Crain Hyundai of Little Rock

Disappointed with the purchase experience, vehicle condition, delivery process, paperwork, communication, and lack of follow-up after bringing my concerns to their attention condition, delivery process, paperwork, communication, and lack of follow-up after bringing my concerns to their attention More

Disappointed with the purchase experience, vehicle condition, delivery process, paperwork, communication, and lack of follow-up after bringing my concerns to their attention condition, delivery process, paperwork, communication, and lack of follow-up after bringing my concerns to their attention More

Mark will lie to your face to get the deal done, lie 1 "we dont mark up our cars " before the ink dried my used car was marked up from by 1500.oo lie 2 "we work hard to get you a great deal" as they stil "we dont mark up our cars " before the ink dried my used car was marked up from by 1500.oo lie 2 "we work hard to get you a great deal" as they still charged full price lie 3 " your car is old , so it will go straight to auction, we wont sell it cause we wont make anything " as they post it on social media with a 1500.00 pay increase then well called out tried to change post to look like an auction. lie 4 " what can we do to fix the situation, sorry about your experinece" translation eff you mr murphy, we got your money. Lie 5 i called the dmv and they stated i can get a card from the dealer, Britni told me she would check on it and if my title is ready i dont need the card or letter but if not i can get the letter, guess what Per britni " they have your title but dont know when they will send it out" then give me the letter , but now nobody answers phone Im sorry i know i made the deal but i didnt realize how bad the deal was till it got on social media and realized the lies to my face and called them out, yet i am suppose to feel bad for mark cause he only made 200. oo on deal per him. How about i paid cash of 53 thousand and cannot even get a title. they are located right up street. Avoid avoid . take it from A SUCKER WHO FELL FOR THE LIES AND SCAM More

Wish I could give them ZERO stars. They don't honor their word and have no problems hustling you. Don't let the new building fool you, this is not a good place to do business, and they They don't honor their word and have no problems hustling you. Don't let the new building fool you, this is not a good place to do business, and they are not honest people. I'm not sure what all I can say legally so check back here or on Google. Also check out their employee lawsuits. Might matter to someone regarding who they choose to do business with. More

Salesman confirmed price at $35k, after confirming price over the phone I drove back to dealership where the manager decided he was not going to do the deal if I did not pay an additional at least $1,000. over the phone I drove back to dealership where the manager decided he was not going to do the deal if I did not pay an additional at least $1,000. More

Initially, Crain Hyundai provided exceptional customer service during my purchase. Due to health issues, they accommodated a remote transaction and delivered my SUV to my home two hours away - truly outst service during my purchase. Due to health issues, they accommodated a remote transaction and delivered my SUV to my home two hours away - truly outstanding service. However, when I brought my vehicle in for recall service, their service department damaged my SUV. The service representative seemed eager to rush me away without properly addressing the damage, though I appreciate the technician who honestly admitted their error. The inadequate repair has resulted in my engine light coming on two weeks ago. Despite multiple calls and messages, Crain Hyundai has completely failed to return any communication to resolve their mistake. While their sales team excelled, the service department's poor handling of their error and complete lack of follow-up communication is unacceptable. I cannot recommend this dealership, especially for out-of-town customers who may receive lower priority service. More

My car was stolen back in January. It was recovered a few weeks later at the beginning of February, but the thieves did a number on it. Under advisement from my insurance, I had my car It was recovered a few weeks later at the beginning of February, but the thieves did a number on it. Under advisement from my insurance, I had my car taken to the only Hyundai dealership in the city. They have had my car ever since, over four months. It took over two months to even get repairs started as they went back and forth with my insurance and the tech who gave the initial assessment left or was fired. Supposedly, my car is now fixed, but they're still refusing to release it until they have payment in hand from my insurance, despite receiving proof of payment and it being four months since this whole fiasco started. Every time I call to get an update, the person I talk to is defensive and rude and acts like I am being unreasonable for being upset that I have been without my vehicle for four months. Never deal with Crain. Update: Unsurprisingly, about an hour after I left them a terrible review, they called me to tell me I could pick my car up. They were wholly unapologetic and did absolutely nothing to make up for their terrible service. When I went to get the car it was still a mess. The thieves' trash was still in it. When I said something about it, they just said, "we don't do detailing here you'll have to talk to your insurance." I can understand that to a degree, but you couldn't even get the trash out of my car or vacuum? This has without a doubt been the worst customer service I have ever experienced. More

I bought a new Santa Fe from Emmanuel Olie. When we showed up, we were immediately greeted with a smile and a handshake. He was quick to answer our questions about the vehicle. They worked with When we showed up, we were immediately greeted with a smile and a handshake. He was quick to answer our questions about the vehicle. They worked with us as best as they could to keep the monthly payments in our budget and made sure that we got a fair price for our trade-in. The overall experience was fantastic and they both made sure they were efficient without making it feel like we were rushed to buy the car. We were allowed to take it on a good test drive and really feel if the car would work for us. And at the end of our purchase made us feel like we just won the lottery with a confetti shower in the center of the showroom. I would HIGHLY recommend going to them for you vehicle purchases. More

I purchased my 2025 Hyundai Tucson at Crain and couldn’t be happier. The service I received is better than any dealership I have done business with in the past! I have since taken it in for service and was be happier. The service I received is better than any dealership I have done business with in the past! I have since taken it in for service and was both surprised and pleased at the way in which I was treated and service received. I highly recommend Crain Hyundai! More

I bought a new truck from Antonio and it was the easiest buying experience I ever had. They were friendly and the service Dept. was great also. buying experience I ever had. They were friendly and the service Dept. was great also. More