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Crain Kia of Fayetteville - Service Center

Fayetteville, AR

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51 Reviews

51 Reviews of Crain Kia of Fayetteville - Service Center

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September 12, 2022

Took my car in to get air conditioner fixed. They took time to explain what was wrong and got me fixed up and running in just a couple of days. Anytime I’m here to get vehicle serviced or buy on More

by CHRISZACHARY12
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Paul Robertson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zach Wyles
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 19, 2022

Great wonderful good work and awesome people and place neatness great mechanics great workers nice More

by KEISHALAWLESS40
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Robert Gilmore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roddy Hovey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Robertson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Collin Gongre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kenny Robe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marketing Team
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zach Wyles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Edward Sorenson, Christopher Rogers, Zane McConnell
April 14, 2021

Jacob and the guys I the service department are top shelf. Very attentive, fast and friendly. Have talked to Jacob a few times on the phone, always helpful. More

by Southwestdrifter
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Paul Robertson
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 15, 2020

I went to the dealership on Monday, June 8, 2020 for an oil change, tire rotation, and multi-point inspection. Trevor Batlle, the service advisor pulled my car into the shop. My tires were switched on me More

by Daisy039
Overall Experience
Recommend Dealer
No
Employees Worked With
Paul Robertson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Trevor Batlle
February 21, 2019

2014 Ford Edge My husband and I were in the market for a bigger vehicle, as we will be adding a new member in March. I had always loved the Edge and had wanted to te More

by GREEN2016
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Desmond Lackey, Darren Rocha
January 15, 2019

Very helpful Crain Kia was very very helpful and pleasant to work with. I am a college student at the University of Arkansas, and they were able to drop me off and More

by lyle.trenton
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Chris Fertig
January 15, 2019

Quick and easy Everyone is very helpful, courteous and friendly! Helpful and courteous. The employee I've dealt with the most is Cody in the service department. Als More

by anns123
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Cody was the employee I had the pleasure to deal with more than once. Sorry I do not know his last name., Terry Vanderent
January 12, 2019

Great service I have been extremely pleased with the service I’ve received. Everyone is friendly and helpful. I feel they do their best to take care of my vehicle More

by LMCKEE
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Chris Fertig
January 09, 2019

Full price slow service Key got stuck in the ignition. 6 days and 682 dollars later I find out they charged me 150 more for part than Kia.com More

by Rzbk
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Chris Fertig
Feb 05, 2019 -

Crain Kia of Fayetteville responded

Hello, My name is Douglas Steele and I'm the GM at Crain Kia of Fayetteville. I'm sorry we took a little longer than what would seem to be normal. The online prices that you mentioned are going to be lower. They are there for shops and do it your selfer's. The dealerships use part warehouses and with that comes mark up at each level, thus the higher prices. We do stand behind our work and workmanship so there is some piece of mind there. I do appreciate your business and I wanted you to know the reason behind the price differences. Take care and let me know if you have any issues. 479-387-9000

January 01, 2019

Pleased I am very please with the service we receive at Crain Kia. We started using their service department when it was still Superior Kia and have continued More

by Kia driver, RA
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Cody
1
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