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Crain Buick GMC of Springdale

Springdale, AR

2.7
67 Reviews

6372 West Sunset Ave

Springdale, AR

72762

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67 Reviews of Crain Buick GMC of Springdale

May 15, 2026

Careful. Go somewhere else to buy. They will sell you a car with damage from hail and then not live up to their Buick won’t let us sell a car unless it’s 100 More

by donnyray58
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Gregg , Marketing Team
March 27, 2026

Service advisor refuses to call me back, a few issues that I would like to discuss such as my airbox and cabin filter not being put back together correctly. Tried to leave several messages and even More

by rehnaythegreat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service advisor , Marketing Team
May 06, 2026 -

Crain Buick GMC of Springdale responded

Thank you for bringing this to our attention. We sincerely apologize for the lack of communication and the issues you've encountered with your airbox and cabin filter. This is not the level of service or attention to detail we strive for. Please reach out to our Service Manager, Frank Vela, at (479) 326-5255.

April 28, 2025

I want to thank Ricardo Martinez for helping me get into my new to me Ford Mustang GT, He work really hard to get this deal done for me. Thanks More

by Shawn Hayden
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ricardo Martinez, Marketing Team
September 13, 2024

My time here was super easy! They listened to what I was looking for, showed me multiple options, and walked me through my whole process. This was my first time buying a car, so More

by Josieedwardss2
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marketing Team
June 28, 2024

Worst experience ever. Salesman was untrained and it took four hours to complete the sale. Oscar, the finance guy, would not take no for an answer to extended warranty. More

by Craigbmopar
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Marketing Team
January 26, 2024

How can you not find records of a vehicle that was purchase and been in shop there three different times. Tells me if you can't fix it you avoid it. Also to charge additional to diagnose a vehicle tha More

by ballkelly57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Manger, Marketing Team
October 28, 2023

Best service, Charles the service manager was so helpful. Great job guys. Above and beyond More

by robin.battiste
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles White Service Mgr. John Mechanic
October 07, 2023

The worst cant even fix brakes Stole over 2500 from me for a brake job that did never work Refused to call back or take responsibility xxxx this place !!!!!! More

by Disappointed!
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Marketing Team
June 20, 2023

I had a great experience dealing with Rick C. Purchasing over the phone and picking up my Tacoma from 1000 miles away. Rick C. is trustworthy and reliable just like my Toyota Tacoma I purchased More

by ecuellarservin
Trade-in Experience
Recommend Dealer
Yes
Employees Worked With
Rick C., Marketing Team
December 21, 2022

Oscar is the bomb best at it he will make sure to meet your needs and find the price best for you More

by Fertigconsulting
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Oscar Sanchez
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