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Crain Hyundai of Fayetteville
Fayetteville, AR
1,727 Reviews
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1,727 Reviews of Crain Hyundai of Fayetteville
September 28, 2022
Sales team is wonderful but service team needs training on the word service which I believe they are trying to do. on the word service which I believe they are trying to do. More
by CULTIVATEDCHAOS
Verified CustomerEmployees Worked With
Didn’t really work with admin , R G, Marketing Team, Rick McGaugh, Mike Wallace
September 27, 2022
I’m really surprised you keep sending me these reviews. I bought a car in October of 2020 and have the worst experience with this dealership. The motor went out of my car and My husband had to tow my car I bought a car in October of 2020 and have the worst experience with this dealership. The motor went out of my car and My husband had to tow my car to the dealership because we couldn’t get anyone to answer the phone when it broke down. When he dropped it off he was told they would call him to let him know what was going on. After no communication, we called and they didn’t know that the car was on their lot. The communication was awful. No one in the service department knew what was going on. We finally got them to take a look at it. It needed a new motor. Needed a rental. Was told to be at the lot on a certain day at a certain time to get rental. When I got there they said they didn’t have the rental and hadn’t even contacted the rental company. Eventually we got a rental. Was told one thing by the salesman about our warranty and another by the service department. I would avoid this dealership if possible. It has been a nightmare. More
by apeck77
Employees Worked With
Service department and a salesman that is no longer with them.
September 26, 2022
I had an appointment to replace the turbo accelerator, and expected to be there all day. Everyone that walked by were very friendly and several stopped to chat and showed there concern, offering coffee tr and expected to be there all day. Everyone that walked by were very friendly and several stopped to chat and showed there concern, offering coffee treats and more comfortable chairs. September, constantly checked on me, and the status of my SUV. I was impressed when they said I was ready to go, after approx. 3 hours of repairs, oil change, and new wipers. They also gave me a free car wash! My 8 y.o. SUV operated like it did when it was brand new. I have never had the kind of service and attention the Fayetteville employees demonstrated, and I have been driving Hyundai over 30 years. They are truly exceptional!! Sharon I. More
by sharon.ibarra011
Employees Worked With
Dustin Mcclish, September,
September 24, 2022
I never look forward to having car serviced. Like everyone I have a busy schedule. Anytime I call Crain Hyundai always works with my schedule. Their waiting area is clean, quiet and the people Like everyone I have a busy schedule. Anytime I call Crain Hyundai always works with my schedule. Their waiting area is clean, quiet and the people very friendly. I highly recommend them. More
by kathy
Employees Worked With
Rick McGaugh
September 23, 2022
Jeff Blake was very nice and helpful he took very good care of us! Zack McKenna was very good at explaining everything to us he was a very nice man! We would recommend this dealership to anyone! care of us! Zack McKenna was very good at explaining everything to us he was a very nice man! We would recommend this dealership to anyone! More
by Nettietidwell
Employees Worked With
Zack McKenna
September 23, 2022
Good folks. Good vehicles Good prep on vehicles for Delivery to new customer Paperwork delays for registering Purchasing new tags is BAD Currently waiting Good vehicles Good prep on vehicles for Delivery to new customer Paperwork delays for registering Purchasing new tags is BAD Currently waiting over 3 weeks!!! More
by gene1944
Employees Worked With
Rick McGaugh, Mark Proffitt
