Crater Lake Ford

Staff was attentive, had the used vehicle that we were most interested in charged (plug in SUV) and ready for us to try out within a couple minutes of our arrival. Very knowledgeable about the car and its most interested in charged (plug in SUV) and ready for us to try out within a couple minutes of our arrival. Very knowledgeable about the car and its features and could answer all our questions. Ultimately, we were able to come up with a good cash price included extended service and warranty More

John gives me a call and asks if I can come in early because of a staff shortage. I said sure, it's Friday, the day after Thanksgiving. I arrive at 11:15, leave at 1:45 for an oil change. I had requeste because of a staff shortage. I said sure, it's Friday, the day after Thanksgiving. I arrive at 11:15, leave at 1:45 for an oil change. I had requested my front tires be rotated to the rear, the rear tires rotated to the front. The Gal at the service counter told me this is "normally" how they rotate the tires. I gave that a little thought and said, uh oh, because they didn't rotate this way last time.... She went to lunch, so I found John and asked again my tires be rotated back to front, front to back because of the wear on my front tires. He said he would tell the mechanic. I mark my tires because Butler Ford in Ashland, where I purchased the vehicle didn't rotate my tires and tried to charge me? I brought the service manager out, showed him how I mark the tires and told him the mechanic did not rotate my tires. I did the same with the Gal at Crater Lake, so I wasn't charged for the rotation. The mechanic wrote "more tread on rear tires" and didn't rotate any tires. As a bonus, the mechanic smeared the dead bugs on my windshield all over, so it's actually worse? I trust the mechanics read these reviews as a point of pride for a good laugh. After reading several other reviews I see nothing changes. More

Bought a 2021 VW Atlas on new years eve 2022. During the test drive noted that the backup sensors were beeping and the alert was popping up when there was nothing behind the car. Salesman noted During the test drive noted that the backup sensors were beeping and the alert was popping up when there was nothing behind the car. Salesman noted that they would take care of whatever the issue was and it was still under manufacturer warranty as the car only had 7000 miles. They couldn't get me in for 2 months and when they did they said I had to take it to Lithia VW since it would be covered under warranty. Took it to Lithia and they found that the car had been rear ended previous to me buying it and the rear sensors were replaced with non-OEM parts so it is not covered under warranty. Left 7 different messages for the Sales Manager and Service Manager at Crater Lake Ford and have received no calls back. Now I am stuck paying $800 out of pocket. More

Crater Lake Ford's service department is the worst dealership service i have ever experienced. They never answer the phone; they do not return your call; they don't know what they are doing when they dealership service i have ever experienced. They never answer the phone; they do not return your call; they don't know what they are doing when they diagnose your car's problems, especially if it regards the sensors and computerized features. They cannot even diagnose a rear-end noise, to try to fix it. They told me it was the wind. I have a so-called lifetime oil change program. I will never return to that Lithia dealer for any purpose, including an oil change...NEVER!! More

They have the worst service department ever. They won't take your calls. They don't let you know what is going on with your vehicle. John Oppy one of the service advisors is a liar and you can't They won't take your calls. They don't let you know what is going on with your vehicle. John Oppy one of the service advisors is a liar and you can't trust what comes out of his mouth. This happened to me the last three times I came in. Three times in a row is just totally bad service. Every time I leave there I'm pissed of due to there service department. Manager doesn't know how to run it. More

I had my 2003 Ford Expedition towed in for engine failure. I dealt with Trevor S. at the beginning and he was fine at the start! I was later told the transmission needed to be replaced also and I ok failure. I dealt with Trevor S. at the beginning and he was fine at the start! I was later told the transmission needed to be replaced also and I okayed that repair. On 3 July 2023 I received a call from a different service writer named Megan and was informed of some issues with replacement parts and that my Expedition should be ready later that week, it wasn't! My calls and voicemails were not returned! Finally Megan called to inform me my vehicle was ready for pick-up. After paying $14,746.99 for repairs my vehicle was returned filthy inside and out and missing the right front wheel lug-nut cover and you guessed it no response to voicemail left upon discovery of missing lug-nut cover! Extremely poor communication with service writers due to overall care about customers especially after you pay your bill in full!!! More

Jt tiedemann sold me a truck and worked with me pleasantly to answer questions and work out the deal I wanted. He and the rest if the staff I worked with did a great job pleasantly to answer questions and work out the deal I wanted. He and the rest if the staff I worked with did a great job More

TOOK MY 2005 F150 TO HAVE IT FIX AND TALK TO SERVICE ADVISOR'S JOHN OPPY WAS THE BEST PERSON HE DID AS HE SAID GOT MY TRUCK LIKE HE SAID IT WAS GREAT NO BETTER PLACE AROUND THANK JOHN D ADVISOR'S JOHN OPPY WAS THE BEST PERSON HE DID AS HE SAID GOT MY TRUCK LIKE HE SAID IT WAS GREAT NO BETTER PLACE AROUND THANK JOHN D More

Left voicemail & text message For John Opps on Monday 7-3-2023. Has not responded. He also gave me inaccurate info for tire rebate last June and I was unable to receive rebate on purchase of 4 tires. Wil 7-3-2023. Has not responded. He also gave me inaccurate info for tire rebate last June and I was unable to receive rebate on purchase of 4 tires. Will not be back for any service. More