Crain Buick GMC of Springdale

I was a little concerned about purchasing a vehicle from 230 miles away with my son test driving but salesman Austin Shockley was excellent in keeping me informed and working through all my questions/concer 230 miles away with my son test driving but salesman Austin Shockley was excellent in keeping me informed and working through all my questions/concerns. End result is I’m very satisfied with my purchase and will be contacting Crain the next time I’m ready to buy. Thanks guys! More

It's a great place an they are very nice Austin Shockley is a great sales man is a great sales man More

Didn't have no problem getting a vehicle from crain Buick gmc of springdale I will be going back gmc of springdale I will be going back More

I highly recommend Nick Gile for the best deal and customer service! Thank you Nick! customer service! Thank you Nick! More

Derrick Marshall at Crain buick gmc was a tremendous help on my vehicle purchase and no pressure definitely recommend asking for him on my vehicle purchase and no pressure definitely recommend asking for him More

Terrible service department! It took two hours to get my oil changed with an appointment. Then they charged me $142 for the oil change- nothing else! They are rude and they price gouge. Don’t waste your t oil changed with an appointment. Then they charged me $142 for the oil change- nothing else! They are rude and they price gouge. Don’t waste your time at this dealership! More

THE WORST SERVICE DEPARTMENT EVER!!!!! Sadly this dealership has the worst and most dishonest service department ever. We have bought vehicles there and still the same. We have been taking a pristine dealership has the worst and most dishonest service department ever. We have bought vehicles there and still the same. We have been taking a pristine 1999 Tahoe to them for some service. First of all they caught it on fire and didn't even call and tell us. My husband just happened by there one day and found it parked out back with the hood up. This last service we had was a COMPLETE BRAKE LINE FLUSH...A week ago my husband decided to change out the master cylinder. Fluid was not clean from the day we brought it home for service. In changing the master cylinder everyone knows that you have to bleed all of the lines. So we started to do so and you could tell right off that the drains had not been opened in years, if ever. The fluid coming out was Black not clear like brake fluid it supposed to be. We had to bleed all 4 lines twice each to get good fluid. My husband called the dealership and complained and of course the tech said that he did a complete flush. In asking one of the techs how they flushed the brakes he was told that they pretty much just suck out the fluid from the reservoir and pour in new fluid and that is exactly what they did. There was sludge all in the bottom of the old master cylinder. Anyone that knows anything about vehicles knows that complete brake line flush cannot possibly have happened. Therefore, this dealership will NEVER get another dime from this household. This has to be the worst service department I have ever seen, and dishonest to boot. STEER CLEAR OF THIS DEALERSHIP!! More

Look out for the “Crain connection “ they try to stick you with. They make it sound like it’s just a promise to stand behind their cars but it’s actually a 3rd party after market service plan AND they try you with. They make it sound like it’s just a promise to stand behind their cars but it’s actually a 3rd party after market service plan AND they try to add the cost( $1300+) to the final car price. That and the finance guy tried to slip another extended warranty on me. When I asked him what it covered that the “Crain Connection “ he acted surprised and said “you’re smart “ like he was surprised someone called him out. He also tried to add the cost of the warranty to a monthly payment. It made $60 per month difference. I asked him what happens if I pay off the truck in 2 months and have only paid basically $120 for a $3500 warranty. He said it would be valid and I told him he was either lying or didn’t understand how money actually works. If you buy from them beware and keep your eyes open or they will try to screw your over More

Purchased a new Acadia from them. Count on good sales service but after that count on just being another number. Getting a car serviced will be on their schedule. Don't bother leaving a message. I wou service but after that count on just being another number. Getting a car serviced will be on their schedule. Don't bother leaving a message. I would highly recommend looking elsewhere. More

Old school ripoff Watch out! Run! First they tried to tack on a $1400 "Crain Committment" to the purchase of a used 2017 Toyota Corolla. We refused, started walking out Watch out! Run! First they tried to tack on a $1400 "Crain Committment" to the purchase of a used 2017 Toyota Corolla. We refused, started walking out, they took that off, then insisted, vehemently, that we had to listen to the extended warranty spiel, we turned that down, then, because we refused the extended warranty they "had" to bring in the General Manager, we refused the warranty again, so then they backed out of the deal and asked us to get the "xxxx" off the property. Beware, they are the worst kind of old school car sales. More