Crescent Ford

Everyone was friendly and helpful !! Kudos to Jerry, Sam and Kim !!! All my questions were answered, felt very comfortable in buying my car !! I Highly recommend Crescent Ford to all !! Kudos to Jerry, Sam and Kim !!! All my questions were answered, felt very comfortable in buying my car !! I Highly recommend Crescent Ford to all !!! More

Routine Service I am always pleased with the service my car receives during routine service. With 3 ford vehicles, one is always in need of routine servicing, and I a I am always pleased with the service my car receives during routine service. With 3 ford vehicles, one is always in need of routine servicing, and I am never disappointed with the service. I would recommend the dealership. More

Slow Service help, half of desk staff on coffee break Had an appointment, two people at the service desk trying to handle the large influx of customers. Two more agents show up after traffic subsides and Had an appointment, two people at the service desk trying to handle the large influx of customers. Two more agents show up after traffic subsides and I waited to get the truck checked in. The third agent tells me he can't help me because the other guy is my "service agent". Meantime, I have no idea who my service agent is, but I had an appointment, which did not matter. Stop assigning "a service agent" and break up your service desk to Appointments and Non-Appointments. You penalize those that bother to make appointments. Your staff can be replaced by robots because they certainly act like they are--- zero caring or empathy. Purchased this truck used recently from you and supposedly was "inspected" before putting it up for sale. However, the oil was never changed and was dirty, so I imagine, no inspection was performed on this truck before selling it. I have also been told now that the gas tank had a hole in it, which makes me even more suspect of any pre-sale inspection of any type. When I got home, I noticed that I got my truck back from service with a broken rear fender stabilizer bar, nice. Thanks for the memories! More

Service I was thoroughly pleased with the work done by Ford, on this date! I will certainly use them every time I need service work done. I was thoroughly pleased with the work done by Ford, on this date! I will certainly use them every time I need service work done. More

Recall and service They took care of the recall, replaced a door latch, seat belt clip, changed oil, rotate tires, bought a SIM card to update the GPS system. They took care of the recall, replaced a door latch, seat belt clip, changed oil, rotate tires, bought a SIM card to update the GPS system. More

Repeat customer, pleased again ! I found the dealership to be very easy to work with. Jerry Bowen was excellent. I would highly recommend this dealership. They have a very friendly an I found the dealership to be very easy to work with. Jerry Bowen was excellent. I would highly recommend this dealership. They have a very friendly and attentive crew and really follow up with the customer ! More

Purchase to Service...always 1st class Crescent Ford had the perfect Ford Edge...and I searched online ALOT! Received a great deal and Crescent Ford continues to deliver with their service Crescent Ford had the perfect Ford Edge...and I searched online ALOT! Received a great deal and Crescent Ford continues to deliver with their service. Helpful and friendly staff! I recommend starting with Crescent Ford...saving you time and money More

Crescent Ford Great place to purchase a car. Very friendly staff and owners. They have a very nice facility and it easy to get in and out. I would highly recommend Great place to purchase a car. Very friendly staff and owners. They have a very nice facility and it easy to get in and out. I would highly recommend More

Seventh Purchase This truck is my seventh purchase from Crescent Ford in as many years. Dave Bacorn has always been easy to work with. For each of the kids we were l This truck is my seventh purchase from Crescent Ford in as many years. Dave Bacorn has always been easy to work with. For each of the kids we were looking for a type of vehicle, not a specific model. Dave would watch for used cars entering the lot and would contact me with options. He sometimes had to show several vehicles but we always were able to find a match. Dee is the ultimate professional at his job. He understands the paperwork and takes the time to explain each one to my satisfaction. Thanks for all the miles. More

Good Work Poor Billing Took my wife's 2013 Explorer in for brake work. Setting up the appointment and the initial assessment work smoothly. Had a call within 2 hours with su Took my wife's 2013 Explorer in for brake work. Setting up the appointment and the initial assessment work smoothly. Had a call within 2 hours with suggested resolution. I was contacted and told my vehicle was ready, I asked and was given the price for repair. Upon arrival the price had increase by $200. Representative stated he had made a mistake when he gave me the total, which was written down, and asked if I would split the difference. Didn't feel I had much of a choice because I was in a hurry when picking up the vehicle. More