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Crabtree Nissan
Middlebury, CT
129 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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129 Reviews of Crabtree Nissan
June 24, 2012
I usually hate going into car dealerships because they are really pushy but my experience at County Line was not like that. My salesmen Kevin was very friendly and knew the answer to every question I had. are really pushy but my experience at County Line was not like that. My salesmen Kevin was very friendly and knew the answer to every question I had. Really helped me make the best decision on what car to buy but and I am extremely happy with my new Sentra. Wasn't pushy but very accommodating and honest! Since I bought my car my mother and sister both bought cars, a Murano and a Lexus from County Line with Kevin and are both also very happy! Will continue to recommend to anyone to go there. More
by NYGiants024
Employees Worked With
Kevin Whipkey Jr.
June 05, 2012
I called ahead to test drive a used mini cooper and had nothing but trouble with this dealership. At first the car wasn't on the lot and they offered me to honor their Memorial Day sale when it returned. T nothing but trouble with this dealership. At first the car wasn't on the lot and they offered me to honor their Memorial Day sale when it returned. They called to confirm it was present and when I arrived it was off the lot again. Additionally, they had no flexibility in price or had an Memorial Day sale offers for the vehicle. They calls back two days later to let me know that the car would not be coming back to the lot as the owner's daughter was using the car as a demo. Total waste of my time. Just take the car off their site if it's not really for sale. Also, the bathrooms were a disaster, with no paper towels, toilet paper, or soap. When I told the front desk a gentleman said, "don't expect me to do anything about it. Why dont you call management and tell them." I can't imagine a less professional response. My service with John was good. But that's the only saving grace of this awful car buying experience. I don't know why anyone would ever buy from them. More
by Axh6877
Employees Worked With
John Torres
May 29, 2012
Worst customer service I've ever experienced. No one will call me back. Once they make the sale they can't be bothered with you. It's been a month, my vehicle isn't registered to me,they had to wait f will call me back. Once they make the sale they can't be bothered with you. It's been a month, my vehicle isn't registered to me,they had to wait for the title from the seller, the so called inspection when they sold me the vehicle didn't find the torn seat belt. Still no registration or seat belt after making multiple calls. At this moment waiting for a call back that was supposed to be in 10 minutes-that was 25 minutes ago. I urge anyone out there to look elsewhere for a vehicle if you're looking for descent customer service. More
by ftrickett
Employees Worked With
Michael Bianci, Sam Asman, Joe Mirow
May 15, 2012
Leroy was one of the most kind and helpful individuals I've met while purchasing a car at Countyline in Middlebury. Since this was my first brand new car I was purchasing, Leroy made it extra special. He I've met while purchasing a car at Countyline in Middlebury. Since this was my first brand new car I was purchasing, Leroy made it extra special. He went over everything about the car in detail and I even received an unexpected thank you/congratulations call the next day to ask how everything is. I would recommend everyone to visit the place and hopefully get to have the same wonderful experience I had. More
by JTrzaski
Employees Worked With
Leroy
May 13, 2012
I have the a okay rating because my experience was bad.I found there inventory lacking in the under 10K range. Had a problem with my salesman. My issue had been rectified to my satisfaction. found there inventory lacking in the under 10K range. Had a problem with my salesman. My issue had been rectified to my satisfaction. More
by hatecountyline
Employees Worked With
Gus
April 05, 2012
Joe Mirow was our salesman and he was great. He wasn't like every other salesman that we dealt with. He expressed a true interest in what we were looking for and took the time to listen what we needed. H like every other salesman that we dealt with. He expressed a true interest in what we were looking for and took the time to listen what we needed. He helped us find the perfect car for our family. I never though it could be this easy. The dealerships on the same road made us feel like we should feel grateful that they were even talking to us. If you don't have County line Nissan on your list put it there and go see Joe Mirow! More
by daviddenis
Employees Worked With
Joe Mirow, Joe Mirow
February 27, 2012
Simply the service was outstanding. I felt no sales pressure and all the questions were answered with courtesy and professional demeanor. The sales person spend a significant amount of time to explain pressure and all the questions were answered with courtesy and professional demeanor. The sales person spend a significant amount of time to explain all the features of the car and gave me multiple options to lease/purchase. More
by jrtorrent
Employees Worked With
Erol Ferhad, Erol Ferhad
February 22, 2012
I went to County Line today for my newly purchased Nissan Murano's first scheduled service. I was totally impressed by their service department. I had expected to pull in and have the normal experience whe Murano's first scheduled service. I was totally impressed by their service department. I had expected to pull in and have the normal experience when getting a car serviced. The normal experience would be defined as wait at the front desk, tell them why you are here, leave the keys, and go sit in a stuffy waiting area that offered chairs that were too close together, a coffee machine that is dated with no fresh creamer, and a small 19" TV with CNN on. But that wasn't my experience today. I pulled in and parked my car. As I was going to get out, Bob Bannon came over to me and asked if I am there for service. I said yes and he said pull right in. I pulled up to the garage, the door immediately opened, and I was greeted by Olivia. She looked up my appointment and escorted me to the waiting area. She told me help yourself to bagels, muffins, a latte or coffee. This service center is the bomb!! Tables and chairs everywhere, a huge 3D screen with a movie playing, laptops for everyone's use everywhere, fresh baked goods delivered daily, and an assortment of coffees with fresh creamers. Everyone I interacted was friendly and offered a friendly good morning. They even have daily activities which are free. Todays activity was free manicures. Later in the week was free massages. Are you kidding me?? Did I purchase an exotic car and this is the treatment I am going to receive? When my car was finished, Olivia came out, sat with me and told me the results of the service. She told me the car would be out in a few, which it was, and she was back with the final paperwork. County Line Nissan service department offers Excellent customer service, friendly atmosphere, state of the art facility, and great value. Go there, you will truly be amazed. Great job County Line!! More
by jrapril327
Employees Worked With
Olivia Nelmes, Olivia Nelmes
February 07, 2012
I went to this dealer not expecting to actually complete a sale. I purchased a new 2002 Altima from them ten years ago. They were not my first choice to start shopping because they weren't close to my hou a sale. I purchased a new 2002 Altima from them ten years ago. They were not my first choice to start shopping because they weren't close to my house. Matt greeted us at the door. He explored our preferences and price range. While I was looking at new cars I also indicated I could be interested in a year-old model with extras as long as I did not have to pay the original full price for them. He made me a sweet deal on one of several 2011 models. We negotiated a sale price and then haggled over the value of my trade-in. Hours before the sale we phoned them with second thoughts because after reviewing MSRPs on similar cars we felt the discount should have been a little more. They agreed to meet our new price. In general, I think the experience at County Line Nissan was a good as you can get. They were good to us and we felt good about everything. I plan on going back to Matt when my other old car is ready for replacement. More
by rswenton
Employees Worked With
Matt Burdette, Matt Burdette
February 04, 2012
I visited the dealership to test drive and purchase a manual transmission vehicle, yet the dealership had none in stock. I was simply told they would call me if they received one in stock, and that was manual transmission vehicle, yet the dealership had none in stock. I was simply told they would call me if they received one in stock, and that was that. There was no subsequent phone call and no attempt to try to find a vehicle for me to test drive. One week later I drove down to Bruce Bennett Nissan who did have one in stock and met with Sebastian Merino who was a very helpful and interested member of the sales staff. He encouraged me to test drive both manual and auto transmission to feel the difference, as well as to drive both a SV and Pro versions of the Frontier to feel the difference in suspension. Sebastian was very informative, and worked hard to find a good fit for me. Two days later I provided the specifications for the vehicle I wanted, though they did not have one in stock; however, Sebastian was able to get the vehicle into my hands and the deal successfully closed out by the end of that week. Plus, the vehicle had additional options that I was not asked to pay for. Bruce Bennett Nissan is the way to go! Had County Line Nissan made any attempt to find a match for my needs, the business could have been theirs. More
by tigerpetfish
Employees Worked With
Sal Digrazia, Sal Digarzia
