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Crain Kia of Conway - Service Center

Conway, AR

4.4
224 Lifetime Reviews Review Dealership

224 Reviews of Crain Kia of Conway - Service Center

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February 26, 2021

"Absolutely love Lesia and the customer support she..."

- maxwellshayla24

Absolutely love Lesia and the customer support she provided! The service was quick and smooth!! I was notified promptly when my service was completed and my car was delivered to me.

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Recommend Dealer
Yes
Employees Worked With
February 15, 2021

"Only place that has EVER done service on my Mazda 6. Love..."

- LORI.A.GUICE

Only place that has EVER done service on my Mazda 6. Love the vac & car wash that is included. Everyone in the service dept is awesome!

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Recommend Dealer
Yes
Employees Worked With
I don't remember the name of the person that helped me.
February 11, 2021

"Crain Kia of Conway is amazing, every part of the..."

- armyvet3539

Crain Kia of Conway is amazing, every part of the experience was wonderful! They did whatever they had to do to help us! They are my dealership for life!

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Kirk Hudspeth
February 05, 2021

"Getting a oil change and tire rotation took an hour and a..."

- nancyjohn0220

Getting a oil change and tire rotation took an hour and a half, way too long! I may not ever come back here for this service again.

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Recommend Dealer
Yes
Employees Worked With
January 24, 2021

"Upon arrival I was greeted immediately. My concerns..."

- hootereye1

Upon arrival I was greeted immediately. My concerns were documented and I waited in a clean and socially distant area. The reason for the visit was corrected within a short period of time.

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Recommend Dealer
Yes
Employees Worked With
Did not get a name
January 17, 2021

"Kia Conway are very caring, and wonderful people. They..."

- LITTLEBIT191973@yahoo.com

Kia Conway are very caring, and wonderful people. They are respectable and knowledgeable. Lisa is a awesome person helping anyway she can to get the problem solved!

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Recommend Dealer
Yes
Employees Worked With
Lisa
January 13, 2021

"I took my car in for 20,000 service and waited there...."

- Kyla_c

I took my car in for 20,000 service and waited there. The waiting area was clean and comfortable. My car was completed in a timely manner. They even performed the software update and washed and vacuumed. I moved here from Texas recently and plan to make Crain Kia of Conway my new service home.

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Yes
Employees Worked With
Not sure specific names
January 13, 2021

"We had a crisis the day after Christmas. We were heading..."

- rswilder

We had a crisis the day after Christmas. We were heading to Texas to visit family, but our car battery was completely dead. We checked to see if the service department was open and fortunately it was. We had our car towed to the dealer and they had a battery in stock and were able to get us back on the road in no time. We are so thankful they were open on a Saturday, the day after Christmas, to help us get on the road without any other unexpected problems!

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Yes
Employees Worked With
Service Department employees
January 05, 2021

"Able to work me in at the last minute and was able to get..."

- MJGRIDER

Able to work me in at the last minute and was able to get all that I needed serviced. They were very helpful. I will recommend them to others and plan on using them again.

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Recommend Dealer
Yes
Employees Worked With
Al Moats
December 30, 2020

"Excellent service, provided to me under unusual..."

- LARRYGOHOGS

Excellent service, provided to me under unusual circumstances. Ashley at the service desk was very courteous and patient and was very knowledgeable re my needs and questions. Another lady (whose name I can't recall) was very courteous and helpful. Best auto service I have ever received. Feedback: Wait time for the appt. was too long.

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Recommend Dealer
Yes
Employees Worked With
Lady whose name I can't recall...
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