Crain Kia of Conway - Service Center

The service on my vehicle was fine and that area respected the mask mandate. The staff on the sales floor did not wear masks. I respected the mask mandate. The staff on the sales floor did not wear masks. I More

Good experience with service center. Dissatisfied with those in front (salesmen) that felt mask wearing did not apply to them. Saw at least three in front. Had signs clearly posted masks were required o those in front (salesmen) that felt mask wearing did not apply to them. Saw at least three in front. Had signs clearly posted masks were required of all customers. I understand those working in the garage and I have no issue with that but the salesmen working indoor’s should and do know better. Very disappointed. More

Clean and super friendly. Listen to what I was inquiring and told me about the coupons that were available. Service was quick even though I was a walk in. Can't remember the the older gentleman who took me and told me about the coupons that were available. Service was quick even though I was a walk in. Can't remember the the older gentleman who took me to my car. But he was very receptive and kind and answered all my follow-up questions. Very easy to talk to. More

Came in early for an oil change, I was greeted by the service dept team and they were very courteous and professional, my car was finished very quickly service dept team and they were very courteous and professional, my car was finished very quickly More

Professional and nice explained what they did and what might need doing coming up thank you for the great service there great to work woth might need doing coming up thank you for the great service there great to work woth More

Frustrating that there were mask mandate signs on the doors yet majority of customers & several employees failed to comply. The sign even stated there were masks available for those who “did not have one doors yet majority of customers & several employees failed to comply. The sign even stated there were masks available for those who “did not have one.” More

Great service, the lady at the service was helpful and very kind. I went in as a walk in and was out of there in an hour or less. While I was in the waiting area I was approached by another female employe very kind. I went in as a walk in and was out of there in an hour or less. While I was in the waiting area I was approached by another female employee that asked if I would like some water, she also sanitized the remote for me. They serviced my car and washed it for me, thank you! More

Always able to get me in with in a day or 2 for service. Booked 2 weeks out now. Said I could do walk in but would ha e to wait. I did. Waited 2.5 hrs. No problem with that. I have taken my car every Booked 2 weeks out now. Said I could do walk in but would ha e to wait. I did. Waited 2.5 hrs. No problem with that. I have taken my car every 5000 mike's like my maintenance agreement says. I have heard a noice every so often from my car. I have mentioned this to them NUMEROUS times. She even put it in the notes this time. Still no one EVER says to me that they've looked at it. That is my only complaint. If it breaks outside of warranty it's in me and that SUCKS! More

Great service and friendly staff especially Coach and Bridgette! Service Department manager is awesome too! They were able to fix my radio that's not been working for 3 years. Bridgette! Service Department manager is awesome too! They were able to fix my radio that's not been working for 3 years. More

We are Senior Citizens and our car is an older model KIA. Most dealerships are understandably interested in new car customers. But this dealership has been courteous and extra friendly and nice to us from th Most dealerships are understandably interested in new car customers. But this dealership has been courteous and extra friendly and nice to us from the day we bought our car. That is why we always like to tell people who are thinking of buying a new vehicle to check KIA of Conway out. Not only to you get a great vehicle but the staff from sales to service department is outstanding. More