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Crater Lake Ford

Medford, OR

3.8
236 Reviews
Call Dealership (541) 773-3673

2611 Biddle Rd.

Medford, OR

97504

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236 Reviews of Crater Lake Ford

May 25, 2025

I worked with Phillip at Crater Lake Mazda. His level of communication and service was exceptional. I will refer him to everyone. More

by Rhonda r
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phillip
Report | Print
May 28, 2025 -

Crater Lake Ford responded

Rhonda, it is nice to hear that Phillip provided exceptional service at Crater Lake Ford. Thank you for recommending him and supporting our team!

May 24, 2025

My sales experience was good years ago. Repair/maintenance has been ok but do not like the new automated system. It is confusing and seems to get stuff wrong. Please work on those bugs!! More

by susankstrong
Recommend Dealer
Yes
Employees Worked With
Megan, Service advisor (was Mikaela)
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May 27, 2025 -

Crater Lake Ford responded

Thank you for sharing your feedback with us at Crater Lake Ford. We're glad to hear about your positive sales experience, but we're sorry the new automated system has been confusing. We'll definitely look into improving it and appreciate your patience as we work out the bugs!

May 23, 2025

Thank you for change all the filters and rotating the tires with my oil change.. More

by highenergy62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure, wish I did.
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May 27, 2025 -

Crater Lake Ford responded

It is great to hear our team at Crater Lake Ford left a positive impression, and we look forward to assisting you again soon!

May 19, 2025

Nathan and management is the best I’ve experienced. Also, Megan in service was fantastic. I highly recommend this dealership to anyone. More

by Randy
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nathan in sales. Megan in service
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May 19, 2025 -

Crater Lake Ford responded

Randy, thank you for the glowing recommendation! We're delighted to hear that Nathan, Megan, and our Crater Lake Ford team provided such a fantastic experience. We appreciate your support!

May 15, 2025

Crater Lake Ford is the only dealer I service my Mustang at. They only recommended services that I know my car needs and are the only people I trust picking up and dropping my car off. It’s truly a pleasure More

by ccompeau937
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Megan Buchanan, Taylor Tolen
Report | Print
May 16, 2025 -

Crater Lake Ford responded

Thank you for trusting Crater Lake Ford with your Mustang's service needs! We're delighted to hear that our team has earned your confidence and made the process enjoyable. We look forward to continuing this great relationship!

May 13, 2025

Everyone there wants to help you and are very friendly. The work is done in a timely fashion, which I really appreciate More

by ladydi911
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
nice young customer service lady
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May 13, 2025 -

Crater Lake Ford responded

We're delighted to hear that our team at Crater Lake Ford provided friendly and efficient service. Thank you for sharing your experience with us!

May 12, 2025

I need to schedule an appointment for my pickup. It has a squeak in the drive train More

by wonave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John
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May 13, 2025 -

Crater Lake Ford responded

We really appreciate you taking the time to leave Crater Lake Ford this awesome review, thank you!

May 11, 2025

Megan and the technicians do a really great job for their customers by providing good customer service and mechanical work on vehicles. More

by Free2drift23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Megan
Report | Print
May 12, 2025 -

Crater Lake Ford responded

We're delighted to hear that Megan and our team at Crater Lake Ford provided you with excellent service! Thank you for recognizing their hard work in both customer care and vehicle maintenance. We appreciate your support!

May 08, 2025

Work quality is always the best Everyone is so personable and you just know that the ford team is there to help you. More

by John doe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Megan and John were there on this service as always they make you feel like your talking with someone you have known for a long time.
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May 09, 2025 -

Crater Lake Ford responded

John, we're delighted to hear that our team at Crater Lake Ford made such a positive impression! Thank you for your kind words and support. We're always here to help with anything you need!

May 01, 2025

John was great in the service department. He was very helpful, and he explained everything in a clear and concise manner. He is definitely an asset to the service department! Thank you! More

by willard4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John
Report | Print
May 01, 2025 -

Crater Lake Ford responded

We're delighted to hear that John provided such helpful and clear service at Crater Lake Ford. We appreciate your feedback and will make sure he knows about your kind words!

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