Crain Kia of Fayetteville

Broken piece The staff was great but when I got in on the passenger side I noticed that a plastic piece lying on the floor I believe it to have come from the area The staff was great but when I got in on the passenger side I noticed that a plastic piece lying on the floor I believe it to have come from the area where the Air flow filter is. I can’t tell but it is a new broken piece. More

Diligent And Professional The team at Crain Kia are always a pleasure to work with. I appreciate their diligence and professionalism. I recommend Crain Kia to anyone in the are The team at Crain Kia are always a pleasure to work with. I appreciate their diligence and professionalism. I recommend Crain Kia to anyone in the area! More

Very Expensive but Less Painful I had an expensive repair but it was made less painful due to the assistance by Chris, front desk in the service department. They were forthcoming wit I had an expensive repair but it was made less painful due to the assistance by Chris, front desk in the service department. They were forthcoming with what was needed and the cost, Chris was very nice and arranged for me to have a courtesy car and even delivered my car when it was done......about 25 miles away. Very nice people all around! More

Best car buying experience The staff was knowledgeable and eager to answer questions. Everyone that we talked to(receptionist, sales man, sales manager and finance manager) was The staff was knowledgeable and eager to answer questions. Everyone that we talked to(receptionist, sales man, sales manager and finance manager) was very friendly, helpful and easy to work with. It was a super smooth process and there was no issues or complaints. The price that was set was firm and they wouldn’t budge on that, but for what I got, I was super pleased. Would definitely buy another vehicle from here! More

Brand New 2019 Sportage Chris Fertig was Great, he did an Outstanding job finding me the best fit for my situation! He was ver patient and understanding of my situation and Chris Fertig was Great, he did an Outstanding job finding me the best fit for my situation! He was ver patient and understanding of my situation and did his best to find the vehocle that fit me and my family! Thanks Chris and Everybody at Crain Kia of Fayetteville! You guys are The Best! More

A very peaceful place to buy a vehicle Very helpful employees. They ask your price range, about where you need to be with payments per month. The type of vehicle you are looking for. They s Very helpful employees. They ask your price range, about where you need to be with payments per month. The type of vehicle you are looking for. They showed me several for exactly what I was needing. No around the block test drive, but a long test drive to see how the vehicle truly drove. The financing department was excellent as well. I've been to several dealerships in the area and passed on all of them until I came here.. I never felt uneasy about anything at this dealership. They where friendly not pushy and knowledgeable about their vehicles. Also their warranty was the best I'd been offered yet - 100 yrs or 100,000 miles which ever comes first. More

Wonderful experience. Awesome employees. Very helpful and honest staff. Our salesman Andrew is a wonderful upstanding young man. He was extremely helpful and honest. It was Awesome employees. Very helpful and honest staff. Our salesman Andrew is a wonderful upstanding young man. He was extremely helpful and honest. It was an extreme pleasure to deal with Crain Kia. More

1st Time I Enjoyed buying a Car, Thanks, Andrew N.! I always dread car shopping, every experience crossed that fine line between helpful and downright pushy. Andrew was helpful and knowledgeable, withou I always dread car shopping, every experience crossed that fine line between helpful and downright pushy. Andrew was helpful and knowledgeable, without making me feel like I was the one being sold rather than the car.I realize selling cars is the goal, but a successful salesperson knows the difference between a customer that leaves feeling like they were "sold" a car vs. feeling like they "bought" a car. More

Not what I asked for Went in for a Respec of the computer system and the service department did several other unreqested (but still paid for) services but after 2 hours in Went in for a Respec of the computer system and the service department did several other unreqested (but still paid for) services but after 2 hours in the waiting room finally checked out WITHOUT the respecing ever being done... and now the service light has come on again. Very upset at service!!! More

Good experience We bought a new Kia Forte; good experience all the way around. It didn’t take long and everything went well. Monem Aldarwish was our salesman and we a We bought a new Kia Forte; good experience all the way around. It didn’t take long and everything went well. Monem Aldarwish was our salesman and we appreciated his friendly manner and professionalism; he and the others there made us feel comfortable. We are glad we chose Crain for our new car.. More