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Crain Kia of Conway

Conway, AR

4.8
2,291 Reviews
Call Dealership (501) 299-8231
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810 South Amity Road

Conway, AR

72032

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2,291 Reviews of Crain Kia of Conway

June 06, 2024

awesome will buy again from this dealership love the employees all the staff was great to work with More

by NPOLANE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andrew Peck, Maleek Dotson, Micah Rhodes, Christopher Tye, Tommy Moore, Caleb Brown, Donald Cofield, Hunter McElyea, Daniel Reed, Darian Hill
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June 06, 2024

Dealer gave incorrect information on a cooling fan killing the battery. Service group allowed battery to die and have to be jumped while in service. I tried to purchase part to repair from parts group More

by Jon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
My wife didn't get any specific names
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Jun 07, 2024 -

Crain Kia of Conway responded

You had an Oil Change appointment scheduled and to check your Fan Motor because it was continuously running and wouldn't shut off. This effected your battery in our Service Drive so we jumped your vehicle. Our Parts Department tried to assist you with the parts that you were trying to purchase for your Fan continuously running. You were wanting to purchase the parts without having to run a Diagnostic on your vehicle and pay the fee of $179.44 with taxes. The diagram in the KIA Manuel only showed one diagram but when we researched for you online it showed four diagrams to fix your cooling fan from staying on constantly. Parts didn't have the Relay or the Resister in stock but they could order the parts for you. We researched if other Dealerships may have these parts in stock and found #2 had the Relay in stock but no one had the Resister in stock and would have to order for you. Crain KIA Sherwood and Landers KIA did have the Relay and you could purchase from them or we could order the parts for you. However, no parts were ordered. If you have any questions please contact me. Thanks, Lesia Morrison Customer Relations Manager Crain KIA of Conway 501.470.7028

Jun 07, 2024 -

Jon responded

Last time I was at this dealership, the service manager was asking everyone to fill out a 5 star survey and show it to him to get a chance to win a gift card. I hope other people reading this website find out how artificial their current service reviews are. Who knows how many trips it would have taken for them to "diagnose" and solve this problem unassisted. The dealership literally thought the part didn't exist in the car. They suggested changing an entirely different part, as it's "the only thing it could be" which just didn't make any sense if they understood how electricity works. The time before that, we had an issue with the rear of our vehicle, and it took 3 trips and diagnostics to get that solved while my wife was driving a vehicle that was unsafe. Another time my wife went in there without me the service manager was going to charge a $150 fee on something covered under warranty. When I got on the phone and pushed back he magically realized it was under warranty. I try to not give negative reviews for one bad experience, but buyers should be aware of consistent problems.

June 06, 2024

Crain Kia of Conway is amazing! There is a reason why I keep coming back! More

by dwaits0523
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Henson, Patrick Martin, Quinn Owens
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June 05, 2024

Their service department is hands down the best I've ever dealt with. Chelsea worked with us to get our car taken care of the day before our family vacation and kept us up to date on everything More

by Thedyefam0911
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chelsea
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June 04, 2024

Micah was a great salesman to work with. Up front on everything. The kind you want to do repeat business with. Great looking dealership, very comfortable, and very friendly personel. Got More

by Terry Cleaver
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Micah Rhodes, Chad Smith
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June 04, 2024

Had a problem with leaking fluid. Jeramie was very helpful in dealing with the problem. I would recommend Jeramie to others for service needs. More

by duncan5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeramie York
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June 04, 2024

Andy was great and so wonderful to work with! I swore I’d never buy from Crain again from horrible past experience. But, Andy changed my mind and this was a great experience! I will be back. More

by allieaedwards6
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andrew Peck, Maleek Dotson
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June 03, 2024

They were so easy to work with and understood everything I asked!!! Will definitely recommend them to any and everyone! More

by kadenriley
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sean Gatlin - 1000% recommended! , Robert Gilmore, Marketing Team, Quinn Owens, Maleek Dotson, Chad Smith
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June 03, 2024

Great place. Easy to work with and they make the auto buying a breeze. Thanks More

by stibaltim
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Quinn Owens, Caleb Brown
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June 03, 2024

Everyone was very friendly and helpful. My car was washed and mostly vacuumed when I picked it up and an associate pulled it up for me. More

by MIDDLEMAN20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Delilah
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