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Crain Kia of Conway

Conway, AR

4.8
2,285 Reviews
Call Dealership (501) 299-8231
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810 South Amity Road

Conway, AR

72032

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2,285 Reviews of Crain Kia of Conway

April 01, 2025

Andrew and Quinn were great. Crain on the other hand is awful. They sold my trade in without even having the title which caused me to jump through major hoops to avoid having a s More

by BBARRETT95
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Quinn Owens, ANDREW PECK
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Apr 01, 2025 -

Crain Kia of Conway responded

Ms. Blake Barrett we received your 1 Star Review. We're sorry we couldn't resolve your Trade issue before you wrote a Negative Review. Andrew (Salesman) requested your Trade Title from you, but if you're unable to provide, we can request a duplicate title from the DMV. However, if you send the title to Andrew or Quinn (Finance Manager), our Corporate Office will provide the Lien Release to the DMV with all legal documents for the Suspense to be removed. Andrew and Quinn work closely with their customers so there won't be major headaches. Therefore, to say whomever is calling the shots is dumb and horrible and Crain is awful, is not a true statement. Once you receive your Title/Paperwork from our Corporate Office on the 2025 KIA Sorento, you can register your vehicle with no issues relating to your trade. Quinn advised me that he had spoken with you this morning regarding this issue. If you have any questions, please contact me. Thanks, Lesia Morrison Customer Relations Manager Crain KIA of Conway 501.470.7028 lesiamorrison@crainteam.net

Apr 01, 2025 -

BBARRETT95 responded

It *is* a true statement in this instance. And that’s not for you to decide. But like I said Quinn and Andrew were fantastic and I know THEY are doing everything they can to help me. Unfortunately this headache all could’ve been avoided but someone made a bad call to jump the gun. It’s Crain’s problem now, I already did way more than I should have to get it fixed and will not be doing anymore on the matter. Have a great day Lesia.

Apr 02, 2025 -

Crain Kia of Conway responded

Since you are unable to provide a Trade Title, we will request a Duplicate Title. Have a good day. Thanks, Lesia

March 31, 2025

Micah was a very good salesman. He stayed in contact with me thru the entire sale.couldnt ask for better More

by maryhanks593
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Micah Rhodes
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March 31, 2025

Timothy was persistently helpful, knowledgeable, and friendly. Crain Kia did everything they could to get me in a brand new SUV, with payments that are within my financial capacity. Timothy led car-buyi More

by amick009
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
TIMOTHY REYNOLDS, ADAM TURNBULL
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March 31, 2025

Dion was very knowledgable about my vehicle. Fantastic experience! Everyone at the dealership was very friendly and helpful. More

by MARK@RETIREPATH.NET
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Quinn and Chad
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March 30, 2025

Jeremy was very helpful, very knowlegible, They had to order my air filters and they sent a person to my house, which is 20 miles away, to install them the next day. Awesome service!! More

by XZY58W
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy - Service Dept.
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March 30, 2025

Alicia always goes out of her way to make sure her customers are taken care of. More

by PMM06001
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Quinn Owens, Alicia Trice
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March 30, 2025

Amazing and fast work! Would recommend to anyone!! She was the best we could have asked for! More

by bculver3
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alicia Trice
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March 29, 2025

Crain Kia of Conway and their sales team offered a sophisticated level of customer service! More

by mario
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rusty Russell, ANDREW PECK
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March 28, 2025

Alicia & Daniel went above and beyond to help me get into my Jeep! Thank you❤️ More

by meowmixolly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Quinn Owens, Daniel Reed, Alicia Trice
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March 28, 2025

Staff courteous, very clean, comfortable setting that about sums it all just want to move on next More

by labyrinth1angelica
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Delilah
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