Crain Kia of Fayetteville

Matt Schmitt on the customer care team has been very helpful and knowledgeable! The best experience we have ever had with someone who truly cares . Thank you Matt! Jennifer ( from Illinois) helpful and knowledgeable! The best experience we have ever had with someone who truly cares . Thank you Matt! Jennifer ( from Illinois) More

Do not buy a Kia if you actually need to have a reliable vehicle to drive. They break down constantly and the service department can’t or won’t fix it. vehicle to drive. They break down constantly and the service department can’t or won’t fix it. More

They have had my car for 6 weeks plus. Nothing has been done. Nobody answers calls nor gives an honest update when In person queries are made. The cars and the service are equally bad. No Nothing has been done. Nobody answers calls nor gives an honest update when In person queries are made. The cars and the service are equally bad. No loaners available but lots of excuses to hand out. More

Terrible customer service. Would give a negative one star if I could. It's a long story but my 2024 Telluride has electrical problems. Approximately 3 weeks ago I stopped by a Would give a negative one star if I could. It's a long story but my 2024 Telluride has electrical problems. Approximately 3 weeks ago I stopped by and the service guy told me they couldn't service it that day and also they didn't have any loaners available. He told me I could make an appointment but he really didn't know when they could get to it and that he would call me next week as soon as they had a loaner and I could make the appointment then. All good and understandable and I appreciated his honesty. Since I never heard from them, I stopped by the dealership to see what I could do to get my car serviced. There were two guys sitting there and after a while, one did greet me with, "welcome, I'm new here so I probably can't help you but what can I do for you?" Okay....interesting greeting so we waited for another guy. I told him about my previous attempt at getting an app. and he said "that's why many people are not with us anymore". He gave me an appointment and said they would have a loaner ready. By the way the he was the only one that seemed to know what he was doing at all so I felt pretty good about it. I showed up at my appointment....again the same two guys sitting there looking at me like I was crazy and thus we waited for the "experienced guy" who had given me the appointment. He begins checking me in and I ask about the loaner which he told me I could have when I scheduled the appointment. I did get the loaner and left the car for a couple of days. I called yesterday and a gentleman picked up the phone and told me he would "walk back in the garage and check on it." He told me that the tech was doing the software update and recall work and that they would get back to me with an update, tomorrow. I didn't hear from them so I driving their loaner and decided to stop by the dealership and just inquire. Please note that I was in no hurry for the car as I was driving their loaner and wanted my car fixed.....especially the recall. I looked inside the customer service center and there we three guys sitting there with no customers so I thought I'd just call as I just wanted an update and didn't think it was ready. I called three times and despite being in there alone, none of them made a move to answer the phone. It was then that I noticed my car was in the exact same spot as they parked it when I left it the first day. I them went in and asked the younger gentleman about it and he said "oh yeah, it was me that talked to you yesterday." as soon as I said that it hadn't moved.....you guessed it.....we had to wait for "the guy". He knew they had not done anything on it and that it was parked where he left it two days ago. He then told me his "computer was down" and that he couldn't give me an update. When I told him it hadn't moved he said "yeah we had to take the mechanic that was going to work on it, to the emergency room and he probably is going to lose a finger." While I certainly do feel bad for the mechanic, I don't see how this affected my question. I then asked if they can just please tell me when they would get to it and that the younger gentleman had told me they already started it. He asked me who I talked to......keep in mind there was only three of them and only one younger gentleman. When I told him, he said "well he doesn't know, he's only a porter that moves cars." Then why was he answering the phone and giving service updates? I them just asked to get the car back and went and got it myself. More

I live 3 hours away. I stopped in to get oil changed while I happened to be in town. They were so very friendly and accommodating. Great experience! Austyn was awesome! T I stopped in to get oil changed while I happened to be in town. They were so very friendly and accommodating. Great experience! Austyn was awesome! Thank you !!! More

Austyn, he is the best! He is amazing and makes the process really smooth. He goes above and beyond for his customers and tries to help as much as possible. Great service an He is amazing and makes the process really smooth. He goes above and beyond for his customers and tries to help as much as possible. Great service and they know they’re stuff. More

Took my car in to get air conditioner fixed. They took time to explain what was wrong and got me fixed up and running in just a couple of days. Anytime I’m here to get vehicle serviced or buy on They took time to explain what was wrong and got me fixed up and running in just a couple of days. Anytime I’m here to get vehicle serviced or buy one, they go out of their way to take care of us and make us feel like family. Do To this great customer service, my daughter is using them to purchase her next vehicle. More

Great wonderful good work and awesome people and place neatness great mechanics great workers nice neatness great mechanics great workers nice More

Jacob and the guys I the service department are top shelf. Very attentive, fast and friendly. Have talked to Jacob a few times on the phone, always helpful. shelf. Very attentive, fast and friendly. Have talked to Jacob a few times on the phone, always helpful. More

I went to the dealership on Monday, June 8, 2020 for an oil change, tire rotation, and multi-point inspection. Trevor Batlle, the service advisor pulled my car into the shop. My tires were switched on me oil change, tire rotation, and multi-point inspection. Trevor Batlle, the service advisor pulled my car into the shop. My tires were switched on me. The tires that I had on looked blacker and newer than the ones that were put back on. I stopped at a tire shop before I took the car in to Crain KIA to have my tread measured. I had 7/32 and 8/32 tread. Trevor said my tires measured 6/32 and 7/32 when I was about to leave the service department.. I took my car into the tire shop that inspected my tires before and he said I had 6/32 and 7/32 tread depth. Trevor also closed the garage door when he pulled my car into the garage. The other two doors were open with vehicles inside. The temperature was 85 degrees outside. That also puts a damper on things since the garage door was closed. They also took one box from me which had two gallons of milk in it, cottage cheese, sour cream, french onion dip, and cream cheese.. We need honest and truthful employees. I had also bought a car from Crain KIA Fayetteville in 2019 and still wasn't treated fair. More