trip back to Florida. The rest of my car checked out great, but I was very sad to have these two “recommendations” presented to me since I know they were not necessary. Unless the technician actually did something that caused the need for an alignment himself, these were dishonest evaluations. I contacted my dad, the retired GM tech, from Cox’s customer lounge and he told me to leave and never go back. He asked me to check the oil and fluids before I drove out of the parking lot to insure there wasn’t the possibility of dishonest intentional damages or neglect causing me to require additional services from them. I wasn’t comfortable doing that under the circumstances , so I drive home and checked. The oil level seems to be fine and it appears to be light in color, so I believe the oil change was probably performed. However my windshield washer fluid is now clear and it was filled with blue windshield washer fluid before my road trip to NY. Cox Chevrolet just filled it with water. I’m sad to have to report this is not a company I would ever feel comfortable doing business with again. My service advisor, Season, was very apologetic and seemed sincerely so. She talked with the technician to sort out the misunderstanding, but she was also understanding of my concerns and hesitation to ever return. Unfortunately I don’t feel her understanding of my concerns warrants the risk of a return to this dealership. Sadly this first visit shows a lack of honesty and integrity. More

Incompetent or a scam?? I was in town from Ohio for a few days and my A/C was not working. Took my car to Cox Chevrolet for service. They charged me $165 to tell me that I ne I was in town from Ohio for a few days and my A/C was not working. Took my car to Cox Chevrolet for service. They charged me $165 to tell me that I needed $1,100 worth of repairs and would have to bring my car back another day when the part came in. I declined the service. When I got back to Ohio and took it to our service facility with the paperwork from Cox, they could not find the so-called leak that needed repaired. They replaced the freon and recharged my A/C for less than what I had already paid Cox Chevrolet. A/C has been working perfectly ever since. More

Cannot even match black paint up Had some body work done The paint did not match When I said something about it got mad and cussed me out on the phone Had some body work done The paint did not match When I said something about it got mad and cussed me out on the phone More