First. Repeatedly told them I needed a cash out on my truck to pay off another loan so I could afford the new truck. No down payment and sales tax included. Back and forth with pictures of my truck, the truck I wanted, the rates, etc. Finally, got the amount and I stated I wanted to make sure they had the check ready for my truck when I drove the 2 hours to get there. Got there, the truck was still getting 'detailed'. Talked with the sales person I had worked with on the deal....he then had me talk to another person who stated there was no check. He had applied the equity to a down payment! So we left...another 2 hours home; no truck.
THEN the Manager/Owner texted me stating he was sorry for the confusion and would make it right, but my payments would go up. I said no thank you. He then said he would make it right...texted me over and over...the last one was at 12:47...I'll make this work, I'll text you back in a few minutes. Then of course.....SILENCE....I texted back three times...SILENCE.
Bottom Line....go somewhere else. I know the tactic of "get em in the door and then we will work em'...flip flop on whatever you said, OH, there was a communication error...try to add stuff, etc.
Save YOURSELF some time and just go to Homer Skelton Ford in Olive Branch or really any other place...Unless you like wasting time.