Crabtree Nissan

I went to County Line Nissan to purchase a new Nissan Sentra. I was greeted by Jose, who sat down with me, took my information, and let me test drive a car on the lot. He was very polite and personable a Sentra. I was greeted by Jose, who sat down with me, took my information, and let me test drive a car on the lot. He was very polite and personable and was helpful in trying to locate a car for me that was the model I was interested in, the interior/exterior color I wanted, and had the 6-speed manual transmission I was looking for. After letting him know the price range I was looking to pay for a new Sentra S, the sales manager, Jeremy Shaw, came over and showed me some cars that I would be able to get within my budget. The car I decided on was at a dealership in NY, but Jose said that he would pick it up for me within the next couple of days and that I would have it within 4 days. Because the car was exactly what I wanted, I was willing to wait a few days for it. They told me they would just need to start the process by calling the NY dealership to initiate the "swapping" process. In order for them to know I was serious about making the purchase, they filled out a purchase order for me to sign with the car's VIN #, specs, etc. I also had to give a $1000 security deposit to hold the car. Jose said he would contact me the next day to give me a status on my purchase. First mistake-I walked out of the dealership without a copy of the purchase order I signed. I definitely learned my lesson. The next day, I get a call from Jose telling me that they were having some issues swapping, but that I should be getting the car very soon. It made me a little nervous to know that this "swap" wasn't going smoothly, but he assured me he would call me the next day and let me know what was happening. The next day came around, and I never received a call from Jose. I called right before closing time and was told by Jose that he and his sales team were trying to find a car from yet another dealership that the NY dealership would accept in the swap. I didn't realize it would be such an issue to get this car from NY so I asked Jose, "I'm definitely going to get THAT car from NY that I wanted though, right?" His response was," Yes, absolutely, we're working for you." The next day (day 3) I get a call from Jeremy Shaw (the sales manager). He tells me that the car I put a deposit on in NY was actually already sold. This is what I was afraid of, and what didn't make sense to me was, wouldn't they have known the car was already sold by day 1 or 2?? Although I was really disappointed, Jeremy assured me he would find another car for me that had the same features I wanted. He asked me what my second choice color was since the one I wanted was hard to find. I let him know that I didn't really have a second color choice because I knew what I wanted, but I figured I should be a little more flexible, so I told him I would settle for the Sentra S in blue. He ended up calling me back shortly to tell me he had a car coming to his lot (how convenient for him) that was just like the one I wanted except that it was in blue. I had mixed feelings about this because I was really set on buying the car in the dark grey color. I figured I was spending a lot of money on a brand new car, so I should be able to get it just the way I wanted it. Jeremy texted me pictures of the car that came in the lot. Besides being the same model as the original car I wanted, it was nothing like the other one. The interior color was beige instead of black, automatic transmission instead of manual, no trunk compartment like the other one, and no splash guards (which he later told me he would install). I had a weird feeling about the whole situation...something just felt fishy, so I decided to call the NY dealership to make sure the car I wanted to buy was actually sold. Guess what? It wasn't. It was still sitting in their lot. At this point I was angry because I was being lied to. I called up Jeremy and told him that I didn't want the blue car and that I just wanted my security deposit back. He was all confused and didn't understand why I was saying I didn't want the blue car after I had told him I'd come down to look at it. I explained to him that I know the car in NY was in fact NOTsold and I didn't want to do business with a dealership that was not trustworthy. He told me that the NY dealership must have lied to him and that I couldn't get my security deposit back, he would find me another car. At that point I wanted out. They couldn't get me the car I signed the purchase order for and I thought they were being dishonest, so I just wanted to get my money back and never deal with County Line Nissan again. After another day or two of talking to Jeremy over the phone and insisting I get my security deposit back, he continued to tell me I couldn't. I proceeded to ask him for a copy of the contract that I signed, and he wouldn't provide me with that either. I asked to speak to the owner of the dealership and Jeremy said that he would relay my information to the owner. I ended up going down to County Line Nissan that night, since I never got a call back, to get a copy of my contract (which I'm entitled to by law) and get this situation straightened out. The owner wasn't there, but Jeremy was. When I asked him for a copy of the purchase order I signed, he told me it was locked in the owners office and he wasn't allowed to go in there. He told me I should have called before I came down. What a joke! I told him he could just give a blank purchase order so that I know exactly what I signed for. He said he didn't feel comfortable doing that. Then I said, well then if you can't even give me a copy of the contract, I want my deposit refunded. He said he couldn't do that either. He said I would have to wait for the owner to contact me the next day. I walked out of the dealership and was ready to contact the BBB, DMV, and attorney general's office in addition to my credit card company. THEY were the ones who broke the contract by not being able to get me the car with the VIN# I signed for, therefore it was null and void. I figured I would give it one last shot though, and wait until the next morning to see if the owner would call me and resolve the problem. The next afternoon, I received a voicemail from Patrick Bayliss apologizing for the situation and for the poor communication on their end. He said he would refund me my deposit. It's been a week since that voicemail and the refund showed up on my credit card statement. Luckily, there was one reasonable person in that place-or one who cared enough about the integrity of the dealership. I very much appreciate the way Patrick ended up handling the situation, but I wish it didn't have to be taken that far. The whole experience was terrible, ridiculous, and a waste of time. I ended up going to Middletown Nissan where I was treated with respect and got the car I actually wanted from their lot! More

I’ve come to the conclusion that Patrick Bayliss (Owner/VP) and the staff at County Line aren’t honorable people. I truly believe the dealership has royally screwed the people who purchased their Mi (Owner/VP) and the staff at County Line aren’t honorable people. I truly believe the dealership has royally screwed the people who purchased their Mitsubishi vehicles from your dealership… Especially, those people (me) who purchased their vehicles a month before you decided not to renew your Mitsubishi license… If you were honorable and truly concerned with your customer purchase satisfaction, you would have informed us what your plans were, so that we could have made a sound decision on whether or not to purchase the vehicles… I for one would have decided not to purchase the vehicles from County Line… Let me go on…. Upon finding out that County Line Mitsubishi dealership was closing their doors, I contacted your service manager and relayed to him my concerns. He assured me that County Line Nissan will honor all warranty service on Mitsubishi Vehicles purchase at County Line…. So, I called last week and made an appointment for the re-call and for a TPMS Service required light that appeared on my dashboard. Your service advisor gave me an appointment for the morning of 7/16/13. Upon arrival, I’m told that County Line no longer honors Mitsubishi warranty or service. I would have to contact a Mitsubishi dealership for the work to be done on my vehicle. Again, the customer gets screwed. "We been in business for five decades" is the standard response you get from County Line (Patrick Bayliss) to all customers who issue complaints about the sales and service received. I figured it out, It all comes down to location as to why County Line is still in business. we both know that if another Nissan dealership was to open their doors down the street from you, your dealership would be out of business in a matter of months. County Line sales and service has so many shortcomings, and it seemd to stem down from the senior management, (owner/VP).... Anyone who is considering purchasing a new or used vehicle, please to yourself a big favor and stay far away from County Line Nissan or Jocks, (across the street)... More

I had a great experience with the used car dealer auto jocks. It was a pleasure to work with Stu who made the process informal which made it comfortable. Christine is great! She got the deal to go through jocks. It was a pleasure to work with Stu who made the process informal which made it comfortable. Christine is great! She got the deal to go through. I never had an experience at a dealer where the person in finance invite you into their office unless it was time to sign the papers! Thanks to Walter for following up with the phone call and being helpful as well. More

Horrible service the manager was rude and as I had an appointment he said to bad u got to wait I'm busy I said welll I have an appointment he said well you didn't talk to me and you have to wait with the appointment he said to bad u got to wait I'm busy I said welll I have an appointment he said well you didn't talk to me and you have to wait with the rudest attitude and I sill waited over an hour and a half!!!! While he sat in his office and talked on the phone More

I bought my car from county line in July last year from Hector who was a nice guy but everytime i went to county line he was busy or not available. I needed to bring it in for maintenance and some body wor Hector who was a nice guy but everytime i went to county line he was busy or not available. I needed to bring it in for maintenance and some body work around september and another sales guy kevin recognized me from when i bought the car and offered to bring me to service and introduced me to the service shop guy who was nice too. Very friendly people at county line and i will not go anywhere else for service. Just got my oil changed today and service guy still knows me. very cool! More

Never buying a Nissan again.....buyers beware! My wife and I have owned Nissan cars/trucks consistently since 1993 and this recent experience has left me sick to my stomach. I purchased my 2007 Pathfinde and I have owned Nissan cars/trucks consistently since 1993 and this recent experience has left me sick to my stomach. I purchased my 2007 Pathfinder and I just found out that the transmission was starting to go on the Friday after Thanksgiving at 105,000 miles. Apparently, there was a defect in the radiator that caused water and antifreeze to seep into my transmission and nobody in the service department stepped up to the plate to notify me about this issue. If I would have known about this issue, I would have changed the radiator earlier rather than wait for my extended warranty to expire ( I purposely bought the extended warranty in 2010 to avoid such an issue). When Greg at the service department told me that I needed a new transmission installed, he mentioned that it would cost around $8,800 and later found some "special" discounts that brought the price down to $7,600. I explained to him that it would have been nice to know about this problem earlier as my truck was just in there 2 weeks ago for its normal service. No mention of it at all...... Even if they did not detect anything, they still should have mentioned something.......even before this recent service. We have been good customers over the years and felt that there was no dedication here at all. There are plenty of articles and videos on you tube that clearly illustrate this issue and I spent the rest of the weekend learning more and more about it along with fueling my frustration as well. The extended warranty that was offered through Nissan as a result of a class action suit stated that this issue would have been covered up to 100,000. I know that we were over, but again, no mention that we should keep an eye out for such a problem. II ended up having my transmission rebuilt and changed the radiator as well at another transmission place for less than half the cost that was quoted by Nissan. The funny thing is that as I picked up my truck from the transmission place, there was a 2005 pathfinder just rolling in with the same problem, but much worse.. I have put a claim through Nissan North America and also awaiting the results of a class action suit brought against Nissan. Adding insult to injury, I also had to pay the "diagnostic fee" of $100 and was told that they would take that off of my.bill when I got the transmission replaced......yippee. I offered to pay $3000 for Nissan to do the replacement that was necessary and Greg told me that he would be losing money if he did it. I thought that it was a fair offer as Nissan could have met me half way here as that was the quote from the other 2 transmission places to rebuild. In the end, I am the one who is losing the money here and the value of my truck has depleted. I gave them a second chance to redeem themselves as I am now in the process of filing more paperwork and spending countless time on the phone to get more information. I am going to continue to contact Nissan as I am requesting them to pay my transmission bill. It really is a shame that they turned their heads on anyone who has a 2005-07 Pathfinder or Exterra. I also own an Altima and now I am putting it up for sale. Thanks County Line Nissan for being so loyal and honest with your customers! More

I purchased my 08 Altima about a year and a half ago from another dealership in Wallingford but had a bad experience with them so i decided to swing up to county line to see what they can offer me. i needed another dealership in Wallingford but had a bad experience with them so i decided to swing up to county line to see what they can offer me. i needed new tires on my altima so I walked in and stumbled upon Jason, a sales representitive who made sure it was his duty to place the order for me for the tires( since they werent in stock). The friendly atmosphere and the courtesy of the salesman prompted me to tell all my friends that have Nissans to definately come check this place out. My only complaint is that the tires were quite pricey but i purchased the goodyears so they will definately last a long time. Plus, kevin the service manager was extremely helpful as well. More

The only thing I would change is you need to put the price of the car. This way the buyer isn't wasting your time or yours. price of the car. This way the buyer isn't wasting your time or yours. More

I usually hate going into car dealerships because they are really pushy but my experience at County Line was not like that. My salesmen Kevin was very friendly and knew the answer to every question I had. are really pushy but my experience at County Line was not like that. My salesmen Kevin was very friendly and knew the answer to every question I had. Really helped me make the best decision on what car to buy but and I am extremely happy with my new Sentra. Wasn't pushy but very accommodating and honest! Since I bought my car my mother and sister both bought cars, a Murano and a Lexus from County Line with Kevin and are both also very happy! Will continue to recommend to anyone to go there. More

I called ahead to test drive a used mini cooper and had nothing but trouble with this dealership. At first the car wasn't on the lot and they offered me to honor their Memorial Day sale when it returned. T nothing but trouble with this dealership. At first the car wasn't on the lot and they offered me to honor their Memorial Day sale when it returned. They called to confirm it was present and when I arrived it was off the lot again. Additionally, they had no flexibility in price or had an Memorial Day sale offers for the vehicle. They calls back two days later to let me know that the car would not be coming back to the lot as the owner's daughter was using the car as a demo. Total waste of my time. Just take the car off their site if it's not really for sale. Also, the bathrooms were a disaster, with no paper towels, toilet paper, or soap. When I told the front desk a gentleman said, "don't expect me to do anything about it. Why dont you call management and tell them." I can't imagine a less professional response. My service with John was good. But that's the only saving grace of this awful car buying experience. I don't know why anyone would ever buy from them. More