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Crain Hyundai of Fayetteville

Fayetteville, AR

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1,727 Reviews
Call Dealership (479) 335-5908
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1919 West Foxglove Drive

Fayetteville, AR

72704

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1,727 Reviews of Crain Hyundai of Fayetteville

October 04, 2022

Everything in the car buying process was perfect at this dealership. We will definitely be return customers. And Mike Wallace our salesman was the very best I have ever dealt with. More

by juliejoe34
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Wallace
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October 03, 2022

Customer service made it easy, smooth transaction, knowledgeable about what we were looking for, clean dealership and friendly More

by Keytherapy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Micheal Sutton and Finance Person Zac
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October 03, 2022

Such an easy transaction. Thank you to Kevin and Zach for your attention to details. Second vehicle bought from Crain by our family. More

by olson4112
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Connell
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October 03, 2022

They made car buying convenient and easy! Fun, friendly people interested in finding me just the right vehicle. I love my new Genesis GV80! More

by KimH
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam, Dylan Way
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Oct 03, 2022 -

KimH responded

2ND VEHICLE PURCHASED FROM CRAIN; ALWAYS A PLEASURE TO DO BUSINESS THERE!

October 02, 2022

Jeff greeted us quickly, listen to carefully, and then showed us what was available. The rest of the staff worked efficiently to complete the transaction to our satisfaction. More

by Grandma Pat
Recommend Dealer
Yes
Employees Worked With
Jeff
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October 02, 2022

Mike Wallace is the best salesman I have ever dealt with. He made buying this car so simple and I would recommend him to everyone I know that is in the market for a new vehicle. More

by vickilynnhadley
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach did our financing and he was excellent at explaining every detail, Mike Wallace
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October 01, 2022

Very easy to work with very professional did the work quickly left the car cleaner than it was excellent service More

by Tim
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Service dept
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September 29, 2022

Very helpful and extremely fast. If possible, we will do business with them again. Thank you More

by cbrumbley
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Sutton and Zack from financing
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September 28, 2022

They had our car for over 3 MONTHS. Communication was impossible and the funny thing is it was because their assembly process left metal shavings in the engine block causing it to fail More

by Umpreach
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service
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Sep 28, 2022 -

Crain Hyundai of Fayetteville responded

I apologize that it took so long to get your vehicle repaired. Yes Hyundai, is addressing issues with their engines. We, Crain Hyundai, can only replace an engine after Hyundai corporate authorizes the replacement. We have to wait for Hyundai to send us the replacement engine and parts. This is taking longer than we like. We definitely could do a better job of communicating and giving our customers updates on their vehicles. Again for the lack of follow up I apologize. If you have further comments or questions please call me at 479-695-5807 or email me at richardmcgaugh@crainteam.net Regards, Rick McGaugh Customer Relations Manager Crain Hyundai of Fayetteville

Oct 03, 2022 -

Umpreach responded

I understand the process you have to follow. But WHY did it take over two weeks to even get the car diagnosed? It sat in your lot for over TWO WEEKS and NOTHING was done. And then almost every time we got any information, it was because we had to call repeatedly, and once I even left a message for the GM of the dealership, which I then received a hasty (and very testy) call back. Compare this with my "regular" mechanic. I drop off my car, I get a text that they received it. It goes into the bay, for something as simple as an oil change, and I get a text. As soon as it is done, I get a text with a report. And that's for an OIL CHANGE. That's the kind of customer service that values me and my time as a customer. You were replacing an ENGINE. An engine that failed because of YOUR COMPANY'S faulty assembly processes. Your company was at fault. And yet I was made to feel like an inconvenience, all the while I was down a vehicle for over THREE MONTHS. You can do better.

Oct 03, 2022 -

Crain Hyundai of Fayetteville responded

Again, the reason that your vehicle was not diagnosed for two weeks is that we could not get to your vehicle before then. As you stated, the engine problem is an issue for multiple owners. Just as we diagnosed, ordered and installed your engine, we have other customers that are waiting their turn while we take care of you. It is simply a situation that we take care of customers one at a time. Again I am sorry that it took so long. As I stated, we did a poor job of following up and communicating with you and again I apologize. Yes we can always do better. Regards, Rick McGaugh Customer Relations Manager Crain Hyundai of Fayetteville

September 28, 2022

They had what I wanted with their wide selection of vehicles and delivered what they promised. More

by ROBFERG2017
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mike Wallace
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