Let me preface this by saying I have been a loyal Ford
customer for 16yrs. I have owned a 1996 Ford Explorer, 1999 Mustang GT, 2003 Mustang Cobra, 2007 Ford F150, 2008 Ford F250 6.4l, and currently a 200
customer for 16yrs. I have owned a 1996 Ford Explorer, 1999 Mustang GT, 2003 Mustang Cobra, 2007 Ford F150, 2008 Ford F250 6.4l, and currently a 2005 F250 6.0l. I am so disgusted by this dealership, I don' even know where to begin.
I brought my F250 into Crescent Ford in July 2012. They had to replace the #5 & #7 fuel injectors in my truck. On January 30, 2013, I brought my truck back to Crescent Ford because I was leaking coolant from an unknown location. I told them to fix the issue and call me when it was done. I was contacted about 1 week later and told that the leak was from a deteriorated o-ring and gasket near the intake and oil cooler. I told them to fix it. Received a call back about another week later and told that I had a bigger issue (of course)! I went into the dealership and they told me they had found diesel fuel in the coolant system. I was told that I had a cracked head or heads. I questioned the diesel tech (Billy) and asked him if it was possible it was just a fuel injector cup. Billy stated, "Nope! The most common issue with this truck is a cracked head. The injector cups are hardly ever the problem!" Billy has been a diesel tech at Crescent Ford for 29yrs. I would think that with that experience, I could trust what he was telling me. Billy pulls the heads from my truck and sent them to the machine shop to be pressure tested and magna fluxed. LOW AND BEHOLD, the machine shop contacts them back and informs them that there is NOTHING WRONG with my heads. Ford decides that they know best and tells the machine shop to replace the injector cups in my truck.
When this information is brought to my attention, obviously the "I told ya so!" quote came to mind. I am no mechanic, and certainly not a 29yr diesel tech, but having owned a diesel for the past 3yrs, I have been forced to learn ALOT about them. I asked Billy if there was any coolant on the top side of the injector cups when he removed the fuel injectors. Billy stated, "Yeah! There was coolant on top of the #5 cup!" GO FIGURE. The same injector that he had replaced 6 months prior. Now, the only way for diesel to enter the coolant system through a failed injector cup is if the lower o-ring on the injector itself fails as well. The most common way for an injector cup to crack or dislodge is during the installation of a fuel injector. At this point, it appears that without a doubt, the #5 injector/cup is where my coolant leak originated from. Now, heres the million dollar question......Do you think for 1 second that Ford acknowledged this and stated, "We made a mistake! This bill is on us!"??????? Absolutely not. They are still trying to stick me with a $6,799.00 bill. HERE COMES THE BEST PART.
Ford calls me on 3/25/13 and tells me my truck is fixed and ready to be picked up. I get in my truck to start it and notice the truck has a considerable "miss" as it is trying to start. I asked Billy and the Service Manager, Mark Draughn, "Are you 100% confident my truck is fixed?" I get the automated answer, "Absolutely! We stand behind our work!" I drive the truck 10 miles home and throw a check engine light along the way. I park the truck in my driveway and crawl underneath it. What did I find? Yup, fresh coolant on the bell housing of the transmission, along with a surprise mystery leak near the cross member. I decided it was time to do a walkthrough and inspect my truck. I find that one of my headlights is now inoperable, the reverse camera on my truck is inoperable, there is another wire underneath the truck that has been cut and not fixed, 2 scratches and a large scuff mark on my doors from where the truck was on the lift while it was being repaired.
I bring the truck right back into Crescent Ford and inform them of my findings. They give me the whole, "We'll have Billy take a look at it!" Today, 3/28/13, I get an update that the #4 injector on my truck needs to be replaced. YIPPEEE. Do you think they maybe re-evaluated this bill???? NOPE, they still try to spin this as not being their fault. Mark explains to me, (as if he's doing me a favor), we're going to replace your #4 injector and not charge you. WELL THANK YOU SOOO MUCH MARK! Now what about the $6,799.00 bill your still trying to make me pay.
I voiced my concerns with the owner, Owen Bertschi, and got nowhere. Owen stated he believes Billy and stands behind his friend of 29yrs. I completely understand this and wouldnt expect anything different. Now, let's see if Owen or Mark takes a look inside of Billy's toolbox to find the plethora of parts that he's been "holding onto" from the dealership. Or, if they ask him about his "shop" that he runs out of the garage at his house which he uses these "extra parts" to fix other vehicles. Doubt it.
This single incident has caused me to re-evaluate being a Ford owner. I will ABSOLUTELY NEVER GO BACK TO CRESCENT FORD, and plan on selling my truck when I get it back. This is by far appalling and has completely caused me to loose confidence in anything Crescent Ford does. I wouldnt trust Crescent Ford to change the oil in my truck!