Crater Lake Ford

We have bought two vehicles in the past from Crater Lake Ford: one new truck and one used car. The (con)Fusion is the third. For our last purchases, we have had excellent experiences with the sales departme Ford: one new truck and one used car. The (con)Fusion is the third. For our last purchases, we have had excellent experiences with the sales department. It is too bad that this current purchase will be our last at this dealership. Mr. Sparks was initially quite efficient and friendly. He gave us an excellent price and trade in for our old car. But the quality of his service deteriorated badly after the deal was done. My husband and I were unable to reach him by phone or email regarding a second set of keys he said he would have for us two days after we bought the car, and we also asked that someone locate our garage door opener left in our trade-in vehicle. He chose to ignore two messages left on his personal cellphone, as well as numerous emails. To say this was puzzling and extremely annoying would be an understatement. We felt very embarrassed at the numerous attempts we made to locate both the keys and the garage door opener. The garage door opener later appeared at the front desk but somehow there was no second set of keys initially promised by Mr. Sparks. It was later that we learned Mr. Sparks was out of town. This does not really mitigate the exasperation we felt at being ignored since we had called his personal cellphone number without any response. My husband and I felt he could have told us he would be gone and given us the name of one of his colleagues to speak to. Upon his 'return,' his subsequent phone message and email were contradictory and blatantly dishonest. All of this is quite sad since we enjoyed our initial meeting with Mr. Sparks and felt he helped us with the purchase with respect and ease. The Fusion is wonderful and we are happy to have it. I hope the quality of our experience with the service department will up for the unpleasantness of the after-purchase. More