Crater Lake Ford

John was great in the service department. He was very helpful, and he explained everything in a clear and concise manner. He is definitely an asset to the service department! Thank you! He was very helpful, and he explained everything in a clear and concise manner. He is definitely an asset to the service department! Thank you! More

Excellent. Was in and out in less than 2 hours. Drove off with the truck I’ve been looking for, for months Was in and out in less than 2 hours. Drove off with the truck I’ve been looking for, for months More

Service Department staff aim to please, work hard, Megan Buchanan helped me, is pleasant, understanding, calm, patient, keeps me updated on details. Buchanan helped me, is pleasant, understanding, calm, patient, keeps me updated on details. More

Michael Maloney! Thank you so much. I highly recommend talking to Michael if you are looking for a new car or truck he is very polite and knowledgeable about cars and Thank you so much. I highly recommend talking to Michael if you are looking for a new car or truck he is very polite and knowledgeable about cars and trucks on the lot or even special orders. We ordered a truck and Michael was our representative. He was great at getting us what we wanted and didn’t try to pressure us into buying something that was on the lot already. He goes the extra distance to make sure his customers feel taken care of more like a friend than a car salesman. More

January 2025, Service dept was great again, Megan Buchanan aims to please always, as do all staff, very timely work, updates the customer often, staff work quickly and very hard even when understaffe Buchanan aims to please always, as do all staff, very timely work, updates the customer often, staff work quickly and very hard even when understaffed, are friendly, patient and understanding, very pleased again. I always bring my vehicle to Crater Lake Ford Service. I trust the staff to keep my vehicle in safe operating order. I purchased my CPO Ford Edge SEL AWD SUV in 2013 and continue to bring it here for servicing, repairs, advice. I depend on service department staff to keep my vehicle in safe running condition and continue to not hesitate to recommend this service department to everyone. Thankful for all staff. I appreciate them for working and caring. More

My sales representative Nathan was VERY personable and professional and my service advisor Meghan ALWAYS greets with a smile and knows exactly how to deal with whatever issues I have had. I highly recomme professional and my service advisor Meghan ALWAYS greets with a smile and knows exactly how to deal with whatever issues I have had. I highly recommend this company and their staff. I've always been very satisfied with their care and services. More

Still trying to resolve getting a second key fob for a used 2024 Subaru that we bought from them, also the car had more miles on it then stated on DMV paperwork. Crater Lake Ford did correct the DMV paper used 2024 Subaru that we bought from them, also the car had more miles on it then stated on DMV paperwork. Crater Lake Ford did correct the DMV paperwork after we pointed out this would effect the Blue Advantage Warranty and it's illegal. No call back, regarding the fob replacement management said they are working on it, and salesman will arrange and call back with details regarding fob replacement, we're still waiting one month later. More

I came in just to look and repeatedly told the salesman I didn’t want to buy anything because I didn’t want to hit double digits meaning I didn’t want a 10th vehicle and feel like they took advantage of me b didn’t want to buy anything because I didn’t want to hit double digits meaning I didn’t want a 10th vehicle and feel like they took advantage of me because I had just lost my wife of 38yrs a month earlier and still grieving and when I asked for the window sticker what they sent was $8000 less than what they managed to take me for and believe if this had been 2 or 3 months earlier my wife would have still been alive and they wouldn’t have been able to both pressure and rip me off to the tune of an extra $8000 over the sticker price needless to say it’s now been long enough sense her passing that I know it’ll never happen again and shouldn’t have happened and although I did buy a truck there back 2011 that was also before they were bought out by Lithia and there pressure techniques and can honestly say I’ll never buy another vehicle again there or any other Lithia or Lithia disguised under another name or allow myself to be taken advantage of again by crooks like them More

Do not buy from them they don’t honor their agreements and the sell junk. Drove the truck less than a week and it broke down and they won’t fix it! Pic in comments of truck being towed with the Crater La and the sell junk. Drove the truck less than a week and it broke down and they won’t fix it! Pic in comments of truck being towed with the Crater Lake License plate less than a week after I purchased it. It is still in the shop since Oct 29 I drove the truck off their lot earlier that week of October. It couldn’t even make it to its first oil change!! It is covered under their warranty… but they apparently don’t care that I’m out a vehicle and will get to it when they feel like it on month 5 without my vehicle! More