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Crain Hyundai of Fayetteville

Fayetteville, AR

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1,727 Reviews

1919 West Foxglove Drive

Fayetteville, AR

72704

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1,727 Reviews of Crain Hyundai of Fayetteville

October 27, 2021

Great experience! Everyone very nice and helpful. I would recommend buying a car from Crain. More

by Renee
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex, Marketing Team, Rick McGaugh, Andy Giles, Mike Wallace, Austin Maize
October 25, 2021

Great experience servicing my car there. Thank you Crain Hyundai!!!! I’ll definitely be back. More

by Scotty Dunham
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marketing Team, Jim Cox, Dylan Way, Austin Maize
October 21, 2021

Great car buying experience. They worked hard to get my wife and I both a new car in this tough market. Highly recommend this team! More

by nuttj82
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Blake was our salesman, Rick McGaugh, Austin Maize
October 20, 2021

Great job! Love the car. Very happy with the dealership. Thank you for delivering the car to me. More

by VRONTISISSEBASTIAN
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cooper Carson
October 18, 2021

Overall solid experience although it did take quite awhile. The people there were friendly. Good experience. More

by tlparrish333
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff, Austin Maize
October 17, 2021

Complete the job correctly the first time. And don't tell me that you would find the perexisting problem when replacing an unnecessary component. More

by Chad Frazier
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service
Oct 18, 2021 -

Crain Hyundai of Fayetteville responded

Mr. Frazier, I stand behind my reply. We are not perfect, people make mistakes. As I said we strive to give the best possible service, in your case a connector was not properly attached. I have apologized, you were not charged for the service and we would have been happy to check out the problem and make the proper connection. Regards, Rick McGaugh Customer Relations Manager Crain Hyundai of Fayetteville

Oct 18, 2021 -

Chad Frazier responded

Rick, I think you are missing the point of the review. Yes I do agree people do make mistakes no matter how simple the job via not plugging in a connector or taking the time to even clip the harness into its locations... The point is to strive for perfection no matter how simple the job! And when questioned about the problem it would have taken less than 5 minutes to discover, like the other shop I hired to look into it. I dont blame the Tech, nor the service adviser its a training issue that would've cost me a new airbag or not, we will never know..

October 16, 2021

Great people and service get you in and out And Iam very happy thank you More

by RHONDA_039
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Proffitt, Mikie Manno, Jim Cox, Cooper Carson, Andy Giles, Mike Wallace, Bryan Commet
October 16, 2021

Crain Hyaundai of Fayetteville were incredibly professional and friendly. They helped my mother purchase the perfect vehicle for her at a great price. More

by smithbrianna115
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam & Mike, Austin Maize
October 16, 2021

Best car buying experience ever. Came in late on a Saturday but as much as I know these guys wanted to be home they made sure I walked out of there with a new Accent so I'd have the peace of mind maki More

by jasonbrafford76
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Keirn and I can't remember his name but he's the guitarists for his band. Good dude.
October 16, 2021

It was kind and welcoming! Only critique was the time to finish was past the estimated hour. More

by PHILLEYAARON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dylan Way
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