Crabtree Toyota in Watertown

Excellent experience. Would highly recommend. Carlos(salesman), Bobby(manager), and Jonathan (financial). All great to work with; no stress. So happy with the whole team a Would highly recommend. Carlos(salesman), Bobby(manager), and Jonathan (financial). All great to work with; no stress. So happy with the whole team and my beautiful car. 2021 RAV4 mint condition. More

Hooked me up with gods chariot. I bought a 2008 XLE Camry in mint condition and the spent 1800 in repairs free of charge. I bought a 2008 XLE Camry in mint condition and the spent 1800 in repairs free of charge. More

Gregory was very helpful and very attentive to our needs and wants . I would highly recommend anyone who’s buying a car to look her first . 10/10 and wants . I would highly recommend anyone who’s buying a car to look her first . 10/10 More

Amazing service! !! My wife and I are so happy we chose Crabtree Toyota in Watertown! Gregory and Frank were incredibly helpful and amazingly patient as we browsed !! My wife and I are so happy we chose Crabtree Toyota in Watertown! Gregory and Frank were incredibly helpful and amazingly patient as we browsed different models. We explained that my wife travels for work, so we needed a fuel-efficient vehicle. We also wanted something easy to clean because we have kids and required many upgraded safety features, which could have come in handy before our accident on Mother's Day weekend. Gregory and Frank worked their magic and found us an amazing vehicle that checks all our boxes. We would also like to thank Etnik in Finance. He worked tirelessly to get us a discount and a lower rate, persistently negotiating with the banks to secure the best deals. Additionally, Crabtree Toyota is the only dealership in CT that I know of offering a lifetime warranty on ALL its vehicles, which gives us extra peace of mind. Thank you, Crabtree Toyota! We will definitely refer you to our family and friends. More

Simple, easy and full of hospitality. It was a very good and easier experience we've ever had in our car shopping history. ⭐️⭐️⭐️⭐️⭐️5 stars! I highly recommend visiting Crabtree and look It was a very good and easier experience we've ever had in our car shopping history. ⭐️⭐️⭐️⭐️⭐️5 stars! I highly recommend visiting Crabtree and looking for Heloise the next time you are on the market to buy a vehicle. Thank you very much Heloise!! We'll be back soon. More

had a very good experience with Crabtree Toyota in Watertown, CT. The salesman Nicholas found me the car that I wanted and he fix my CarPlay and he cleaned my car over then he was . His patience was i Watertown, CT. The salesman Nicholas found me the car that I wanted and he fix my CarPlay and he cleaned my car over then he was . His patience was impressive! Even with my accent language he was so nice and comprehensive by Yasmine Mokraoui EMPLOYEES WORKED WITH Nick salesperson and Nick manager (accounts) More

I had a very good experience with Crabtree Toyota in Watertown, CT. The salesman Nicholas found me the car that I wanted at a good price. His patience was impressive! I just picked up my shiny new Rav Watertown, CT. The salesman Nicholas found me the car that I wanted at a good price. His patience was impressive! I just picked up my shiny new Rav 4 2023 Hybrid. This my second Rav 4. Nick, the account person and manager was also very easy to work with when we picked up the car, making things clear so that I felt that everything was completely above board. We had a small issue with a difference in the final price and another manager was gracious in subtracting that amount from our final balance. I would definitely recommend this dealership for its professionalism and friendly staff. More

Visited Crabtree to explore ordering a new Highlander. Followed up with three messages. Could not get a straight answer about availability. Could not get a quote. Crabtree did not reply to my messages. Followed up with three messages. Could not get a straight answer about availability. Could not get a quote. Crabtree did not reply to my messages. I believe they do not want to quote a specific vehicle price because of the add on protectants and warranties they push on customers. Both of these items are unnecessary as Toyota vehicle are well built and protected from the factory, along with a good warranty. Crabtree - Not recommended. More

Our sales consultant was Bruno Coelho and he was Fabulous. It took a lot of time with us and if there was any delay he kept us informed. He also happily set up our Apple CarPlay with the Toyota App Fabulous. It took a lot of time with us and if there was any delay he kept us informed. He also happily set up our Apple CarPlay with the Toyota App. We were in a little bit of a time crunch and everyone there helped keep things moving. The manager, Ednei Lima was very helpful and also took extra time with us. We are very happy with our total experience at Crabtree Toyota and enjoyed driving off in our new Toyota. Thank you More

Steven Papadakos is very polite, truly experienced professional, and most importantly, transparent when it comes to what realistically any customer, including myself, can expect starting from either c professional, and most importantly, transparent when it comes to what realistically any customer, including myself, can expect starting from either courteous phone call made by Steven, or phone call to Steven, to in person visit ( appointment preferred to save me time just like any other Stevens' customer ) This gorgeously elegant Crabtree Toyota dealership in Watertown CT is in close distance from Danbury area and even closer from Waterbury area of CT. Crabtree Toyota property, upkept nice and clean at all times with friendly staff. There is always plenty of complimentary fresh hot coffee, refrigerated bottled water as well as a few reasonably priced vending machines with wide selection of snacks. If a customer, like myself for example schedules an appointment for specific date and time, its always politely confirmed as a friendly reminder day before and day of the appointment, so this way I'm as a customer know that entire buying experience process started and will be finished on mine, just like any other customer time and terms, not Dealerships Sales and Financial Dept. staff time and terms. As soon as I, just like any other Stevens customer enters the showroom, Steven is ready to greet in person offering complimentary hot fresh coffee or bottled water and chair to sit down, while he gets most needed information from simple secure scan of a driver license, which takes a few minutes from moment its scanned to clearly printed out necessary complete paperwork, instead of at least 10 minutes it takes by other dealerships like in NY or NJ by making Xerox copy and filling out whole bunch of paperwork some by customer and some by salesman which in most cases is illegibly hand written. Although Stevens accurate up-to-date vehicle knowledge of very wide selection of makes and models this dealership has as far as pre-owned cars, SUVs and trucks is just as important as Any Toyota Certified or especially Brand New Toyota Models. Bottom line here, is honesty hence established bond of trust between Steven and all Steven's customers, including myself. Period. Without it, its just another stereotypical dealership with stereotypical salesman that treats all of their customers the same way it did about a decade ago if not worse without any effort of improvements toward customers whatsoever. Times have changed and will continue changing, so should every Authorized Toyota dealership across USA, starting with approach and communication of all Customers from initial contact to finalized purchase. Steven Papadakos is a perfect example of what changed improvements toward Customers should be set as a Standard today, whether its initial customer contact from Sales and Leasing Consultants like Steven or any customer contact to Steven in Crabtree Toyota of Watertown CT. Entire buying experience at least of any Certified Toyota models or Brand New Toyotas, shouldn't be persistent pressure of selling any vehicle on the lot, or that's available. Instead, it should be narrowed down by Sales and Leasing consultants starting with Customers budget of ownership and finishing with comfort, convenance most importantly reliability and safety features of a vehicle Customer is ready to buy or lease. More