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Crater Lake Ford

Medford, OR

4.1
250 Reviews

2611 Biddle Rd.

Medford, OR

97504

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250 Reviews of Crater Lake Ford

August 19, 2025

Megan was fantastic, she kept me updated, explained everything clearly, and made my service experience stress free. More

by Maddypeters14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Megan
August 12, 2025

They were very responsive & the person helping me was Josh Aguirre & he kept me updated with my truck & sent shuttle to pick me up when the job was done &nonce serving explained everything that was done More

by diego.rodriguex
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Aguirre, & Wes
Aug 13, 2025 -

Crater Lake Ford responded

Diego, thank you for sharing your feedback about Josh and the team! Here at Crater Lake Ford, we are always here to help so it is great you experienced no less. We look forward to working with you again in the future. Wishing you safe travels!

August 11, 2025

Crater Lake Ford salesmen lied, tricked, withheld information and then stuck me with a loan that will take 70 months to pay off! 70 months! That is nearly 6 years! Who thinks 6 years to pay off a car More

by cheryllynn90
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Nathan and another guy
Aug 11, 2025 -

cheryllynn90 responded

Update. John, the office manager I called when I did not hear back from Nate or Brandon, said not to worry, that he will get it all straightened out. I will let you know the outcome.

Aug 12, 2025 -

cheryllynn90 responded

John called and told me it’s too late to get our car back but guaranteed me that when the paperwork returns from processing that I will get the extra warranty removed and pro rated.

Aug 18, 2025 -

Crater Lake Ford responded

Hello Cheryl and Francine, thank you for taking the time to leave a review. I am happy we were able to connect and discuss the specifics of your transaction. I look forward to continuing to work with you. Thank you. John Okoniewski - General Manager - (541) 727-0538

August 08, 2025

Service Advisor Phillip H (Mazda side) was extremely helpful with my recent visit for an oil change and a recall service. He greeted me upon arrival and filled out the form for me. He was in direct cont More

by daisyhorn60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phillip H
Aug 11, 2025 -

Crater Lake Ford responded

Hi Daisy, thank you for the kind review! We are thrilled that Phillip and our team made your visit so seamless! Thank you for choosing Crater Lake Ford and for sharing your support online. We look forward to assisting you in the future!

August 07, 2025

Megan is the best in the shop. . she is very good at her job. Friendly and professional. More

by Webbigjon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Megan
Aug 08, 2025 -

Crater Lake Ford responded

Thank you for your positive feedback! It is great to hear you had a wonderful experience and that Megan could make it that much better. We look forward to seeing you again here at Crater Lake Ford!

August 01, 2025

Phil’s customer service is phenomenal! I also appreciate the summary video that the technician provides us with at the end of our appointment. Hearing and seeing the recommendations is im More

by Tamara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil
Aug 04, 2025 -

Crater Lake Ford responded

Tamara, thank you for sharing your positive feedback about Phil and the team! We are grateful for your business and we hope to see you again at Crater Lake Ford!

July 29, 2025

Fast and convenient service. Charged less than quoted amount and took less time. Always happy with my service. More

by tiaramcelyea
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Megan
Jul 30, 2025 -

Crater Lake Ford responded

Hi there, thank you for your feedback! We're glad to hear you had a fast and convenient experience at Crater Lake Ford and got in and out with better than what we promised. Our team looks forward to serving you again! Take care!

July 27, 2025

Great service department. In and out quickly. Loved the video that they provided during the service @ More

by siegfrieds2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil
Jul 28, 2025 -

Crater Lake Ford responded

Thank you for the feedback! We’re so pleased to hear you enjoyed our quick service and video updates. Thank you for choosing Crater Lake Ford and we look forward to seeing you in the future!

July 25, 2025

Meghan was great. She was very helpful through the time my car was there getting work done. More

by Joe K
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Meghan B
Jul 25, 2025 -

Crater Lake Ford responded

Hi Joe, thank you for your feedback! It is always great to hear that our team here at Crater Lake Ford was helpful and thorough and that Meghan played a big role in this. We look forward to seeing you again, safe travels!

July 16, 2025

Thank you Jake S. For a pleasant experience, buying a new (used) car is never that easy. However you made it very pleasant. More

by Shelley and Dan
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jake Stoval
Jul 18, 2025 -

Crater Lake Ford responded

Shelley and Dan, we appreciate your kind feedback about Jake and the team! Thank you for choosing Crater Lake Ford and congrats on your new-to-you vehicle.

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