Crain Kia of Conway - Service Center

GREAT CUSTOMER SERVICE! Another great experience at Krain Kia. I dealt with a new employee (to me at least) at the check in desk and she was great. She kept me well informed Another great experience at Krain Kia. I dealt with a new employee (to me at least) at the check in desk and she was great. She kept me well informed as my car was being serviced. More

Customer care was good dropped my KIA off before 8 for oil change and service as advertised. It as ready for pick up by 930. When I returned aft 5 pm the counter lady staye dropped my KIA off before 8 for oil change and service as advertised. It as ready for pick up by 930. When I returned aft 5 pm the counter lady stayed late to get me checked out, Car was clean on the outside. Thank you Crain KIA More

Quick and Friendly The staff were very friendly! I was a walk in and the service team was able to get me in, and do my oil change along with all my recalls within a coup The staff were very friendly! I was a walk in and the service team was able to get me in, and do my oil change along with all my recalls within a couple hours. Glad to have a dealer I can trust with my Kia’s needs. More

Relaxed and professional Good coffee. Friendly staff. Comfortable seating. Answered all questions. The new service team is knowledgeable and friendly. Complementary wash and Good coffee. Friendly staff. Comfortable seating. Answered all questions. The new service team is knowledgeable and friendly. Complementary wash and vacuum is always appreciated. Good job Mr Crain More

Hope you have time! Service at this Dealership has gone downhill. Noone speaks to you like they used too. I had one salesman speak and say hello. That was it. I was h Service at this Dealership has gone downhill. Noone speaks to you like they used too. I had one salesman speak and say hello. That was it. I was here for just over 2.5 hours for an oil change, tire rotation and a recall I had no idea needed to be done. I have not received an email or anything by mail for this recall. So instead of may e an hour I was here for just over 2.5 hours. More

bad experience i originally had an appointment on Tuesday at 2. waited 1 1/2 hrs. said would be another 45 min. i couldn’t wait any longer. i originally had an appointment on Tuesday at 2. waited 1 1/2 hrs. said would be another 45 min. i couldn’t wait any longer. More

Prompt and accurate Upon arrival I was greeted in a friendly and professional manner. While the work was being done I waited in a comfortable area with a cup of coffee. Upon arrival I was greeted in a friendly and professional manner. While the work was being done I waited in a comfortable area with a cup of coffee. More

The worst service I’ve had Crain Kia’s employees are very unprofessional and no help when it comes to customers investments. Need new management. I wouldn’t recommend to anyone. Crain Kia’s employees are very unprofessional and no help when it comes to customers investments. Need new management. I wouldn’t recommend to anyone. I gave me the run around when I needed a service performed for a car I had purchased LESS than a month before. Finance manager RICH MOORE was extremely rude about the problem and gave me a hassle about getting me a rental to get to work while they repaired my vehicle , I will not be a customer anymore with them . luckily my warranty was still in effect because they did the bare minimum with poor customer service included . More

Vehicle service Had a quick service to my vehicle and appreciated the fast service. Quick in and out with pleasant waiting area at the dealership. Thanks thanks Had a quick service to my vehicle and appreciated the fast service. Quick in and out with pleasant waiting area at the dealership. Thanks thanks More

First Time to Wait I had to wait over an hour. I have always taken my car back to dealership for oil change and have never had to wait. I had an appointment but service I had to wait over an hour. I have always taken my car back to dealership for oil change and have never had to wait. I had an appointment but service was running over an hour late. I know things happen sometimes so I wasn’t upset. I left and came back. When I first bought my car, the dealership had delicious cookies. This time I couldn’t even find a bag of pretzels. More