I bought from Crain Ford in Jacksonville, Arkansas the 3rd week of August 2015. I went on to Truecar to access a special internet price, which was guaranteed, for the used car I identified.
Bottom Line: When I made my deal and got home, I found the original window sticker, and Crain Ford’s “special internet price” for this used car was $1000 MORE than the new sticker price fully loaded.
Crain Ford sells used cars (at least in my case) for more than when they were brand new! During my negotiation, I was told they couldn’t budge on the “special internet price” because it was a “special internet price”.
Also, on my trade they tried to offer me $6K less than the Kelly Blue Book “trade in price” listed for a pristine low mileage sports car. When I identified this, they brought that trade offer up substantially. But they got me on their list price. I don’t think I’ve ever before paid more for a used car than it listed new. Lesson learned. I won’t buy from Crain again.
Subsequent to my purchase, I received an email from Crain’s internet manager (Mike Raney) to rate my satisfaction with my buying experience and the vehicle I bought. I wrote him back, in courtesy (prior to posting to any site), about my disappointment that they would list a “special price” (non-negotiable) that was more than when the car was brand new. He called me on 9/2/15 and tried to tell me that their servicing of this low mileage (5K mile) vehicle to ready it for sale cost money and that prices always change on vehicles (as if a used 2014 FJ Cruiser could go up in value from when it was new). I told him that made no sense to me and I have never heard of such a thing.
With regard to the original window sticker I found in the glove box, Mr. Raney said personally he wouldn’t have left it in the glove box if he had prepped the car.
Mr. Raney also said I drove the car and had the opportunity to find that original window paperwork in the glove box before I signed the paperwork and there was nothing I could do – now that I’ve signed the paperwork. I told him that he’s right, they fooled me and that I didn’t appreciate the dishonestly. He insisted there was nothing dishonest on their part or in the way they do business.
Be very careful in buying a vehicle at Crain Ford of Jacksonville, Arkansas.