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Crain Kia of Conway - Service Center

Conway, AR

4.4
238 Lifetime Reviews Review Dealership

238 Reviews of Crain Kia of Conway - Service Center

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August 14, 2019

"FAST, FRIENDLY SERVICE"

- gsmamma

I always make the drive to Conway to get all of my vehicles needs. It is well worth it for me for the kind of service that I receive.

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Recommend Dealer
Yes
Employees Worked With
service department
August 09, 2019

"My car was serviced quickly"

- SARANESTOR

I recommend this dealership. They are all super friendly and very communicative. They serviced my card in record time seems like. Quick in and out!

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Recommend Dealer
Yes
Employees Worked With
Service
August 08, 2019

"great experiance "

- luvemma1124

fairly fast service certainly worth the few extra dollars for the inspection and car wash that come with my oil change and the customer service was very friendly i will be stating with them for future services

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Recommend Dealer
Yes
Employees Worked With
Jason Beyerlein
August 06, 2019

"Tried to up sell and slightly damaged my car"

- M. J. S.

I have used Crain Kia of Conway several times in the past. It wasn't anything special, but I was always satisfied with my service. This time was a different experience. The girl we had as our "service advisor" seemed a little out of it. Maybe she was new, but instead of asking others for help with questions she didn't know the answer to, she would "Uh... Um... I'm sure it is fine..." her way through the conversation. Even doing the initial paperwork she was ready to send us off on our shuttle without any information from us (maybe it was in the computer?) and without our car key. (important!) When we got back after our car was serviced, another man helped us, he was quick and professional, took our money. Much better. When I asked for our key, he wasn't sure where it was, started looking, and then our girl "service advisor" walked back up. She says there is a problem, our battery tested as bad, and our car wouldn't start when she tried to move it. Basically she informs me I have to buy a new battery before I can even leave. I told her our car has never had a problem starting. Ever. It seemed like a strange coincidence that it would suddenly go bad, and told her I wanted to try myself before I spent anymore money on a battery. When I got to my car, key left in the ignition, I found the handle that pops the trunk laying on the dash. It had been broken off and just thrown up there. The girl wasn't sure what it was, or how it got there. Meanwhile, miracle of miracles, my car just fired right up when I turned the key. I was furious by this point. She found someone from the service department that said it would have taken a lot of force for someone to yank the hood handle off like that, but it wasn't him and by this point our service advisor girl was mostly just looking vacant and obviously wishing we would just leave. The service guy pushed our handle back on (still looks like it may just fall off at any time) and we left. For three days I have said I plan on never going back to the Conway dealership ever again. Maybe they just had a bad day. I feel they may just have a bad employee. Either way, they are by far the closest place for me to have my car serviced. It sucks. That is all.

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Recommend Dealer
No
Employees Worked With
Service advisor Jessica Maxwell, Technician Cody Horton
August 06, 2019

"Oil Change time"

- ELAINECURD32

This is one chore that I do not dread anymore. Friendly staff and cool clean space to relax while waiting. Good coffee, strong and hot

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Recommend Dealer
Yes
Employees Worked With
don't remember names but all were awesome, friendly and polite.
August 02, 2019

"awesome"

- LARRYHORNE1409

They all way treat me like family when I come there. I appreciate all that Jessy did for me with my tire Thanks L Horne

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Recommend Dealer
Yes
Employees Worked With
Jessy and Andrew in service
July 31, 2019

"Service/tires "

- Angela

Excellent from minute you arrive to minute you leave! Friendly and professional. Very accommodating in every way. All work done in timely manner and even offer ride to work and back afterward. Thankful right here in town!

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Recommend Dealer
Yes
Employees Worked With
Don’t remember names but everyone very courteous and helpful, knowledgeable!
July 29, 2019

"Terrific Service"

- KB_12_13

Even though they didn't have a loaner for me to go to the doctor while my car was in Service, they got me in and out as quickly as possible.

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Recommend Dealer
Yes
Employees Worked With
Don't know
July 25, 2019

"Crain Kia of Conway sucks"

- KARIBETH

Crain Kia had my car for 4 months waiting on parts!! When they finally got the part when they started working on my car they called and said I needed my transmission flushed 4 new tires and an alignment. I knew this needed to be done but declined to have them do it for me so when they finally got my engine back in now my ac was not working which it was working when the car quit running I told them this and I was told I couldn’t prove that it was working cause nothing worked when they got the car because the engine had quit?!?!? I also know if they didn’t plug the lines good when they pulled my engine and moisture got in there in the 4 months my engine was out that is what likely caused the compressor to lock up. Hey hey ran this under my extended warranty because they said it wasn’t their fault but just like you hey said I couldn’t prove it was working they couldn’t prove they didn’t do it either but I am the one who had to pay for it!!!! When they finally got my car fixed and I went to pick it up there was absolutely no gas in my car( not that there was much in there when it broke down but the miles to empty would not even register 1 mile to go so I had to hope and pray I made it to the gas station which I did thankfully I turned my car off to put gas in it and when I cranked it back up my radio would not come back on!!! I went back to Crain Kia of Conway and asked hem what happened and the answer I got was well it worked when you left!!!! Welll I had been gone for 5 mins!!!!!!!!! Basically again I was told they didn’t do anything to mess with my radio just like they didn’t do anything to my ac and that it wasn’t their problem I will never use Crain Kia and will definitely try to talk anyone I know out of using them

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Recommend Dealer
No
Employees Worked With
Andrew in service
July 21, 2019

"Great was alot better then other Kia dealerships around"

- Brian Schuchmann

Awesome fast and detail oriented service. I have been to dealerships across the country and so far by far this one is the best. Awesome job

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Recommend Dealer
Yes
Employees Worked With
Forget his name but he was the service guy from california
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