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Crain Kia of Conway - Service Center
Conway, AR
963 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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963 Reviews of Crain Kia of Conway - Service Center
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February 24, 2024
Nice people in sales and service departments. We were pretty disappointed that the engine in our 2017 Kia Sorento died with 124k miles. There’s a warranty on the engine for a defect that covers a We were pretty disappointed that the engine in our 2017 Kia Sorento died with 124k miles. There’s a warranty on the engine for a defect that covers a new engine if the rods or bearings go. Unfortunately ours had a fuel intake valve that disintegrated (how I understood it) and ruined the engine. Kia wouldn’t cover it and we didn’t get any offer of help in replacing the engine. Seemed pretty poor to me from a company that’s acknowledged problems with the engine. I had been putting at least one quart of oil in the engine every week for over a year and was told that the engine would eventually die. It did, but not for the right reason. We were offered $500 on a trade which, I guess was their idea of trying to help us out. I sold the car online to “Peddle” for $2,780”. I was told they would do what they could to make things right but was not offered much in a trade and was not offeeed what I would consider any kind of a deal on purchasing a new or used car. Service techs were very nice and helpful and Lisa in customer care was very nice. The service manager did go to bay for me in trying to get the engine replaced but was turned down by his higher-ups. Overall pretty disappointed with Kia and how the whole situation was handled at the corporate level. More
by CARLBAUEL
Verified CustomerEmployees Worked With
Other Employees :
Lisa in Customer service was great. TJ in the service department was very helpful and a great tech., Andrew Peck
February 22, 2024
Awful communication with the service department. Still working on an issue that they said they were going to handle for a couple of months. They didn't even repair my car all of the way and now have Still working on an issue that they said they were going to handle for a couple of months. They didn't even repair my car all of the way and now have to bring it back because they didn't do what they were supposed to do. More
by tiffjo29
Employees Worked With
Service department, Deliaha
February 21, 2024
Kia service department always does great work. I used their shuttle service to get back from home to the service department. They always are friendly and welcoming. the knowledge and quality of se I used their shuttle service to get back from home to the service department. They always are friendly and welcoming. the knowledge and quality of service is A-one More
by josephriepe
Employees Worked With
Darian Hill
February 18, 2024
As I was traveling to a family funeral in Missouri, my window regulator broke. Crain Kia was very understanding and worked with me to get it repaired quickly and kept it safe until I returned. window regulator broke. Crain Kia was very understanding and worked with me to get it repaired quickly and kept it safe until I returned. More
by JANIE.VANDERGRIFF
Employees Worked With
I’m not 100% sure, but I think if was TJ? He was in service and was amazing!
February 16, 2024
The ease of booking and dropping my vehicle off is always impressive and Jeramie York is always wonderful. The waiting area is always welcoming; I can get my coffee and do some remote work. The professional impressive and Jeramie York is always wonderful. The waiting area is always welcoming; I can get my coffee and do some remote work. The professionalism and swiftness of the service team is why I keep coming back. More
by amberquaid2018
Employees Worked With
Jeramie York (I could be spelling his name wrong)
