Crain Buick GMC of Springdale

Look out for the “Crain connection “ they try to stick you with. They make it sound like it’s just a promise to stand behind their cars but it’s actually a 3rd party after market service plan AND they try you with. They make it sound like it’s just a promise to stand behind their cars but it’s actually a 3rd party after market service plan AND they try to add the cost( $1300+) to the final car price. That and the finance guy tried to slip another extended warranty on me. When I asked him what it covered that the “Crain Connection “ he acted surprised and said “you’re smart “ like he was surprised someone called him out. He also tried to add the cost of the warranty to a monthly payment. It made $60 per month difference. I asked him what happens if I pay off the truck in 2 months and have only paid basically $120 for a $3500 warranty. He said it would be valid and I told him he was either lying or didn’t understand how money actually works. If you buy from them beware and keep your eyes open or they will try to screw your over More

Purchased a new Acadia from them. Count on good sales service but after that count on just being another number. Getting a car serviced will be on their schedule. Don't bother leaving a message. I wou service but after that count on just being another number. Getting a car serviced will be on their schedule. Don't bother leaving a message. I would highly recommend looking elsewhere. More

Old school ripoff Watch out! Run! First they tried to tack on a $1400 "Crain Committment" to the purchase of a used 2017 Toyota Corolla. We refused, started walking out Watch out! Run! First they tried to tack on a $1400 "Crain Committment" to the purchase of a used 2017 Toyota Corolla. We refused, started walking out, they took that off, then insisted, vehemently, that we had to listen to the extended warranty spiel, we turned that down, then, because we refused the extended warranty they "had" to bring in the General Manager, we refused the warranty again, so then they backed out of the deal and asked us to get the "xxxx" off the property. Beware, they are the worst kind of old school car sales. More

GREAT EXPERIENCE TONY KEYS HAS TO BE THE BEST SALES PERSON ON EARTH, THE CRAIN COMMITMENT IS A HUGE PLUS!!! ASK FOR TONY KEYS WHEN YOU COME IN TONY KEYS HAS TO BE THE BEST SALES PERSON ON EARTH, THE CRAIN COMMITMENT IS A HUGE PLUS!!! ASK FOR TONY KEYS WHEN YOU COME IN More

POST-SALE SERVICE IS POOR. Bought a used 2017 GMC Sierra SLT there back in January. I did not haggle on price in the least, and simply asked for new floor liners., which was agr Bought a used 2017 GMC Sierra SLT there back in January. I did not haggle on price in the least, and simply asked for new floor liners., which was agreed upon. After multiple attempts by me to try and get them to fulfill the agreement, still waiting after 3 1/2 months. I'd rate them 4 stars without this bungled service issue, but only 2 stars as it is. Update 4/30/2019: The sales manager is now involved and has pledged to fulfill their agreement by direct shipping the items to me. It's sad I had to resort to poor public reviews to get the customer service required. I will update this review upon receipt of promised items. More

Immoral They offer a Crain Committment which sounds great. But they tack it onto brand new vehicles so you’re getting double power train warranty when the fa They offer a Crain Committment which sounds great. But they tack it onto brand new vehicles so you’re getting double power train warranty when the factory already has it. In addition, they add the shop ticket, detail, and the Crain committment onto the price of a used car in addition to the sale price which is usually about 4K. They aren’t forthcoming with an itemized view of what the shop did. They are quick to try and scam. More

Buyer Beware They will tell you anything to sell you a truck. Service department has become a huge con game. They charge you for work that wasn't done. I had to go They will tell you anything to sell you a truck. Service department has become a huge con game. They charge you for work that wasn't done. I had to go back repeatedly to get work completed. More

100,000 mile warranty is a joke on used vehicles They had a great service department and customer service up until my transmission went out in my 2012 ram 3500 and i took it to Crain where it was pur They had a great service department and customer service up until my transmission went out in my 2012 ram 3500 and i took it to Crain where it was purchased cause there warranty was supposed to fix it. Well it would have but then they said it's still under Rams factory warranty so they took it to them to fix it. Well long story short 6 different trips to Everett Dodge with nothing but issues after there transmission build they now refuse to touch it and it's still under crains warranty but they refuse to fix it after Dodge attempted. So truck has sit in the shop for going on 10 months now 2000$ in dealer cost. Needless to say never believe a dealer and there warranty cause i did and now i got to come up with 5000 out of my pocket to fix what Crain Gmc and Rams warrantys should have fixed More

Wonderful Tony at Crain worked hard to get me the deal I wanted. Will be returning to buy a truck. He got me the exact crv I wanted. Tony at Crain worked hard to get me the deal I wanted. Will be returning to buy a truck. He got me the exact crv I wanted. More

Worst dealership in the state of Arkansas. I highly advice NO one use this to dealership. I've been in business for my self for 40 years and I would NEVER treat a customer like this place has d I highly advice NO one use this to dealership. I've been in business for my self for 40 years and I would NEVER treat a customer like this place has done me. Took me over 1 and half years to order a new truck with them. There was always problems and somebody else's fault. Should of ran away as fast as I could and bought new truck at another dealership. After having truck for awhile radio went out. Took it back to shop and they said they would order one. Instead of checking out truck to even see what the problem was. 4 MONTHS taking off work going there to get my radio fixed excuse after excuse. They kept telling me it was on back order. And then they told me last wk no even ordered one. They don't have honest people that work for the company even manger of store will not return calls. Worst guys I ever seen working in their shop. There's so many dealerships in Ark do not go here. Hoyt More