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Crain Hyundai of Fayetteville
Fayetteville, AR
1,727 Reviews
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1,727 Reviews of Crain Hyundai of Fayetteville
Verified Customer
November 10, 2022
I have grossly overpaid for my vehicle. I paid for a service contract. I was never treated like a paying customer. Once they said they could not wash my car because they were afraid the hig I paid for a service contract. I was never treated like a paying customer. Once they said they could not wash my car because they were afraid the high pressure would rip off the panel. This time they had no problem washing my car and the fender is secure. When I presented my card to the salesman he said that he did not need to see it because the computer would tell him if the contract was still valid. I think that the person who makes the appt. Should check that out before making the appt. The card had the date the service ended and the oil change was paid for. Also, the time before they said I needed new break pads... But when we went to change them, they were still in good shape... And they did not think they needed changed. More
by Streetangel56
Employees Worked With
Do not know them
November 09, 2022
Crain Hyundai appears to have a communication/integrity problem, or they don’t understand customer service as per “The Crain commitment”. Every time there’s a recall or something extra with the car, we hav problem, or they don’t understand customer service as per “The Crain commitment”. Every time there’s a recall or something extra with the car, we have to call and follow up with getting it taken care of instead of them letting us know when parts are in More
by Juack8
Employees Worked With
Dude in service shop
November 08, 2022
Nathan was very rude when I mentioned my window being loud. I called a week or so later asking to speak with a manager and got more attitude from Nathan with no call from a manager. loud. I called a week or so later asking to speak with a manager and got more attitude from Nathan with no call from a manager. More
by nat2153
Employees Worked With
Nathan
November 02, 2022
After part replaced the car engine light comes on the yellow one and when u give it gas sounds like it is rattling in motor. It didn't do that before they put in the part for recall yellow one and when u give it gas sounds like it is rattling in motor. It didn't do that before they put in the part for recall More
by Susan
Employees Worked With
Service dept
