Crescent Ford

Crescent Ford I have been doing business with Crescent Ford for over 8years. Their service department is top notch and their customer service is impeccable. I rec I have been doing business with Crescent Ford for over 8years. Their service department is top notch and their customer service is impeccable. I recently purchase a new car from this dealership. My car buying experience was exceptional. My salesman, Robert Smithers was knowledgeable, professional and very easy to work with. My previous experience and having Robert Smithers assisted me with my selection & guidance is the reason I purchased my new vehicle from Crescent Ford. After I made my selection the other staff that I interacted with during the sales transactions were amazing as well. Thank you, Crescent Ford ! ! ! Janet More

Very Helpful and friendly! Robert Smithers was awesome! He was willing to work with us and keep us updated along the way! Not only was he helpful in finding the vehicle we neede Robert Smithers was awesome! He was willing to work with us and keep us updated along the way! Not only was he helpful in finding the vehicle we needed but he also was very knowledgeable about the car itself and was able to explain everything we needed to know about the car! We were very grateful for his help! More

1st time at Crescent Ford I had a great experience over a used 2017 Fusion Hybrid I recently purchased. Hap and Robert were a pleasure to deal with. Robert Smithers handled the I had a great experience over a used 2017 Fusion Hybrid I recently purchased. Hap and Robert were a pleasure to deal with. Robert Smithers handled the sale and is a fine gentleman. Smoothest car purchase I have ever made. Thanks! More

Sales,serve and body shop, all are fantastic. Low key and e This is one of the best dealerships, i have ever worked with. Bought 2 cars this year and both experiences were awesome! Service and Body shop visits This is one of the best dealerships, i have ever worked with. Bought 2 cars this year and both experiences were awesome! Service and Body shop visits have also been superb. The entire team works well together in service of the customer. More

No hassle friendly environment This dealership is by the best I’ve been to in my lifetime. Jerry Bowen is a straight shooting, no nonsense salesman. He was upfront, honest and trus This dealership is by the best I’ve been to in my lifetime. Jerry Bowen is a straight shooting, no nonsense salesman. He was upfront, honest and trustworthy. We’d go back over and over.. thank you Jerry! More

Three Service Dept Employess Failed me miserable I called to get a quote and to ask questions about the part I was going to need. I was quoted approx $500 for what I need and that was installed prici I called to get a quote and to ask questions about the part I was going to need. I was quoted approx $500 for what I need and that was installed pricing. I was told to make my appointment ahead of time because the part is not a stock item. I educated myself on what I needed to do. I had my facts Less than 2 weeks later I called to make the appoint. I explained to the girl the part had to be ordered ahead of time, its not a stock item. I arrive on time. Brandon Price proceeded to tell me that whoever quoted me way underquoted because it was going to be much more than the approx $500. In fact he stood there for 30 minutes running his mouth trying to tell me all he knew and that apparently I didn't know what I was talking about. I finally told Brandon that I wanted the work done that I had come in there to get down and just make it happen. He called someone.. guess what NO PART WAS ORDERED. I went storming out of the building. A call to the service manager only confirmed to me that he was going to support and lie for Wendy and Brandon although neither one did their jobs and failed to get my car fixed. Turns out the man that quoted me several weeks before was indeed the service manager himself and he confirmed the quote that he first quoted me 2 weeks earlier. Brandon was apparently trying his best to get more money out of me by overcharging me when in fact IT WAS HIS BOSS that quoted me the repair cost. I asked Doug the service manager why Wendy didn't order the part.. His answer... I don't know. Why did Brandon try to over charge me I DON"T KNOW. Without a doubt the worst customer service EVER. PLEASE DO NOT TAKE YOUR CAR TO CRESCENT FORD. They do not have adequate employees Oh by the way, Hap O'Hair called me to say that Wendy didn't have the authorization to order my part. The service manager Doug said she did. HAP LIED TO ME ?????????? Why ???????????? That means 4 people failed me today. All 4 !!!!!!!!!!!!!! More

See Dave Bacorn! I Love my Ford EcoSport! The Ford EcoSport is an awesome ride! A very comfortable seat, great handling, and this smaller SUV can easily load all my gear and pull my 18’ Buccan The Ford EcoSport is an awesome ride! A very comfortable seat, great handling, and this smaller SUV can easily load all my gear and pull my 18’ Buccaneer. I also highly recommend Dave Bacorn, a great sales experience. He made sure I had driven al” the options and was ready to do the deal. More

2016 to 2018 Ford Explorer This is my second time purchasing from Crescent Ford and with Robert Smithers! Can't say enough of how much Robert has done for me. From buying my 2 This is my second time purchasing from Crescent Ford and with Robert Smithers! Can't say enough of how much Robert has done for me. From buying my 2016 Ford Explorer to buying my new 2018 Ford Explorer he was very patient with me. He found the car I wanted and had it brought in from WV, worked with me on getting the best deal and having it all ready for me when I was ready. The rest of his team is on point too, including service as I took my 2016 to them and was always treated with respect and courteous! Thank you Crescent Ford and BIG thanks to Robert Smithers for all your help and my new SUV! More

Purchase of cpo F-150 David Martin was the perfect salesman to get my perfect truck. Process was as simple as ordering a pizza. 25 mpg, all the bells and whistles, all opti David Martin was the perfect salesman to get my perfect truck. Process was as simple as ordering a pizza. 25 mpg, all the bells and whistles, all options and warranties and functions explained in complete detail. The go to salesman for a purchase. More

Purchase of 2017 Expedition I recently purchased a used car from Crescent Ford. I found this car online and live 3 hours away. The dealership was so courteous and helpful when I I recently purchased a used car from Crescent Ford. I found this car online and live 3 hours away. The dealership was so courteous and helpful when I called to discuss coming by to see the vehicle while I was on vacation in the area. I fell in love with the car but our salesman and the warranty are what sold me. Jerry Bowen was great and worked closely with us the following week so everything would be in place for us to arrive the following weekend to pick it up. I have been hesitant to purchase a new vehicle because of my past experiences at car dealerships. Jerry was so kind and courteous. I appreciate him and the staff at Crescent Ford. Now I have reliable transportation for my daughter and I. THANK YOU SO MUCH!!! We will be sending friends your way! More