Coyle Chevrolet Buick GMC

The overall experience was awful. They kept our vehicle for almost a month with ZERO communications. We tried calling multiple times and could never get through to anyone. We finally They kept our vehicle for almost a month with ZERO communications. We tried calling multiple times and could never get through to anyone. We finally got the vehicle back and paid the bill in full that they presented to us. a MONTH later they called and stated that they forgot to bill us for something and that if we didn't pay it they would seek legal action. They did not provide any proof of the work that they supposedly "forgot" to bill us. It's not a lot of money but the whole experience has been terrible, and I will not be using this dealership again nor would I recommend it to anyone. More

DO NOT TRUST. Get a quote in Writing and NOT verbally! They do not honor their verbal quotes. I was quoted $686 for work and when I received my invoice it was $ Get a quote in Writing and NOT verbally! They do not honor their verbal quotes. I was quoted $686 for work and when I received my invoice it was $825. They told me that they had to replace a part that we had already replaced. After a long explanation, I then confirmed and the price would be $686 and agreed to move forward at that time. Should have read all these reviews prior to taking our car there. More

I’m editing this review because unfortunately the vehicle I purchased has had so many issues. It was in the shop for almost 2 weeks only to be told that my warranty was not going to cover everything and this I purchased has had so many issues. It was in the shop for almost 2 weeks only to be told that my warranty was not going to cover everything and this is only after I had the vehicle for maybe a month. I couldn’t get a response from anyone in management and was treated very poorly at the counter. I just had to go in again today because my check engine light came on and was told that it’s going to be even more work I reached out to the general manager and owner to voice my concerns, and let them know about the experience that I had, and I couldn’t even get a simple reply, I am really disappointed because I would have expected better service from them and I had hoped that I would be able to continue purchasing vehicles from them. I am hoping that with these next repairs, this will solve the issues that my vehicle is having and that the communication will be better than before . More

Markus Townsend did a great job getting us in and out quick! He also ensured we had everything we ask for! Love this car! quick! He also ensured we had everything we ask for! Love this car! More

Worse customer service of all the dealers I have dealt with over 30 years. I hope you have no issues with your vehicle because if you do you’ll be ghosted. In the beginning it’s all great, Till you have i with over 30 years. I hope you have no issues with your vehicle because if you do you’ll be ghosted. In the beginning it’s all great, Till you have issues or need warranty work. More

Do not trust these people! They sold me a car and I had to pay extra for coverage/warranty for the motor but now it is sitting in a parking lot not running and they tell me th They sold me a car and I had to pay extra for coverage/warranty for the motor but now it is sitting in a parking lot not running and they tell me that they can't even work on the vehicle because it's a Volkswagen so the extra I paid is worthless because I will have to pay another dealership to fix the car anyway!! I have had nothing But trouble witb this vehicle since I bought it and regret ever coming here. This has been the absolute worst car buying experience I have ever had in my life. I have done so much better with just going to little used car lots. I have spent 1/4 the cost on cars that I have drove for several years and not had this kind of problem. This place has left me with a payment and no vehicle to drive! This place is a complete rip off and will take everything they can get from you! More

Drove 1 hour to test drive a truck. Called and texted to inform that I was on way. Upon arrival i was informed the truck we had just discussed was sold earlier in the day. They do not Called and texted to inform that I was on way. Upon arrival i was informed the truck we had just discussed was sold earlier in the day. They do not value your time, or respect your needs. More

The staff was very friendly and helpful,they seemed very knowledgeable and answered all my question knowledgeable and answered all my question More

Worst car lot ever, approved me had me take a car home for 2 weeks and calls me to “sign a paper” then when I get there makes me hand the keys over and I am stuck there, they lie there the worst experienc for 2 weeks and calls me to “sign a paper” then when I get there makes me hand the keys over and I am stuck there, they lie there the worst experience I’ve ever had, lost over 300 dollars off my down payment and had to argue to get it back. Heard from a reliable source they got a way higher offer on the car that was sold to me. I would not recommend this place time is all we have and I’ll never get back the joy and time I had getting my new car. They not only lost my business but lost any recommendation and good word I had for them your just a number here More

most inefficient service and sales force i have ever encountered. Made an appointment for 1 hr service didn’t start until after 11/2 hrs. This along with previous mishaps and frankly dishonest and compl encountered. Made an appointment for 1 hr service didn’t start until after 11/2 hrs. This along with previous mishaps and frankly dishonest and completely inefficient service makes me rank this dealership as the worst iI have ever dealt with. Will definitely buy my next car elsewhere More