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Crain Kia of Conway
Conway, AR
2,291 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,291 Reviews of Crain Kia of Conway
June 21, 2024
My daughter had her heart set on a Kia Sportage. I wanted to go to Little Rock but she said she had business in Conway and it would be more convenient. When asked about the “service contract” I sa I wanted to go to Little Rock but she said she had business in Conway and it would be more convenient. When asked about the “service contract” I said no thank you. When you spend hours there and are ready to go - you are just like “let me sign”. I did not realize that the business person stuck that $4000 weight on my contract until I got the stuff in the mail to do our tags. Do you know what you get for $4000? 2 free oil changes!!!!!! She took her sportage to get oil changed and tires rotated (which is NOT included in the service contract.). Also she is a single mom of 2 young kids and she lost a key fob. Does that $4000 service contract cover a key fob replacement? Heck NO!!!! Make sure you check your contract and not get screwed paying $4000 for TWO OIL CHANGES!!!!!! More
by Peej
Employees Worked With
Quinn Owens
June 20, 2024
Even though I was not there in person, the dealership was convenient for me which is awesome!! The option to have it delivered to me, by a couple of really nice people, was the icing on the cake. Demetrius convenient for me which is awesome!! The option to have it delivered to me, by a couple of really nice people, was the icing on the cake. Demetrius worked so fast and efficient. I really appreciate him and the professional manner in which he took care of me. Thanks so much!! More
by teebub2love
Verified CustomerEmployees Worked With
Quinn Owens, Demetrius Williams
June 20, 2024
Courteous and informative personnel, beautiful facility, and a very pleasant purchase experience. Special "hats off" to Randy and Adam for being genuine and professional. and a very pleasant purchase experience. Special "hats off" to Randy and Adam for being genuine and professional. More
by STEVE@DTNPRO.COM
Employees Worked With
Randy Harrison, Adam Turnbull
June 19, 2024
I was greeted with smiles and a friendly smile. The service clerk was able to check me in immediately and gave me an accurate wait time. I was impressed. The service clerk was able to check me in immediately and gave me an accurate wait time. I was impressed. More
by trguenther21
Employees Worked With
Andrew Peck
June 19, 2024
Caleb and Micah made everything so easy. Really appreciate them and I would highly recommend them. We will absolutely be back! Really appreciate them and I would highly recommend them. We will absolutely be back! More
by cashworth8546
Employees Worked With
Quinn Owens, Micah Rhodes, Caleb Brown
June 19, 2024
I love the Crain Kia of Conway dealership. I have always been provided exceptional service there. Also knowing that my vehicle is being taken care of by individuals that work for the same make I have always been provided exceptional service there. Also knowing that my vehicle is being taken care of by individuals that work for the same make puts me at ease. The staff is alway super friendly and accommodating. More
by KAYLAEARNEST
Employees Worked With
Ricky in Service Dept.
June 18, 2024
They have always taken care of me and my car. I wouldn’t trust anyone else. Everyone there is very nice, but Delilah Dover is my star. I wouldn’t trust anyone else. Everyone there is very nice, but Delilah Dover is my star. More
by gavinsnan1
Employees Worked With
Everyone in the service department has been very kind.
