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Crescent Ford
High Point, NC
466 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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466 Reviews of Crescent Ford
May 28, 2026
I thought servicing my truck at my home was great. The technicians were on time very professional entered and all of my questions. I will probably do this again on the next service. The technicians were on time very professional entered and all of my questions. I will probably do this again on the next service. More
by Donnie
Employees Worked With
I did not deal with these gentlemen
May 22, 2026
Went in for oil change and troubleshoot "hesitation" when accelerating out of electric drive. Was not happy with $185.00 diagnostic fee. Could not duplicate the hesitation. Next day, happened again couple ti accelerating out of electric drive. Was not happy with $185.00 diagnostic fee. Could not duplicate the hesitation. Next day, happened again couple times More
by atsmgm
Employees Worked With
Shawn Morin
May 21, 2026
Polite, courteous service contacts from the time you enter the door. Did not pressure me for any upcharges. Made sure the service was done on a timely manner. enter the door. Did not pressure me for any upcharges. Made sure the service was done on a timely manner. More
by lawdww
Employees Worked With
Shawn
May 18, 2026
False documentation of services that were supposed to be done and weren’t and this is the second time this has occurred. After calling regarding the issue, nothing was or has been done to fix this constant done and weren’t and this is the second time this has occurred. After calling regarding the issue, nothing was or has been done to fix this constant problem. Paying for the “Preventive Maintenance” package at the sell of my vehicle was an absolute lie and it is as if I’m being robbed of the work that I paid for initially. More
by darennunn903
Employees Worked With
Spoken with Phyllis about issue to no resolution, David Martin
May 15, 2026
This dealership is first rate. I got right in on time and with courteous service. I will continue to use this company for all my vehicles needs. I got right in on time and with courteous service. I will continue to use this company for all my vehicles needs. More
by Tyromatthews.sam99
Employees Worked With
Brandon Price, Doug Shores
December 19, 2025
We have been going to Crescent Ford for more than twelve years for service, both cars and a truck. I have never been disappointed in their service. We also purchased a car from Crescent Ford. years for service, both cars and a truck. I have never been disappointed in their service. We also purchased a car from Crescent Ford. More
by msnc302
Employees Worked With
Shawn Morin
September 03, 2025
I bought my Ford Transit on June 9, 2025, and as of today I still haven’t received the registration. The person who handles paperwork apparently left the office without telling anyone, and since then no one I still haven’t received the registration. The person who handles paperwork apparently left the office without telling anyone, and since then no one responds to emails or phone calls. Completely unprofessional, useless, and thankless service. I would strongly caution others before doing business here. I am still driving with expired Temporary Plates, No License Plates still. More
by viresh_sinha
Employees Worked With
Jordan Tolani Finance person & Karter Oetjens, sales person, Kim Cecil
May 13, 2025
My truck was towed to the dealership on mother’s day Sunday for a transmission issue. On Monday morning, Jessie in service called me to find out my problem. He said it might be toward the end of the wee Sunday for a transmission issue. On Monday morning, Jessie in service called me to find out my problem. He said it might be toward the end of the week before a tech. could diagnose the problem which I was ok with. That afternoon he called back and gave me a diagnose on the transmission problem and also stated that my rear brakes needed replacing which I was aware of. They do a complete check over of the vehicle while in service which I was grateful for. I told them to fix the issue with the trans. and also replace the brakes. Jessie said they might need to order the part and it would be later in the week before the truck was ready. Well, Jessie called me Tuesday morning and said the truck was ready and the total bill was actually less than quoted which was a huge relief. Crescent Ford and Jessie in service has earned my respect and business from now on. Highly recommend!! More
by Raialexander1960
Employees Worked With
Jessie
March 12, 2024
Labor cost outrageous. .. For 6 hours over 1k Parts $230... Never again. Looking for somewhere else that will not rob me blind.. .. For 6 hours over 1k Parts $230... Never again. Looking for somewhere else that will not rob me blind.. More
by Disappointed customer
Employees Worked With
Sean
