Crain Kia of Conway - Service Center

Very good service. The manager was really nice and helpful when I had questions. I went in for an oil change but ended up getting some other parts replaced so I was there a little longer than expecte helpful when I had questions. I went in for an oil change but ended up getting some other parts replaced so I was there a little longer than expected. More

Wonderful services. I work overnight so I drop my car off in the mornings with instructions written on the envelope provided in the drop box. When finished they call with information on what was done and wha in the mornings with instructions written on the envelope provided in the drop box. When finished they call with information on what was done and what need to be done in the near future. I was able to pay for my services over the phone and since want going to make it before the service department closed they left my paperwork and keys with someone at the front desk. More

Communication is not great. My checkout receipt said things were completed that clearly were not. There's not really a point in making an appointment because no one checks. My request had everything on things were completed that clearly were not. There's not really a point in making an appointment because no one checks. My request had everything on there that I wanted done and almost none of it was. This happens consistently here so I won't be returning More

Every time I have service done at the dealership everyone goes above and beyond to insure that I am taken care of in the best possible way goes above and beyond to insure that I am taken care of in the best possible way More

Service Manager and Desk Employee were Fantastic. We Service Manager and Desk Employee were Fantastic. We Will never go to the GMC Place next door due to Service Manager Attitude towards my Spouse in Service Manager and Desk Employee were Fantastic. We Will never go to the GMC Place next door due to Service Manager Attitude towards my Spouse in a previous transaction. I believe they call him Moose. Why does he still work there??? More

A woman should not have to make the statement, "I may not be a man..." to be heard when describing problems with vehicle and service departments should not rely on computers to tell them everything that is w be a man..." to be heard when describing problems with vehicle and service departments should not rely on computers to tell them everything that is wrong with cars. Last I knew, break wear isn't picked up by computers. More

Everyone was nice, I went for a oil change the manager Lee Allen was really nice and informative really a nice guy we enjoyed our stay and will be back I really like the environment there Lee Allen was really nice and informative really a nice guy we enjoyed our stay and will be back I really like the environment there More

The staff is very nice and courteous! They have a very difficult job and I must say they did their job w the upmost in professionalism and honesty! difficult job and I must say they did their job w the upmost in professionalism and honesty! More

Brian the NEW service manager is bomb.com. He had a smile on his face and was willing to listening and help from the moment our car was pulled into the bay. He kept in contact with us throughout. Great choic on his face and was willing to listening and help from the moment our car was pulled into the bay. He kept in contact with us throughout. Great choice Kia.....glad you got rid of that other guy! Thank you for looking out for us Brian. More

Very helpful in finding a recall on a door issue we are having saving us money that's always good. it took a little longer than I had anticipated considering I had an appointment. having saving us money that's always good. it took a little longer than I had anticipated considering I had an appointment. More