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Crain Kia of Conway

Conway, AR

4.8
2,284 Reviews
If you're looking for a great Kia dealership in Conway, Arkansas, then look no further than Crain Kia of Conway. Our selection of new and used Kia cars, vans, and SUVs is sure to have something for every customer. The Kia Rio sedan has sporty handling, sleek build, and an upscale interior, making it the perfect vehicle to commute around town. The ever-popular Kia Sorento is known for its striking appearance, comfortable cabin, and affordability, making it the perfect SUV for the whole family. Finally, the Kia Optima is the all-around sedan, with plenty of features, stylish details, and personality. See for yourself by coming into Crain Kia of Conway today and test-driving one for yourself!
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810 South Amity Road

Conway, AR

72032

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Showing 2,284 reviews

September 19, 2023

Great experience , got everything I asked for. Service was amazing, . Made buying my k K5 easy. More

by shereesmith76
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Caleb - 5 stars
September 19, 2023

Excellent customer service. Made sure I was satisfied with the car and knew how to operate all the bells and whistles. More

by pauletteh.hathcock
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christopher Tye
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 18, 2023

Very neat, organized. The sales people were very nice, and they were very patient with us. We would definitely recommend this dealership. More

by ANNTHOMPSON1995
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Quinn Owens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Tye
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 18, 2023

Management Staff are so Rude, I will never come back. It was as if they did not care and acted too busy. More

by ANAKINHUBBARD42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Marketing Team
1.0
This rating includes all reviews, with more weight given to recent reviews.
Lesia Morrison
1.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Tye
1.0
This rating includes all reviews, with more weight given to recent reviews.
September 17, 2023

Very helpful, easy to work with, and was able to meet our needs when we came in. More

by JELLIS1613
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Caleb Brown
September 16, 2023

A joy to do business with. Andrew Peck put his time in and worked with me till I got the SUV I was most happy with. They have business the next time I need a new ride More

by GFGIRL12
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Patrick Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Quinn Owens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Peck
September 16, 2023

I have been calling for 2 day's with no answer when I left a message 3 day's ago I never heard back wow 8m in shock More

by taylorhinkle777
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lesia Morrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Peck
Sep 18, 2023 -

Crain Kia of Conway responded

Tracy, I spoke with you this morning regarding the difficulty you have had trying to contact our Dealership. You realized you were dialing the incorrect phone number. I gave you your Salesman's, Andrew's direct phone number so you can contact him for any questions you may have. We appreciate your business and would like you to update your Google Review to reflect your great experience at Crain KIA of Conway. Thanks, Lesia Morrison Crain KIA of Conway 501.470.7028 lesiamorrison@crainteam.net

Sep 20, 2023 -

taylorhinkle777 responded

yes i did dial the wrong number my mistake sorry

Sep 20, 2023 -

Crain Kia of Conway responded

Welcome to the Crain KIA Family!

September 16, 2023

Department manager John Henson was wonderful in getting the ball rolling on replacing my back passenger window. Jeremy in service dept. took the reins and finished the process for me. I love Crain KIA in C More

by regork605
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lesia Morrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service Dept.
Sep 18, 2023 -

Crain Kia of Conway responded

Thank You for the wonderful Review! We agree, we have the Best Service Manager and Advisor in the business. We appreciate our customers' Reviews' and your business. Please contact us for all your Service needs. Thanks! Lesia Morrison Customer Relations Manager Crain KIA of Conway 501.470.7028

September 15, 2023

Poor service rep. Wasted my time. Tried to talk me into extra service which I declined. He kept on trying to talk me into the extra service, and gave me two figures: $ More

by CLGOFF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jerome York
Sep 15, 2023 -

Crain Kia of Conway responded

Ms. Goff since you have purchased several cars at our Dealership and have come to our Service Department to get your maintenance performed, you know that our Advisors are offering KIA Recommended Services by mileage to you. KIA Recommended Services will always be offered to you and every customer, so you can properly maintain your vehicle and it be Safe and Reliable. Your 2017 KIA Sorento has 90,699 miles at your 9-13-23 visit. Jeramie is our BEST Advisor with our customers and has received many Awards. I apologize you felt your time was wasted by him talking with you about the KIA Recommended Services. This is his job to discuss your Service options and it will always be your decision to purchase these Recommended Services or decline. The Cashier loves Jeramie and we are all "Crain KIA Family" at this Dealership. You may stop by anytime at your convenience to get a free car wash and vacuum. Sorry, we don't wash cars on rainy days but you should have gotten your car vacuumed. Thanks, Lesia Morrison Customer Relations Manager Crain KIA of Conway 501.470.7028 lesiamorrison@crainteam.net

September 15, 2023

very nice friendly and helpful service would go there again and recommend them to my friends More

by taylorhinkle777
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andrew Peck
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