Crabtree Lexus of New Haven

CUSTOMER SERVICE We bought our car in May 2014 and have been very happy with your service department whenever we have had to have routine service. Your salesman, Marv We bought our car in May 2014 and have been very happy with your service department whenever we have had to have routine service. Your salesman, Marvin, was very helpful when we purchased this car. More

Service dept and leased a new vehicle Charlie was pleasant and a joy to work with. We are trading in a 2011 RX....Charlie worked with us, taking into consideration all possible deals and Charlie was pleasant and a joy to work with. We are trading in a 2011 RX....Charlie worked with us, taking into consideration all possible deals and was extremely pleasant and helpful....would highly recommend working with him in the future More

Excellent Everyone was professional and service handled on time and correct.....waiting area was clean. I have been a customer for 8 years and they continue to Everyone was professional and service handled on time and correct.....waiting area was clean. I have been a customer for 8 years and they continue to provide exceptional service and attend to all my needs!!! More

Service I asked for my car ro be ready by 10:00 a.m, I got a call at 9:40 am that my car was ready, I asked for my car ro be ready by 10:00 a.m, I got a call at 9:40 am that my car was ready, More

No pressure, easy sale Submitted a purchase inquiry online and was testing the vehicle the next day. Quick response time. The sale was painless and I felt no pressure at all Submitted a purchase inquiry online and was testing the vehicle the next day. Quick response time. The sale was painless and I felt no pressure at all. Picked up the car the same week, loving my new IS 350. More

Visit was professionally handled and on time. Everyone was professional and service handled on time and correct.....waiting area was clean and I was offered coffee etc during my wait.....car was Everyone was professional and service handled on time and correct.....waiting area was clean and I was offered coffee etc during my wait.....car was cleaned when the work was completed....overall the experience as excellent.... More

30,000 mile servicing Service was done quickly and additional problems with the vehicle were identified quickly, cost estimate provided and repairs done in a timely fashion Service was done quickly and additional problems with the vehicle were identified quickly, cost estimate provided and repairs done in a timely fashion. The car was cleaned and ready when I arrived back to return the loaner. More

McDermott is the best dealership I've ever dealt with. It would take too long to tell you every thing I love about the place but I will say, it all starts with the people. Rob the GM treats me like I'm hi It would take too long to tell you every thing I love about the place but I will say, it all starts with the people. Rob the GM treats me like I'm his brother. This is my 4th Lexus and I will never go to another dealership ever. More

regular service checkup I came in for a 35,000-mile servicing on my 2008 Lexus RX-360. Made the appointment by phone with Tanya, who has been caring for our car (and me) for I came in for a 35,000-mile servicing on my 2008 Lexus RX-360. Made the appointment by phone with Tanya, who has been caring for our car (and me) for these years. A very satisfactory visit. Efficient servicing, reasonable pricing (including a new tire which the exam showed was needed), car greatly restored/preserved to good health. More

Top notch service department! service department is with out a doubt, the most customer friendly orientated I have ever dealt with ! Outstanding service excellence from the tech service department is with out a doubt, the most customer friendly orientated I have ever dealt with ! Outstanding service excellence from the technicians to Rena, the Lexus repreaentative! More