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Crain Kia of Conway - Service Center

Conway, AR

4.6
926 Reviews

926 Reviews of Crain Kia of Conway - Service Center

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July 05, 2024

Every time I go in there the people I talk too are so nice and friendly get me in and out in no time! More

by MITCHELLTREY292
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremie York
June 30, 2024

The service people are nice, but I would never buy another car there—- never, ever! More

by lrapplause
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Didn’t work with sales department
June 30, 2024

The service department was cordial and helpful. I was most satisfied with my service experience. More

by bmcspadden
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darian Hill
June 30, 2024

Great service! The waiting area was the best they had refreshments and bottled water and snack to keep you occupied! They also had computers available too so you ca More

by eamong196
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department not sure what her name was
June 30, 2024

Very friendly and awesome customer service… fast and efficient, the service manager spoke about our warranty as well More

by phil.blaylock
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Quinn Owens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hunter McElyea
June 30, 2024

Service is always excellent at crain kia of Conway. The staff is awesome and the service manager does a wonderful job. Great people , great place ! More

by DDOVER27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lesia Morrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Quinn Owens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maleek Dotson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rusty Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Micah Rhodes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Tye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Peck, Tommy Moore, Darian Hill
June 29, 2024

The people in service department were very friendly. Delilah helped me with a number of recalls that had been issued and was helpful. More

by duncan5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Delilah
June 29, 2024

Ricky Reynolds was the worst human to deal with as my “service advisor.” Did not return a single phone call. They kept my car 6 days & only turned off my flashing engine light & told me if it happens ag More

by KATHYW1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I only dealt with Ricky Reynolds & he was the absolute worst.
Jul 01, 2024 -

Crain Kia of Conway responded

I'm sorry no one returned your call, however, if you need to contact me or the Manager, Johnny Henson we can research the problem and get back with you. Ricky is no longer an Advisor with our Service Department, so if you would like to contact me regarding your check engine light, I can pull the Work Order and see what work was performed on your vehicle. Thanks, Lesia Morrison Customer Relations Manager Crain KIA of Conway 501.470.7028 lesiamorrison@crainteam.net

June 29, 2024

Jeremiah is the best service person I have ever dealt with. I will definitely return! More

by tenniscrazies
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremie
June 28, 2024

The Crain team was Very friendly , knowledgeable and helpful. . I definitely will return for future service. More

by lucasprocell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeramie
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