Crain Kia of Fayetteville

Adrian was great. Would highly recommend him Very professional. Very respectful. Best car buying experience I ever had. Bought Kia Soul for my daughter and she loves it professional. Very respectful. Best car buying experience I ever had. Bought Kia Soul for my daughter and she loves it More

Had a good experience. Jack and Ed did a wonderful job. We appreciate the work they did for us. Hassel free. Thanks guys. This is the second vehicle we have bought from this dealership. We appreciate the work they did for us. Hassel free. Thanks guys. This is the second vehicle we have bought from this dealership. More

Was entered into a 2 year old car with low miles for a ok price. I would make the dealership have more inventory. Not many used cars or offer to try and find something else. price. I would make the dealership have more inventory. Not many used cars or offer to try and find something else. More

Great sales team all around managers included. We love Great sales team all around managers included. We love the 2022 stinger. What’s not to like about. Best salesman for KIA. Go hogs. BJR Great sales team all around managers included. We love the 2022 stinger. What’s not to like about. Best salesman for KIA. Go hogs. BJR More

The salesmen was very helpful and worked really hard to get the perfect vehicle for me and my family! Would definitely continue to do business with Kia! get the perfect vehicle for me and my family! Would definitely continue to do business with Kia! More

Low pressure sales. They found me exactly what I was looking for. The dealership was clean and professional finance was fast and straight forward. They even delivered it to my house after it was detaile looking for. The dealership was clean and professional finance was fast and straight forward. They even delivered it to my house after it was detailed after the purchase. More

We were very pleased with our experience with Crain Kia. This was mainly due to Jack Mabry. He was great to deal with!we were also very satisfied with our trade- in allowance and the ease in closing the dea This was mainly due to Jack Mabry. He was great to deal with!we were also very satisfied with our trade- in allowance and the ease in closing the deal! More

Roddy was great! He was super helpful and made us feel comfortable and confident with our decision. Collin also helped us and was fantastic, too. comfortable and confident with our decision. Collin also helped us and was fantastic, too. More

Great bunch of guys. I hadn’t ever purchased a Kia. Saw two tone Seltos on lot. Pretty vehicle... Chris helped me out , easy going, knew a lot about Kias. It drove real easy. Ed finally got me to where I w two tone Seltos on lot. Pretty vehicle... Chris helped me out , easy going, knew a lot about Kias. It drove real easy. Ed finally got me to where I was comfortable with payment an it was soooo easy peasy. Then Darren was a magician with his financing etch a sketch!!!!!! Thanks a lot my new Crain friends!!!! More

If I could give ZERO stars, I would. Do NOT ever purchase your vehicle from Crain Kia of Fayetteville. As a matter of fact, I will never purchase another Kia again! This dealership is the most corrupt, manip your vehicle from Crain Kia of Fayetteville. As a matter of fact, I will never purchase another Kia again! This dealership is the most corrupt, manipulative and shady business I have ever dealt with. To make an extremely long story short… We purchased a new Kia Sedona on 3/22/21 and then received a text message on 3/24/21 to return to re-sign paperwork. I spoke with the sales manager, who told me they found an extra rebate and our payment would go down by $5 a month; not much, but every bit counts. So we go in and re-sign everything. Both on 3/22 and 3/24 we were rushed to sign. Shame on us for not reading everything, but shame on them for deceiving us the way they did. The new paperwork did show the new payment…. But that paperwork has since disappeared. Not a single person at that dealership can seem to find these illusive documents. Conveniently though, they can put together a packet of papers dated 3/22, 3/24, and 3/26. Now mind you, we never signed a single document on 3/26… so who signed that? NOT US, and it’s not our signatures either. They conveniently, for them, added an extended warranty and a car care service contract for a total of $3400. We had explicitly told them multiple times that we didn’t want it, so they handed us a massive stack of papers, said we were getting a better rebate and lower monthly payment. While signing the warranty documents, we were told that paperwork was nothing more than our 3 years of FREE oil changes and we had to sign so they could send us our coupons. It wasn’t free, it cost us $3400. This amount just so happens to correspond with the exact same amount as our rebates plus our down payment, for... you guessed it $3400. We ended up paying penalties when we registered the van and we had to pay sales tax on the warranty we told them we didn’t want. To tentatively conclude this ridiculous mess, we have contacted the dealership daily since 4/19 to get a copy of the correct paperwork. It still hasn’t been done. It is nearly impossible to get anyone to return a call, text or email. It has been nearly 3 weeks of daily contact to get our paperwork, and they just keep sending random documents or a packet that doesn’t include the papers we signed on 3/24. I have never experienced anything like this in my life and if I could go back in time, I definitely would not go to Crain Kia of Fayetteville. More