Crest Acura

Jorge went above and beyond Went through Delta Sonic car wash on 12/26/18 and the machine broke the rear wiper blade on my 2015 MDX. They said they would fix it but I chose to h Went through Delta Sonic car wash on 12/26/18 and the machine broke the rear wiper blade on my 2015 MDX. They said they would fix it but I chose to have Crest Acura do the work. I'm glad I did because Jorge Rivera (the service director) took a personal interest in my case. When Delta Sonic low-balled the Acura estimate by 1/2 Jorge worked to take me out of the middle and significantly reduced the actual price I ended up paying. He did this quickly and efficiently. They had the parts in stock and when they were short-handed for technicians Jorge did the work himself. I watched him do the entire repair and it was completed quickly and correctly. He went above and beyond in order to help me and get my vehicle back to normal. He treated me right and I will continue to bring my vehicle to Crest for servicing. Thanks Jorge! More

RIP OFF Wish I could give this place 0 stars. Where do I start? Had a vibration in my (still warrantied) vehicle. Brought it here in October 2018, at which ti Wish I could give this place 0 stars. Where do I start? Had a vibration in my (still warrantied) vehicle. Brought it here in October 2018, at which time I was told I POSSIBLY have a bent rim, but they could try to save me money, by balancing the tires first (how thoughtful!). Issue remained, and I brought it back on 1/2/19 to have the "bent rim" repaired. I explained to the c?r?o?o?k? service adviser (Ila Young) that I would like to see the bend in the rim with supporting documentation form the Road Force Balance Machine. She comes back a while later and explains that the wheel is bent, the cost for a new one (~$500), and would be happy to show me, after I've ordered the rim. At this point, I've already saw right through the charade, and demand to see the bent rim now, along with the supporting documentation from the balancing machine. Ila disappears to "lunch" for an hour+. This was after my car was left outside (after it was completed) while Ila had disappeared, as she didn't have the courage to talk to me directly after lying. During this time, another adviser says my car is done, and it's no charge and the vibration has been resolved. Also, conveniently, they claim their printer is not printing, and state that they will mail me documentation. I explain that I want a tech to ride with me to verify the issue is fixed, as I've already caught them being sketchy. I also demanded the paperwork before I was leaving the office. The service manager, Jorge, rode along with me, to verify the issue was fixed. I was then shown a generic tire balancing screen (with timestamps that did not match when my wheels were actually being balanced). I was told that they weren't able to print the page from the balancing machine as "they don't usually do that" and "the printer doesn't print". Sure enough, when I looked at the printer, they removed the ink cartridges so it couldn't print. Everyone had to get their story straight. Long story short, I was charged for work that was never done initially, and they almost got me for $500 for another rim. I have supporting documentation, and would be happy to post them up on Google Drive if anyone would like to see. STAY AWAY!! More

Mike Dotterer is the MAN!!!! It was the easiest car purchase of my life. Mike was easy and professional to deal with. The whole place was super great to work with. It was the easiest car purchase of my life. Mike was easy and professional to deal with. The whole place was super great to work with. More

Couldn’t ask for better experience. First time actually enjoying purchasing a car. Mike and Paul made everything easy. Highly recommend this dealership. Was put at ease and never pres First time actually enjoying purchasing a car. Mike and Paul made everything easy. Highly recommend this dealership. Was put at ease and never pressured. Mike is friendliest salesperson I ever met. More

FIRST CLASS ALL THE WAY Michael, Phil, and Chris handled my sale professionally and fairly from start to finish. Each of them listened to my requests and requirements and ex Michael, Phil, and Chris handled my sale professionally and fairly from start to finish. Each of them listened to my requests and requirements and executed perfectly. Highly recommended, 5 Stars plus plus More

The best salesman and all employees of crest Acura were very We have purchased many cars in our 25 years of marriage, and by far this is the most professional dealership. Our sales man was the best as well . He We have purchased many cars in our 25 years of marriage, and by far this is the most professional dealership. Our sales man was the best as well . He was not pushy, he was full of energy and had an amazing personality. The manager as well made us feel that they appreciated our business. Thank you! More

Excellent, as always!!! Impeccable, personalized service from choosing the right car for our needs, to financing and then to delivery...top notch! Always such a great experi Impeccable, personalized service from choosing the right car for our needs, to financing and then to delivery...top notch! Always such a great experience at this dealership. Thank you Michael!!! More

Used car but hard to tell from new! My salesman Mike Dotterer was very personable and very attentive to my interest in some used RDX’s. He rode along telling about his life experiences My salesman Mike Dotterer was very personable and very attentive to my interest in some used RDX’s. He rode along telling about his life experiences and listening to what I was looking for in a vehicle. We both agree that Acura,s and baseball are two of our favorite things. I enjoyed doing business with Mike and look forward to seeing him again when I return for service. More

Great Customer Service and a Fair Deal! I got a great quality vehicle with no hassle at a fair price. I was particularly impressed that when I noticed a defect in the appearance of the vehi I got a great quality vehicle with no hassle at a fair price. I was particularly impressed that when I noticed a defect in the appearance of the vehicle after the paperwork had already been signed and the vehicle paid for, without hassle the dealership returned my money and was willing to let me walk away unless and until they could fix the vehicle at their expense to my satisfaction. They did — and that’s what a good dealership does. The salesman Michael Dotterer I worked with is fantastic ... he’s a rare car salesman who combines integrity with a sincere desire to stop at nothing to make you happy. The only “problem” with him is you’ll like him so much that you’ll want to stay in touch with him after the sale. More